| msg282995 - (view) |
Author: arpit arora (arpit arora) |
Date: 2016-12-12 13:35 |
| Hi, Post installing 'Python 3.6.0rc1 windows x86-64 web based installer' on my Windows 7 64 bit system, i am not able to start python. Each time i start it, i get a pop up saying that "the program can't start because 'api-ms-win-crt-runtime-|1-1-0.dll' is missing from your computer. Try reinstalling this program to fix this problem." I have reinstalled Python but still i get the same error message while starting it. I am stuck here. Please help me with this. Thanks in advance. Regards Arpit Arora |
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| msg282997 - (view) |
Author: Marc-Andre Lemburg (lemburg) *  |
Date: 2016-12-12 13:47 |
| Please try to install this update from MS: https://support.microsoft.com/en-us/kb/2999226 it includes the missing DLL. |
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| msg283001 - (view) |
Author: arpit arora (arpit arora) |
Date: 2016-12-12 14:03 |
| Hi Marc, It worked. Thanks a lot :) Regards Arpit Arora |
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| msg283002 - (view) |
Author: Steve Dower (steve.dower) * |
Date: 2016-12-12 14:12 |
| Arpit, could you look in your %TEMP% directory for the Python logs when you originally installed it? There may be some information in those about why the update didn't install properly the first time, and I'd like to fix it. You can just zip up all the logs you find and attach here. I know how to read them. |
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| msg283018 - (view) |
Author: arpit arora (arpit arora) |
Date: 2016-12-12 16:13 |
| Hi Steve, Please find attached the required logs along with this message. Thanks Arpit Arora |
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| msg283020 - (view) |
Author: arpit arora (arpit arora) |
Date: 2016-12-12 16:16 |
| Hi Steve, Please neglect my last message, find the zip attached with this message. Thanks Arpit Arora |
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| msg283033 - (view) |
Author: Steve Dower (steve.dower) * |
Date: 2016-12-12 18:20 |
| I don't support you have a file named "ucrtbase.dll" in your downloads directory? That would be a really simple explanation, and I'd know how to fix it. If not, I don't have enough information from the logs to guess what the problem may be. For some reason, we thought you had already installed that update and so didn't try to install it again. |
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| msg283079 - (view) |
Author: arpit arora (arpit arora) |
Date: 2016-12-13 06:59 |
| Hi Steve, I only installed the mentioned version and if there is any update for the same then i may not be aware of that. Thanks & Regards Arpit Arora |
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| msg283107 - (view) |
Author: Steve Dower (steve.dower) * |
Date: 2016-12-13 14:28 |
| What about the file, ucrtbase.dll? Do you have another file by that name somewhere? |
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| msg415946 - (view) |
Author: Irit Katriel (iritkatriel) * |
Date: 2022-03-24 15:32 |
| This was reported for 3.6 and there was not enough information to figure out what the problem is. I am closing it because it's unlikely that anyone will be do anything about this unless it is reported again for a current Python version, and with more information. |
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