Best Live Chat Softwares (original) (raw)
Live Chat Support: Overview
Live chat software can be used to support potential customers with their buying decisions. It is also helpful for current consumers who require support with a product they have already bought. Various large websites provide live chat support. These live chat support systems are appropriate for big enterprises and small and medium-sized businesses that have also started to offer live chat that benefits their websites. Many e-commerce websites also added live chat support to their help desk software that resolves issues. Due to this, you will get improved conversion rates.
Best Live Chat Software: Let’s check out what this live chat software offers.
1. Chatwoo.com- Chatwoo is a new, powerful way to reveal actual website user behaviour and experiences in one central tool, giving you the big picture of how to improve your site’s UX and conversion rates. All your data is securely stored in the cloud and is accessible at lightning speed
2. Zopim.com- With Zopim, you will get some good features with cost-effective plans. It is not new to the live chat world. For newcomers and small businesses, Zopim is the best choice. It is very customizable in terms of choosing a template. It also works next to Magento, Salesforce, WordPress, and other web-based services. Zopim is suitable for this platform as its setup process is easy and quick. Its free version is also available. Zopim performs well where analytics are concerned.
3. LiveChat- LiveChat bills you per synchronized user. Therefore, several agents can use one seat, which is mainly beneficial if your team is working a shift. LiveChat has five different pricing tiers from which to choose. ‘Starter’ is its most affordable package. In its ‘Regular’ or ‘Team’ package, you will get more than four themes and an entire chat history. Its Enterprise plans for larger teams and Enterprise Plus plan offer dedicated account managers.
4. Olark- Olark is a California-based company that offers a variety of template colour and design options that integrate efficiently into your corporate design. Their holiday theme is interesting, with a Santa Claus hat and a Halloween pumpkin. Olark has put attention grabbers on top of a regular chat box so no visitor passes by without noticing live chat. They offer a free plan, allowing up to 20 individual conversations, and a paid plan.
5. SnapEngage- The SnapEngage chat console shows where you are and the current weather conditions. Moreover, with SnapEngage, you can get some serious business done. It is straightforward for you and your employees to use through their web interface.
6. Userlike- Userlike is Germany-based and provides support for apps. Therefore, you can offer live chat through the iPhone app if required. Besides this, they provide CRM integration along with a 14-day free trial.
7. LivePerson- It is chatting for enterprise-grade companies and allows gathering important information such as account details, error messages, names, and website actions before initializing live chat. LivePerson also offers a variety of CRMs and website-based applications, including Zendesk, Salesforce, and SugarCRM. Their analytical details include how long the user was engaged with the agent via long in length, chat, customer satisfaction ratings, and more.
8. PureChat- It is spontaneous and straightforward for both customer and operator. Their chat box is inconspicuous and customized with agent photos and colour schemes. It is a native IOS, Kindle, and Android app to connect with users from anywhere. PureChat can save and store the live chat transcript to identify top performers and discuss new lead engagement opportunities. Their primary focus is on live chat only. They integrate with well-known web-based content management, e-commerce services, and social media. For developers, PureChat offers flexibility from their live chat solutions, and it works with Zapier, which provides 100+ possible uses, extensions, and triggers to create the system work for you. Developers also get deeper customization via JavaScriptAPI.
9. BoldChat- It comes in three types- Pro, Premier, and Enterprise- with its features and functions. Pro and Premier offer the same features, such as automatic chat initiation, chat screen, proactive manual, and button customizability. BoldChat is quick to copy and paste and easy to customize. Their Active Assist offers remote use or screen sharing of customers’ computers and co-browsing functionality.
10. Tidio live chat is trusted by 300,000+ businesses: It makes a real connection with customers and turns them into happy customers. Instantly. The customer support live chat helps engage customers in conversations, answer questions, and increase sales. Its features include making it easy to add to the website, monitoring results, automating chats with AI, and knowing your visitor’s location and pages viewed. The chat software works with several CRM, eCommerce, and email marketing platforms. Easy to integrate its tools and widgets with Shopify, Messenger, WordPress, and many more.