Chatwoo Live Chat services (original) (raw)
Chatwoo Live Chat services emerged after SCPL acquired CraftySyntax. Mr. Rajesh’s development team developed the JAVA online chat services application. In 2015, live help services were top-rated, and customers or visitors chatted with the available support or technical personnel with their queries or issues. Companies were trying to develop chat systems where customers or visitors could speak directly to the representative using live support. Every online business wants to remain in 2-way communication with their customers and visitors and adopt live help services to provide support faster response, get immediate feedback, and know about the consumer’s perception and views. The companies look to keep live help always manned 24×7 to keep their customers or prospects in touch and be firmly behind them. Live chat services started booming with the introduction of AI and video conferencing software. During Corona’s time, the company allowed their team to handle customer support through live help support services from their home.
The face-to-face online live services result in better customer satisfaction and support experience. Whether your business is big or small, Chatwoo Live helps, and thousands of Chat websites use support to deliver quality customer services. The companies understand that providing the best customer service improves business productivity and boosts sales. The websites offer FAQs, a knowledge base, articles, and web pages to give the solution to almost every query or issue. However, customers prefer to confirm them by chatting with a live help representative. Communication helps to build trust, and customers gain overall satisfaction.
Initially, SCPL offered live chat support solutions for free to websites with less traffic and resource consumption. But later, it introduced premium plans for high-traffic and resource-consuming websites. The webmaster was delighted to have the live help software embedded into their websites, as it required just a line of code in the section. Chatwoo provided an online admin panel where they could view many reports, mention benefits, and provide support to their website visitors. The ease of creating an account on Chatwoo, configuring live support help, customizing it according to business, and finally logging and handling incoming chats makes website owners fascinated with the SaaS application.
Customers want immediate resolutions to their queries or issues; they don’t want to wait, which drives them to start communicating with the live help representative in real-time back-and-forth. However, they prefer to create trouble tickets or email the support team. The customer expects the available representative to be well-trained, equipped, and knowledgeable to understand the issue and provide a solution. The customers don’t appreciate the businesses with delayed live help support services. Sometimes, when specific services go down during peak time, and many customers want to know why, the live help with limited personnel is unavailable in real-time, and a long wait query gets generated. The demand for live help representatives increased during that time. Attending everybody immediately sometimes becomes impossible for representatives; thus, in offline mode, the customers can leave their name, email, and query through the form. Later, technical personnel take care of all those queries.
Nowadays, artificial intelligence has enhanced live help support services by bringing chatbot services. It provides a helpful guide for most queries, and if the customer remains unsatisfied, then the actual representative comes into play. The chatbots save the representative time by collecting information from customers and helping representatives with appropriate answers.
Chatwoo was the fastest live chat help support system.
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