Call transfer (original) (raw)
A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or , using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced. In the Call Center space, the following type of call transfers can be undertaken and take on a slightly different meaning:
| Property | Value |
|---|---|
| dbo:abstract | A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or , using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced. If the transferred call is announced, the desired party/extension is notified of the impending transfer. This is typically done by putting the caller on hold and dialing the desired party/extension; they are then notified and, if they choose to accept the call, it is transferred over to them. Other terms commonly used for an announced transfer include "attended", "consult", "full-consult", "supervised" and "conference" transfer. On the other hand, an unannounced transfer is self-explanatory: it is transferred without notifying the desired party/extension of the impending call. It is simply transferred to their line by way of a "transfer" key on the operator's phone or by keying in a string of digits which achieves the same function. Other terms commonly used for an unannounced transfer include "unsupervised" and "blind". Unsupervised call transfer can be either warm or cold - depending on moment when B-leg is disconnected. See also Call forwarding In the Call Center space, the following type of call transfers can be undertaken and take on a slightly different meaning: * Warm transfer: (also known as a live or hot transfer) the call center operator dials a number and talks to the person who has picked up the call before transferring the caller over to them. This could also be a three-way conference before the call center operator drops-off. One common example of a warm transfer is when a receptionist or virtual receptionist takes a call for the business and notifies the party attempting to be reached who the person is and the nature of their call. * Tepid transfer: This involves the call center operator dialing a number and transferring the caller on to the called number without conferencing or speaking to the third party. Tepid transfer usually applies when a transfer is being made to a number where queue management has been implemented in some capacity (multiple lines or hunt groups, IVR, voicemail, callback facility etc.) * Cold transfer: This transfer is in reality not a transfer, but a pass-on of information for the caller to call a particular number after they hang up the current call. However, in certain instances a cold transfer may be implemented by calling the desired number on behalf of the caller, the original call handler/operator then drops-off without waiting for the called number to be picked up, whether or not the dialed number had queue management implemented or not. (en) |
| dbo:wikiPageID | 1915393 (xsd:integer) |
| dbo:wikiPageLength | 3704 (xsd:nonNegativeInteger) |
| dbo:wikiPageRevisionID | 1008152601 (xsd:integer) |
| dbo:wikiPageWikiLink | dbc:Calling_features dbr:Conference_call dbr:Call_forwarding dbr:Attendant_console dbr:Receptionist dbr:Telecommunications dbr:Telephone_call dbr:Mechanism_(engineering) dbr:Switchhook_flash |
| dbp:wikiPageUsesTemplate | dbt:More_references dbt:Reflist dbt:Telephony-stub |
| dcterms:subject | dbc:Calling_features |
| gold:hypernym | dbr:Mechanism |
| rdf:type | yago:WikicatCallingFeatures yago:Abstraction100002137 yago:Cognition100023271 yago:Concept105835747 yago:Content105809192 yago:Feature105849789 yago:Idea105833840 yago:Property105849040 yago:PsychologicalFeature100023100 dbo:Organisation |
| rdfs:comment | A call transfer is a telecommunications mechanism that enables a user to relocate an existing telephone call to another phone or , using a transfer button or a switchhook flash and dialing the required location. The transferred call is either announced or unannounced. In the Call Center space, the following type of call transfers can be undertaken and take on a slightly different meaning: (en) |
| rdfs:label | Call transfer (en) |
| owl:sameAs | freebase:Call transfer yago-res:Call transfer wikidata:Call transfer https://global.dbpedia.org/id/4fSWv |
| prov:wasDerivedFrom | wikipedia-en:Call_transfer?oldid=1008152601&ns=0 |
| foaf:isPrimaryTopicOf | wikipedia-en:Call_transfer |
| is dbo:wikiPageDisambiguates of | dbr:Transfer |
| is dbo:wikiPageWikiLink of | dbr:Call_collision dbr:Intelligent_Network dbr:Ekiga dbr:Free_(ISP) dbr:Call_completion dbr:Adaptive_Multi-Rate_Wideband dbr:H.323 dbr:Jami_(software) dbr:Backbone_network dbr:AskoziaPBX dbr:Jitsi dbr:Transfer dbr:VaxTele_SIP_Server_SDK dbr:Auto_dialer dbr:Automatic_message_exchange dbr:Business_telephone_system dbr:Virtual_circuit dbr:Off-hook_tone dbr:Switched_loop |
| is foaf:primaryTopic of | wikipedia-en:Call_transfer |