Computer user satisfaction (original) (raw)
Computer user satisfaction (and closely related concepts such as system satisfaction, user satisfaction, computer system satisfaction, end user computing satisfaction) is the attitude of a user to the computer system they employ in the context of their work environments. Doll and Torkzadeh's (1988) definition of user satisfaction is, the opinion of the user about a specific computer application, which they use. In a broader sense, the definition of user satisfaction can be extended to user satisfaction with any computer-based electronic appliance. However, scholars distinguish between user satisfaction and usability as part of Human-Computer Interaction. Successful organisations have systems in place which they believe help maximise profits and minimise overheads. It is therefore desirable
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| dbo:abstract | Computer user satisfaction (and closely related concepts such as system satisfaction, user satisfaction, computer system satisfaction, end user computing satisfaction) is the attitude of a user to the computer system they employ in the context of their work environments. Doll and Torkzadeh's (1988) definition of user satisfaction is, the opinion of the user about a specific computer application, which they use. In a broader sense, the definition of user satisfaction can be extended to user satisfaction with any computer-based electronic appliance. However, scholars distinguish between user satisfaction and usability as part of Human-Computer Interaction. Successful organisations have systems in place which they believe help maximise profits and minimise overheads. It is therefore desirable that all their systems succeed and remain successful; and this includes their computer-based systems. According to key scholars such as DeLone and McLean (2002), user satisfaction is a key measure of computer system success, if not synonymous with it. However, the development of techniques for defining and measuring user satisfaction have been ad hoc and open to question. The term Computer User Satisfaction is abbreviated to user satisfaction in this article. (en) |
| dbo:wikiPageID | 4699990 (xsd:integer) |
| dbo:wikiPageLength | 15348 (xsd:nonNegativeInteger) |
| dbo:wikiPageRevisionID | 1119288278 (xsd:integer) |
| dbo:wikiPageWikiLink | dbr:Electronics dbr:End_user dbr:Human-Computer_Interaction dbr:Usability dbc:Human–computer_interaction dbr:Motivation dbr:End-user dbr:Cognitive_style dbr:Psychometrics |
| dcterms:subject | dbc:Human–computer_interaction |
| gold:hypernym | dbr:Attitude |
| rdfs:comment | Computer user satisfaction (and closely related concepts such as system satisfaction, user satisfaction, computer system satisfaction, end user computing satisfaction) is the attitude of a user to the computer system they employ in the context of their work environments. Doll and Torkzadeh's (1988) definition of user satisfaction is, the opinion of the user about a specific computer application, which they use. In a broader sense, the definition of user satisfaction can be extended to user satisfaction with any computer-based electronic appliance. However, scholars distinguish between user satisfaction and usability as part of Human-Computer Interaction. Successful organisations have systems in place which they believe help maximise profits and minimise overheads. It is therefore desirable (en) |
| rdfs:label | Computer user satisfaction (en) |
| owl:sameAs | freebase:Computer user satisfaction wikidata:Computer user satisfaction dbpedia-th:Computer user satisfaction https://global.dbpedia.org/id/4i5Ko |
| prov:wasDerivedFrom | wikipedia-en:Computer_user_satisfaction?oldid=1119288278&ns=0 |
| foaf:isPrimaryTopicOf | wikipedia-en:Computer_user_satisfaction |
| is dbo:wikiPageDisambiguates of | dbr:CUS dbr:Satisfaction |
| is dbo:wikiPageWikiLink of | dbr:Customer_satisfaction dbr:User_interface dbr:Usability dbr:Feng_Office dbr:Human–computer_interaction dbr:CUS dbr:Satisfaction dbr:Outline_of_computing dbr:Outline_of_human–computer_interaction |
| is foaf:primaryTopic of | wikipedia-en:Computer_user_satisfaction |