Customer service representative (original) (raw)
Customer service representatives, customer service advisors, customer service agents, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. Qualifications include good communication, problem-solving, and computer skills.
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| dbo:abstract | Customer service representatives, customer service advisors, customer service agents, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. Qualifications include good communication, problem-solving, and computer skills. (en) 客户服务代表簡稱客服，是一家企業內接聽客户電話，处理投诉和订单，并提供有关公司产品和服务信息的一類職員。一名合格的客户服务代表需要有良好的沟通技巧、相應的计算机技能和解决问题的能力。 (zh) |
| dbo:wikiPageID | 5073551 (xsd:integer) |
| dbo:wikiPageLength | 3016 (xsd:nonNegativeInteger) |
| dbo:wikiPageRevisionID | 1110639581 (xsd:integer) |
| dbo:wikiPageWikiLink | dbr:Problem_solving dbr:Customer_relationship_management dbc:Business_occupations dbr:Sales_territory dbr:Microsoft_Office dbr:Understanding dbr:Office_software dbr:Team_work |
| dbp:wikiPageUsesTemplate | dbt:Citation_needed dbt:Short_description |
| dcterms:subject | dbc:Business_occupations |
| rdfs:comment | Customer service representatives, customer service advisors, customer service agents, or customer service associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. Qualifications include good communication, problem-solving, and computer skills. (en) 客户服务代表簡稱客服，是一家企業內接聽客户電話，处理投诉和订单，并提供有关公司产品和服务信息的一類職員。一名合格的客户服务代表需要有良好的沟通技巧、相應的计算机技能和解决问题的能力。 (zh) |
| rdfs:label | Customer service representative (en) 客户服务代表 (zh) |
| owl:sameAs | wikidata:Customer service representative dbpedia-zh:Customer service representative https://global.dbpedia.org/id/4io9e |
| prov:wasDerivedFrom | wikipedia-en:Customer_service_representative?oldid=1110639581&ns=0 |
| foaf:isPrimaryTopicOf | wikipedia-en:Customer_service_representative |
| is dbo:wikiPageDisambiguates of | dbr:Representative dbr:CSR |
| is dbo:wikiPageRedirects of | dbr:Customer_Service_Advisor dbr:Customer_service_advisor dbr:Customer_service_associate |
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| is foaf:primaryTopic of | wikipedia-en:Customer_service_representative |