Exit, Voice, and Loyalty (original) (raw)
Exit, Voice, and Loyalty (1970) is a treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods: either exit or voice. The book has been described as influential. The framework presented in the book has been applied to topics such as protest movements, migration, political parties, and interest groups, as well as to personal relationships.
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| dbo:abstract | Exit, Voice, and Loyalty (engl. für sinngemäß: Abwanderung, Widerspruch und Loyalität) ist der Titel eines sowohl ökonomisch wie soziologisch argumentierenden Buches von Albert O. Hirschman. In dessen Zentrum stehen drei grundlegende Reaktionsmöglichkeiten auf Leistungsabfall von sozialen Organisationen. Demnach können sie * die Geschäftsbeziehung zur Organisation auflösen (Exit), * versuchen, die Beziehung durch Beschwerde, Änderungswünsche etc. wieder zu konsolidieren (Voice), oder * die Organisation dennoch unterstützen (Loyalty). Mischformen treten auf, oft durch Reaktionsaufschub gekennzeichnet. In der wirtschafts-, sozial- und politikwissenschaftlichen Forschung fand das Konzept große Resonanz. (de) Exit, Voice, and Loyalty (1970) is a treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods: either exit or voice. The book has been described as influential. The framework presented in the book has been applied to topics such as protest movements, migration, political parties, and interest groups, as well as to personal relationships. (en) Exit, Voice and Loyalty (sous-titré Responses to decline in firms, organizations and states) est un livre du socio-économiste américain d'origine allemande Albert Hirschman, paru en 1970 à Harvard University Press, qui a eu une influence durable sur les pensées des auteurs en organisation, en économie et en sciences politiques. Il a été traduit en français en 1972 sous le titre Défection et prise de parole. Hirschman part de l'hypothèse que toutes les institutions publiques ou privées peuvent avoir des défaillances qui aboutissent à la baisse de qualité des biens et services qu'elles délivrent. Face à cela, les consommateurs ou usagers ont le choix entre trois comportements: la porte de sortie (exit, la sortie en français), l'interpellation de l'institution (voice, la voix en français) ou l'acceptation du statu quo (loyalty, la loyauté en français). Pour construire sa théorie, Hirschman mêle les outils de l’économiste et ceux du politiste. Il pointe ainsi deux types de comportements qui peuvent corriger les défaillances d'une entreprise : la défection (exit) et la prise de parole (voice). Le premier est bien étudié et encadré avec le droit de la concurrence et la pression correctrice du marché. Les économistes ont systématiquement oublié ou négligé le second, parce qu'il appartient à la caisse à outils des politologues plus qu'à la leur. (fr) |
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| dbp:name | Exit, Voice, and Loyalty (en) |
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| rdfs:comment | Exit, Voice, and Loyalty (1970) is a treatise written by Albert O. Hirschman. The work hinges on a conceptual ultimatum that confronts consumers in the face of deteriorating quality of goods: either exit or voice. The book has been described as influential. The framework presented in the book has been applied to topics such as protest movements, migration, political parties, and interest groups, as well as to personal relationships. (en) Exit, Voice, and Loyalty (engl. für sinngemäß: Abwanderung, Widerspruch und Loyalität) ist der Titel eines sowohl ökonomisch wie soziologisch argumentierenden Buches von Albert O. Hirschman. In dessen Zentrum stehen drei grundlegende Reaktionsmöglichkeiten auf Leistungsabfall von sozialen Organisationen. Demnach können sie * die Geschäftsbeziehung zur Organisation auflösen (Exit), * versuchen, die Beziehung durch Beschwerde, Änderungswünsche etc. wieder zu konsolidieren (Voice), oder * die Organisation dennoch unterstützen (Loyalty). (de) Exit, Voice and Loyalty (sous-titré Responses to decline in firms, organizations and states) est un livre du socio-économiste américain d'origine allemande Albert Hirschman, paru en 1970 à Harvard University Press, qui a eu une influence durable sur les pensées des auteurs en organisation, en économie et en sciences politiques. Il a été traduit en français en 1972 sous le titre Défection et prise de parole. (fr) |
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