Get Help (original) (raw)
Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:
| Property | Value |
|---|---|
| dbo:abstract | Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list: * Windows * Office * Xbox * Office for Mac, iOS, or Android * Skype * OneDrive * Microsoft Store * Excel * PowerPoint * Word * Outlook * OneNote * Azure * Band * Microsoft Rewards * Business, IT & developer * Dynamics * Edge * Exchange server * HealthVault * HoloLens * Internet Explorer * Minecraft Education * Mobile Devices * Mouse, keyboard * MSDN Subscriptions * MSN * Outlook.com * SharePoint server * SQL Server * Surface * Visio * Visual Studio After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message. Like Quick Assist, Get Help is updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. (en) Obtener ayuda, conocido como Contactar con el servicio de asistencia antes de la actualización de los creadores de Windows 10, es una interfaz integrada para comunicarse con los empleados del servicio de atención al cliente de Microsoft a través de Internet. La pantalla inicial solicita que el usuario especifique un producto y explique un problema con él. También ofrece al usuario enlaces a artículos de ayuda en línea para empresas y soporte de TI, ventas y soporte de Microsoft Store y un servicio de respuesta para discapacitados. Una vez introducido el problema, se ofrece al usuario la posibilidad de revisarlo y seleccionar un producto de la siguiente lista: * Windows * Office 365 * Xbox * Office y Microsoft 365 para Mac, iOS, o Android * Skype * OneDrive * Tienda de Windows * Excel * PowerPoint * Word * Outlook (programa) * OneNote * Azure * Band * Recompensas de Microsoft * Empresarial, LO & desarrollador * Dynamics * Microsoft Edge * Microsoft Exchange Servidor * HealthVault * HoloLens * Internet Explorer * Minecraft para la educación * Dispositivos móviles * Ratón, teclado * MSDN Suscripciones * MSN * Outlook.com * SharePoint Servidor * SQL Server * Surface * Visio * Visual Studio Después de que el usuario haya seleccionado una categoría de producto, la siguiente pantalla presenta enlaces para resolver el problema, información sobre el dispositivo, un enlace de llamada con un tiempo de espera estimado, un programador y una pantalla para chatear con un agente por chat en vivo. Al igual que Asistencia rápida, Obtener ayuda se actualiza a través de Windows Update, no de Microsoft Store, a pesar de que Asistencia rápida está construido a partir de la Plataforma Universal de Windows. (es) |
| dbo:developer | dbr:Microsoft |
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| dbp:caption | Get Help in Windows 10 / Windows 11 (en) |
| dbp:developer | dbr:Microsoft |
| dbp:genre | Support (en) |
| dbp:logo | GetHelpAppList.targetsize-256_altform-unplated.png (en) |
| dbp:logoSize | x64px (en) |
| dbp:name | Get Help (en) |
| dbp:operatingSystem | dbr:Windows_10 dbr:Windows_11 |
| dbp:screenshot | Get Help.png (en) |
| dbp:screenshotSize | 300 (xsd:integer) |
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| dct:subject | dbc:Windows_software |
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| rdfs:comment | Get Help, known as Contact Support before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list: (en) Obtener ayuda, conocido como Contactar con el servicio de asistencia antes de la actualización de los creadores de Windows 10, es una interfaz integrada para comunicarse con los empleados del servicio de atención al cliente de Microsoft a través de Internet. La pantalla inicial solicita que el usuario especifique un producto y explique un problema con él. También ofrece al usuario enlaces a artículos de ayuda en línea para empresas y soporte de TI, ventas y soporte de Microsoft Store y un servicio de respuesta para discapacitados. (es) |
| rdfs:label | Get Help (en) Obtener ayuda (es) |
| owl:sameAs | wikidata:Get Help dbpedia-es:Get Help https://global.dbpedia.org/id/2qSjv |
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| foaf:depiction | wiki-commons:Special:FilePath/GetHelpAppList.targetsize-256_altform-unplated.png wiki-commons:Special:FilePath/Get_Help.png |
| foaf:isPrimaryTopicOf | wikipedia-en:Get_Help |
| foaf:name | Get Help (en) |
| is dbo:wikiPageRedirects of | dbr:GetHelp.exe |
| is dbo:wikiPageWikiLink of | dbr:Quick_Assist dbr:GetHelp.exe |
| is foaf:primaryTopic of | wikipedia-en:Get_Help |
