Customer Service, Support and Help | OpenText (original) (raw)

A person providing customer support at their company.

OpenText™ Customer Support has been delivering positive business outcomes to customers for more than 25 years. Product experts rapidly resolve urgent issues and keep solutions running at peak efficiency to maximize investments.

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Discover the advantages of OpenText Customer Support

Stay current

Get the latest software updates and patches to ensure solutions never fall behind.

Maximize investments

Get the most out of OpenText solutions with always-on access to self-service resources and tools.

Get help 24/7

Rely on rapid support responses to critical and serious service issues, regardless of deployment model.

Manage proactively

Access additional support offerings to proactively manage solutions as organizational requirements shift.

Plan for the future

Easily budget and plan for updates with a 5-year support lifecycle.

Service offerings

Explore the foundational support program for OpenText solutions which empowers customers to manage increasingly complex business processes.
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Gain access to senior support experts for faster resolution times, optimized environments, and greater ROI.
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Unlock on-demand access to short-term support services like upgrade assistance, scheduled standby, and more, by redeeming prepaid Flexible Credits.
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Augment the expertise of in-house service and IT teams with OpenText experts in optimizing digital fax solutions.
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