System Center Service Manager (original) (raw)
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Incident and Ticketing Software by Microsoft
| System Center Service Manager | |
|---|---|
| Developer | Microsoft |
| Stable release | 2016 / October 2016 |
| Operating system | Microsoft Windows |
| Platform | x64 |
| Type | Systems management |
| License | Trialware |
| Website | www.microsoft.com/en-us/system-center |
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.[1][2]
Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.
SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.[3][4]
- Microsoft Servers
- Microsoft System Center
- System Center Data Protection Manager
- System Center Operations Manager
- System Center Virtual Machine Manager
- Configuration management
- Windows Server Update Services
- SYDI
- ^ JYOTHIRMAISURI. "Service Manager". docs.microsoft.com. Retrieved 2020-05-20.
- ^ Inc, Gartner. "System Center Service Manager Enterprise IT Software Reviews | Gartner Peer Insights". Gartner. Retrieved 2020-05-20. [_dead link_]
- ^ "System Center Service Manager – www.contoso.se". Retrieved 2020-05-20.
- ^ Meyler, Kerrie; Hoecke, Kurt Van; Erskine, Samuel; Buchanan, Steven (29 October 2013). SCSM 2012 Unleashed. Pearson Education. ISBN 978-0672337079.