How to Use Quick Assist in Windows 10 to Give and Get Assistance Remotely? (original) (raw)

Quick Assist is a remote assistance program which is included in the Windows 10 Anniversary Update, but not much advertised. Here is a walk-through on how to use “Quick Assist”.

Start Quick Assist app from Start menu All Apps – Windows Accessories, or using search. Here is the sequence of steps if you’re going to help someone.

Click Give assistance

You’ll need to sign in with a Microsoft account. Optionally, you can sign-in with a single-use code (sort of a PIN) if you don’t want to type in your MSA credentials.

The Security code would be generated and is valid for the next 10 minutes. Share this code with the person who wants to receive help.

Get Assistance

Here are the steps to receive help from an expert.

Start Quick Assist app from Start menu All Apps – Windows Accessories, or using search.

Click “Get Assistance”

Enter the security code you received from the expert.

Permit full control access to the expert by clicking Allow

Quick Assist – Window Screenshots

After connection is established, here is how the screen looks like in the target computer.

And here is the user interface of the Quick Assist administrator – the one who is providing assistance.

The Admin toolbar has a set of handy buttons: Annotate, Fit Screen, Restart (the remote computer), Task Manager, Pause and End.

And when the session is Ended either by the admin or by the receiver, a feedback screen would pop-up in both the computers, where you can enter your rating and comments.

That’s it!

One small request: If you liked this post, please share this?

One "tiny" share from you would seriously help a lot with the growth of this blog. Some great suggestions:

• Pin it!
• Share it to your favorite blog + Facebook, Reddit
• Tweet it! So thank you so much for your support. It won't take more than 10 seconds of your time. The share buttons are right below. :)

Ramesh Srinivasan is passionate about Microsoft technologies and he has been a consecutive ten-time recipient of the Microsoft Most Valuable Professional award in the Windows Shell/Desktop Experience category, from 2003 to 2012. He loves to troubleshoot and write about Windows. Ramesh founded Winhelponline.com in 2005.