Verint: Customer Engagement Leaders (original) (raw)
AI Business Outcomes from Verint Customers
Lower costs
$10M Saved
A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
$79M Benefit
A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
Increase revenue
10% Increased Sales
A UK based telco increased cross-sell rates by 10% by providing real-time coaching to agents.
$3M More in Sales
A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
Elevate CX
1.5x NPS Increase
A Brazilian telecom used speech analytics to help customers select the best services for their needs.
+39 NPS
A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.
Recognized as best-in-class by your peers
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Verint provides a cloud-native open platform to increase CX Automation and deliver AI business outcomes, now.
Verint customers see AI Business Outcomes, Now
Volaris: 85% containment rate
Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.
Utilita: Saves 35 seconds
Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.
Fiserv: Bot increased quality monitoring coverage without adding headcount
Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.
Bradesco Seguros: Increased NPS 20 points
This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.
Industry recognition
Customer Experience Management (CXM) Buyers Guide
The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
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Verint Named Leader for VoC Analytics in Latest Frost Radar Report
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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Verint named leader in The IDC MarketScape Report
Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
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