AWS.ConnectContactLens — AWS SDK for JavaScript (original) (raw)

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Overview

Constructs a service interface object. Each API operation is exposed as a function on service.

Service Description

• Contact Lens actions
• Contact Lens data types

Amazon Connect Contact Lens enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Amazon Connect Contact Lens provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using speech analytics in the Amazon Connect Administrator Guide.

Sending a Request Using ConnectContactLens

var connectcontactlens = new AWS.ConnectContactLens();
connectcontactlens.listRealtimeContactAnalysisSegments(params, function (err, data) {
  if (err) console.log(err, err.stack); // an error occurred
  else     console.log(data);           // successful response
});

Locking the API Version

In order to ensure that the ConnectContactLens object uses this specific API, you can construct the object by passing the apiVersion option to the constructor:

var connectcontactlens = new AWS.ConnectContactLens({apiVersion: '2020-08-21'});

You can also set the API version globally in AWS.config.apiVersions using the connectcontactlens service identifier:

AWS.config.apiVersions = {
  connectcontactlens: '2020-08-21',
  // other service API versions
};

var connectcontactlens = new AWS.ConnectContactLens();

Constructor Summarycollapse

• new AWS.ConnectContactLens(options = {}) ⇒ Object constructor
  Constructs a service object.

Property Summarycollapse

• endpoint ⇒ AWS.Endpoint readwrite
  An Endpoint object representing the endpoint URL for service requests.

Properties inherited from AWS.Service

apiVersions

Method Summarycollapse

• listRealtimeContactAnalysisSegments(params = {}, callback) ⇒ AWS.Request
  Provides a list of analysis segments for a real-time analysis session.
  .

Methods inherited from AWS.Service

makeRequest, makeUnauthenticatedRequest, waitFor, setupRequestListeners, defineService

Constructor Details

new AWS.ConnectContactLens(options = {}) ⇒ Object

Constructs a service object. This object has one method for each API operation.

Property Details

endpoint ⇒ AWS.Endpoint

Returns an Endpoint object representing the endpoint URL for service requests.

Method Details

listRealtimeContactAnalysisSegments(params = {}, callback) ⇒ AWS.Request

Provides a list of analysis segments for a real-time analysis session.