[Python-Dev] A statistic for Python tickets (original) (raw)

Facundo Batista facundobatista at gmail.com
Wed Nov 12 03:08:40 CET 2008

Hi all! I generated this info for other list, thought that it could be valuable to share it here...

I've been collecting some statistics since January, as I'm concerned about the issue of tickets quantity just getting higher.

I've been saving twice a day (everytime I generate this [0] info), the following numbers for still open tickets:

I just graphed the first number.... how many tickets are open since the different periods. As you can see here [1], the tickets that are open since less than a week remain more or less constant. Those opened between a week and two months even seem to go down a little in the last weeks.

But those opened more than two months ago just increase.

Looking at this information, and applying some experience with the tickets, my conclusion is that when a ticket is fresh, is easier to handle it, but when a ticket starts to getting older, it just stalls.

I can think now two reasons for this behaviour: the first is that in some tickets when a discussion arises, sometimes it gets to a dead point, from where it's very difficult to get out. The second is that in a lot of cases more info is needed from the OP, and the older the ticket, the less responsive is the OP.

In general, I think that a lot of older tickets drain a lot of effort from developers, but I don't know which is the best way to handle this, :(

Note: the "jump" that appears in the numbers at the beginning was an import of old SourceForge tickets to the new system, IIRC.

Regards,

[0] http://www.taniquetil.com.ar/cgi-bin/pytickets.py [1] http://www.taniquetil.com.ar/facundo/stathist.png

-- . Facundo

Blog: http://www.taniquetil.com.ar/plog/ PyAr: http://www.python.org/ar/

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