Plan Your Visit to John Hancock Observatory Deck | 360 CHICAGO (original) (raw)
Everything You Need To Know Before Visiting 360 Chicago
What To Expect
Whether you're visiting Chicago for the first time or enjoying a day trip exploring your city with family and friends, 360 CHICAGO Observation Deck is an excellent choice to start your visit. Find everything you need to know to plan your visit easily.
Hours
Open 9am-11pm Daily
Last entry 1 hour prior to closing.
Find Us
875 N. Michigan Avenue, on the Magnificent Mile - Corner of Michigan Avenue and Delaware Place.
Tickets
All tickets require a reserved time. Choose when you purchase. Your ticket allows you to stay as long as you want!
Accessibility
Our elevators and restrooms can accommodate wheelchairs, scooters, and strollers. Ramps around the observation deck make the entire 360-degree experience easy to enjoy for everyone.
Group Visits
Bringing a large group to 360 Observation Deck? We have special discounts for groups of 20 or more.
Discover the 360 CHICAGO Experience
Everything you can do and see when you visit 360 CHICAGO.
Timed Tickets & Wait Times
Timed Tickets
- All tickets require a reserved time. Choose your desired time when you purchase.
- Your ticket allows you to stay as long as you want until we close at 11 pm.
- Enter the concourse line within 30 minutes of your reserved time.
- The last entry is 1 hour before closing time.
Wait Times
- Skip the main queue and head directly to the elevator bay with Fast Pass!
- Weekends and Sunset viewings tend to be busy; expect longer wait times for the elevator to the Observation Deck and TILT during these times.
Visitor Tips
Tips to save money and fully enjoy your visit.
- Buy online and save! Visit the tickets page for details.
- Why rush while you're here? Take advantage of walking around the whole Observation Deck while you're here. Enjoy the full experience!
We offer a safe and accessible environment for our guests.
- Find out what is accessible at 360 CHICAGO
Enhance Your Visit
Upgrade your visit to 360 CHICAGO with the new Magnicity App.
Getting to 360 CHICAGO
875 N. Michigan Avenue
Car Parking
We recommend booking convenient and affordable parking in advance through SpotHero, the nation’s leading parking reservation app. To reserve your parking spot, visit the 360 CHICAGO SpotHero Parking Page and book a spot with up to 50% off drive-up rates.
Transit
360 CHICAGO is 10 minutes from the Chicago CTA Red Line station. The closest CTA bus stops are at Michigan Ave. and Delaware Pl or Michigan Ave. and Chestnut St. Both stops are short, 2-minute walks from our doors.
Buses that stop nearby include: #146, #151, #147, #148*, and #143*. *Buses operate during select hours only. Check the CTA schedule for details.
Frequently Asked Questions
Yes, all tickets require a reservation time which is chosen at the time of purchase. All tickets are valid for entry to the queue within 30 minutes of your reservation time. If you arrive more than 30 minutes after your reservation time, entry is not guaranteed.
If you need to update the time or date of your reservation, please visit Manage Your Booking.
You are welcome to stay as long as you like! Most guests spend about 45 minutes to an hour on the 94th floor.
360 CHICAGO does not have a restaurant. Our bar—CloudBar, is located on the north side of the observation deck. Access to it is included in every ticket. In addition to our full bar, a variety of locally-made snacks and non-alcoholic beverages are available for purchase. There are no reservations needed, no dress code, and no drink minimum. CloudBar is the highest bar with a full 360-degree view of Chicago. Guests purchasing alcoholic beverages from CloudBar must present a valid photo ID showing they are above the age of 21.
All tickets to 360 CHICAGO are non-refundable,excluding Fast Pass tickets.
360 CHICAGO cannot provide refunds due to low visibility conditions, inclement weather, high queue times for entry or exit, if the purchase is made mistaking 360 CHICAGO for another attraction, or any other reasons.
While views are subject to change, rain or shine, guests will still enjoy the 360 CHICAGO experience. Guests can explore exhibits highlighting Chicago's eclectic neighborhoods, experience the thrill of TILT (still thrilling even in low visibility conditions), and relax with a beverage from CloudBar.
Fast Pass tickets are eligible for refunds. Refund requests must be submitted at least 90 minutes before the entry time listed at the top of your ticket. Please note that Fast Pass does not include expedited entry to TILT or CloudBar services. Email info@360chicago.com to submit a refund request.
Masks are not required nor are they mandatory to enter 360 CHICAGO.
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