Lucy Dadayan | SUNY: University at Albany (original) (raw)

Papers by Lucy Dadayan

Proceedings of the 2006 national conference on Digital government research - dg.o '06, 2006

Oxford Handbooks Online, 2012

Rockefeller Institute of Government, State University of …, 2010

Executive Summary Decades after scholars announced the post-industrial so-ciety, manufacturing ... more Executive Summary Decades after scholars announced the post-industrial so-ciety, manufacturing remains a key element of the economy in every part of New York State. Upstate, in particular, counts on this sector for a major share of overall income and ...

This report examines the four major types of legalized gam-bling from which states earn significa... more This report examines the four major types of legalized gam-bling from which states earn significant revenueslotteries, casinos, racinos, and pari-mutuel wagering. Lotteries and pari-mutuel wagering are legal in most of the states, while 12 states have casinos. ...

E-commerce in general, and online auctions in particular, represent important examples of how inf... more E-commerce in general, and online auctions in particular, represent important examples of how information and communication technologies have been employed by public organizations to gain benefits in both efficiency and effectiveness. While online auctions have widely been ...

... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria,... more ... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria, Adam Jansen from the Washington State Digital Archives, Ronny Jacobowitz and Yitshak Cohen from the Merkava Project in Israel, Andy McIntyre from the Integrated Enterprise System in ...

Proceedings of the 2006 national conference on Digital government research - dg.o '06, 2006

Oxford Handbooks Online, 2012

Rockefeller Institute of Government, State University of …, 2010

Health Information Technology (HIT) has become an important and necessary vehicle for various sta... more Health Information Technology (HIT) has become an important and necessary vehicle for various stakeholders, including medical doctors, nurses, patients, health care administrators, managers, providers, insurers, researchers, professionals, and the public in general.

The past decade has seen the rapid advancement, development, adoption and diffusion of HIT. In general, Health Information Technology is a broad concept and encompasses various functions (i.e., clinical, administrative, managerial) and various goals (i.e., improving efficiency, effectiveness, and quality of the health care system; reducing medical errors; interconnecting clinicians and health care professionals; reducing health care costs; decreasing paperwork; and facilitating the speed of health care delivery). Therefore, the study of HIT is inherently challenging as it involves many facets that are often interconnected.

The rapid advancement and proliferation of HIT in the last decade has stimulated an increased interest among academicians in understanding the key drivers of HIT adoption and diffusion. The focus of this dissertation is to assess the value, significance and adoption patterns of HIT at both micro (i.e., physician) and macro (i.e., hospital) levels using alternative theoretical lenses and methodologies.

The overall results indicate that the adoption of HIT in its current form at the macro level is not necessarily dependent on organizational, financial or environmental characteristics of hospitals but is more a reflection of targeted policies for facilitating HIT adoption among the late majority hospitals. With the passage of time, the importance of hospital characteristics in terms of HIT adoption is diminishing; particularly for the long-existing HIT applications. On the contrary, the adoption of HIT at the micro level is at least partially driven by organizational factors, such as social and financial influence. Therefore, there is a disconnect between drivers and diffusion of HIT adoption at macro versus micro levels. Successful HIT adoption requires bridging the gap between HIT adoption at the macro and micro levels by promoting the potential benefits of HIT adoption and taking into consideration the unique needs of end-users.

This study, positioned at the macro level, draws upon research in the adoption and diffusion of t... more This study, positioned at the macro level, draws upon research in the adoption and diffusion of technology to examine factors influencing Health Information Technology (HIT) diffusion in hospitals. The study focuses on a range of HIT applications that have clinical, administrative and strategic functions. I theorized that the HIT adoption is driven by the combination of technological, organizational, financial, and environmental factors. The study results indicate that adoption of HIT has accelerated in the last few years and HIT adoption in its’ current form is not necessarily driven by organizational, financial or environmental characteristics of a given hospital. With the passage of time, the importance of hospital characteristics in terms of HIT adoption is diminishing; particularly for the long-existing HIT applications. More and more hospitals are adopting a growing number of various HIT applications and we might have reached a juncture where the adoption and diffusion of HIT applications in its’ current form is just a matter of time for all hospitals.

Proceedings of 14th European Conference on Information Management Evaluation (ECIME)

Investments in health care technology have a big potential to bring both tangible and intangible ... more Investments in health care technology have a big potential to bring both tangible and intangible positive returns. Wide adoption of health care technology can significantly reduce the rate of medical errors. Health care technology investments are often justified and evaluated based on its’ clinical effectiveness and financial cost-benefit analysis. However, the success of health care technology is partially determined by the adoption, use, diffusion and smart utilization by different stakeholders. Thus, there is a concurrent need to tackle the problem of evaluating the use and attitudes towards health care technology while balancing financial costs and benefits of medical technology as well as its’ clinical effectiveness. Health care technology can be classified into two major categories: medical technology and health information technology (HIT). While the focus of medical technology is the detection and treatment of disease, the HIT is mostly concerned with management of health care delivery logistics, and analysis and administration of health care financial and clinical operations. There are different factors that either promote or hinder the growth, adoption and diffusion of health care technology.

Proceedings of 8th Annual International Digital Government Research Conference

The Center for Technology in Government (CTG) in collaboration with SAP, the business software so... more The Center for Technology in Government (CTG) in collaboration with SAP, the business software solutions provider to public sector organizations, conducted a research project focusing on improving government's ability to assess public returns on IT investments. The work conducted for this project and presented in this poster will be of particular interest to dg.o attendees since the project was based in part on five government case studies involving e-government initiatives in North America, Austria, and Israel. The public value framework developed in the project offers a useful resource to both academics and practitioners interested in better understanding, assessing, and communicating both tangible and intangible costs and benefits of government IT investments.

Proceedings of the 40th Annual Hawaii International Conference on System Sciences (HICSS)

This article focuses on the relationship between e-Government services and broadband connections... more This article focuses on the relationship between e-Government services and broadband connections. The importance of broadband availability for a sound economic development has been advocated by both the academic and political world; however little evidence has been provided as to its impact on e-Government. The paper consists of two main parts. The first part provides a brief literature review of broadband diffusion and impact. The second part provides a comprehensive understanding of the impact of broadband on e-Government demand and supply in Italian region called Piedmont. The third and final part analyses the broadband diffusion process occurred in the last five years in Piedmont.

Proceedings of the 13th European Conference on Information Technology Evaluation

Recently there have been many attempts to understand and measure the returns from information tec... more Recently there have been many attempts to understand and measure the returns from information technology (IT) investments in public sector. Initially, most of the methodologies and models were based on traditional financial models. However, assessing the returns on government investments in IT poses important practical and research challenges. Scholars and practitioners that have embarked in IT assessment activities have encountered numerous difficulties which, to a large extent, remain as pending issues. Some examples include the intangibility of the benefits generated, the time at which benefits can be measured, and the cross-sectional nature of information technologies.

The primary purpose of this paper is to conduct a comparative analysis and describe the similarities and differences of different approaches, models and methodologies developed for evaluating ROI in public sector. Thus, the paper will be informed by an extensive review of the fragmented research and analyses of IT evaluation and different elements of IT evaluation in public sector.

Proceedings of 5th Internat ional Conference on Electronic Government – EGOV’06

Assessing the returns of public investments in information and communication technologies (ICT) p... more Assessing the returns of public investments in information and communication technologies (ICT) poses important practical and research challenges. Scholars and practitioners that have embarked in ICT assessment activities have encountered many difficulties which, to a large extent, have remained pending issues. This paper reviews the exiting literature on public return on investment (ROI) and presents an assessment conducted on an Italian circuit of eGovernment services. The paper intends to share the experience gained from our study with the rest of research community. Also, it proposes a perspective on public ROI that differs from a strictly bottom line approach to stimulate a debate on the role of such evaluation activities in the process of eGovernment implementation.

Proceedings of the 39th Hawaii International Conference on System Sciences (HICSS)

E-commerce, and online auctions in particular,represent important examples of how information and... more E-commerce, and online auctions in particular,represent important examples of how information and communication technologies have been employed by public organizations to gain benefits in both efficiency and effectiveness. While online auctions have widely been used by governments around the world to drive down procurement costs, they have been seldom used as means for revenue maximization. In this article, we discuss the three-year experience gained by New York State in the use of online auctions for the sale of surplus inventory and property. This case study, besides representing an example of a best practice for other US state and local governments as well as European Governments,also provides an interesting starting point to address a number of research questions such as the ability of governmental organizations to meet private sector standard; the measurement of returns on Information and Communication Technology (ICT) investments;and the new possible roles played by transparency in the migration toward online models.

Proceedings of 4th Internat ional Conference on Electronic Government – EGOV’05

Issues related to technology, including diffusion, acceptance, adoption, and adaptation, have bee... more Issues related to technology, including diffusion, acceptance, adoption, and adaptation, have been the focus of research for different disciplines including Information Systems (IS), System Dynamics, Psychology, and Management Science. Of all research conducted and models developed to study technology related issues, the Technology Acceptance Model (TAM) stands out as most prominent, particularly in the field of IS. However, technology acceptance research has been relatively limited in its application to the public sector. Therefore, there is a concurrent need to develop and gain empirical support for models of technology acceptance within the public sector, and to examine technology acceptance and utilization issues among public employees to improve the success of IS implementation in this arena. In this paper we present a more comprehensive, yet parsimonious model of technology acceptance and suggest testing it both in public and private sectors to help understand the similarities and differences (if any) between the two sectors.

National tax journal , 2019

“Sin taxes” are often viewed as budget saviors, despite their rather small role in state budgets.... more “Sin taxes” are often viewed as budget saviors, despite their rather small role in state budgets. While states can and do raise revenue from sin taxes, they should be mindful about the limitations of these taxes. The longer-term growth patterns for sin tax revenue often have been weak and limited, absent policy changes such as increased tax rates. Moreover, greater dependence on sin tax revenues can set up odd incentives, as part of the reason for taxing some of these activities is to
discourage consumption and use, not to maximize revenue.

Publius: The Journal of Federalism, Jan 1, 2009

Researchers in state and local finance have placed increasing focus in recent years on ‘‘fiscal s... more Researchers in state and local finance have placed increasing focus in recent years on ‘‘fiscal sustainability,’’ the ability of governments to meet existing spending commitments with existing resources. The Governmental Accounting Standards Board (GASB), which establishes accounting and financial reporting standards for states and local governments, is considering setting standards in this area. This article analyzes recent history of states’ expenditures and revenues as context for potential trends. It examines descriptions of fiscal sustainability that have been offered in previous literature and suggests a need for clear definition. The article discusses potential implications of action by GASB in this area, as well as developments in the economy and potential action at the federal level that may influence state and local budgets in the years ahead.

"Recently there have been many attempts to understand and measure the returns from information te... more "Recently there have been many attempts to understand and measure the returns from information technology (IT) investments in public sector. Initially, most of the methodologies and models were based on traditional financial models. However, assessing the returns on government investments in IT poses important practical and research challenges. Scholars and practitioners that have embarked in IT assessment activities have encountered numerous difficulties which, to a large extent, remain as pending issues. Some examples include the intangibility of the benefits generated, the time at which benefits can be measured, and the cross-sectional nature of information technologies.

E-commerce, and online auctions in particular, represent important examples of how information an... more E-commerce, and online auctions in particular, represent important examples of how information and communication technologies have been employed by public organizations to gain benefits in both efficiency and effectiveness. While online auctions have widely been used by governments around the world to drive down procurement costs, they have been seldom used as means for revenue maximization. In this article, we discuss the three-year experience gained by New York State in the use of online
auctions for the sale of surplus inventory and property. This case study, besides representing an example of a best practice for other US state and local governments as well as European Governments,
also provides an interesting starting point to address a number of research questions such as the ability of governmental organizations to meet private sector standard; the measurement of returns on Information and Communication Technology (ICT) investments; and the new possible roles played by transparency in the migration toward online models.