Privacy Policy | All Star Pros (original) (raw)

Privacy Policy

Last Updated: January 28_th, 2026_

Home Media, LLC d/b/a Home Solutions (“HS”, “we”, “us”, or “our”) is glad that you have found us. We hope that your experience is a positive one. We operate a collection of digital assets designed to make the home service experience better for everyone. Through our Neighborhood Alerts program we provide a single service to keep you apprised of things going on in your local community that matter to you as a homeowner, from updates on home value and equity, to new real estate listings, to local crime information, to lost pet alerts, to localized information about when and how to save money on specific home improvement services. Overall, we think we make things easier and more efficient for everyone involved, but, in full disclosure, our business model relies on selling your customer information entered on our websites to businesses able to provide you with relevant products and services. In other words, we connect you with trusted partners, who contact you about the products or services you are searching for online. We try to make this clear where you enter your information online and in this Privacy Policy.

Below we describe how HS collects, uses, and discloses personal information you share with us through any website or mobile application that is part of the portfolio we own (collectively, the “Websites”). To learn more about us visit our corporate website at https://www.homesolutions.com/.

Some functions and services offered through the Websites have additional privacy disclosures that supplement this Privacy Policy. We urge you to read our entire Privacy Policy, and, where applicable, site-specific additional privacy disclosures, so that you will understand both our commitment to you and your privacy, and what rights you have related to that commitment. Please note that unless otherwise indicated, this Privacy Policy does not cover any information that may be collected elsewhere, including without limitation through any third-party website where we write content.

By visiting the Websites, you agree to our collection and use of personal information in accordance with this Privacy Policy and our Terms and Conditions (the “Terms“). We encourage you to familiarize yourself with each of these policies as continued use of the Websites constitutes acceptance of the Privacy Policy and the Terms, to the extent that is permitted under applicable law.

California Notice at Collection

We collect personal information for business purposes and commercial purposes detailed in the “Collection, Use and Disclosure of Personal Information” table in the “Additional Privacy Information for Certain Jurisdictions” section below. To learn more, including how you can opt-out of the sale or sharing of your personal information, please see the “Exercising Your Privacy Rights” subsection.

Table of Contents

Information We Collect

How We Collect Your Information

How We Use the Information Collected

How We Share Your Information

How Do We Protect Your Information?

Additional Privacy Information for Certain Jurisdictions

Other Privacy Choices

Retention of Personal Information

Other Important Information

Changes to this Privacy Policy

How to Contact Us

Information We Collect

Legal definitions of personal information can vary across different jurisdictions. We strive to comply with laws in all the jurisdictions where we operate, but for purposes of this Privacy Policy consider “personal information” to be any information that identifies you as an individual or is directly relatable to an identifiable individual. Not all information we collect is personal information under this definition. For example, information that has been de-identified or aggregated in a way that no longer allows identification of a particular person would not meet this definition.

Categories of Personal Information

In order to provide you with the products and services, we may collect, store, and process personal information from the categories listed below. Our listing of these categories does not mean that all categories or the examples listed in each category are collected about everyone who uses the Websites. We are providing a full list here in the spirit of transparency.

How We Collect Your Information

Directly from you. We collect personal information directly from you when you provide it to us, for example, when you enter information about yourself into a “Get a Quote”, “Find a Local Company” or similarly titled form on the Websites; take a quiz; submit an inquiry or comment to us online; sign up to join a mailing list; or create an account to access Neighborhood Alerts.

Indirectly from you. We may automatically collect personal information from you when you visit the Websites through the use of tracking technologies or by other passive means. This “passively collected” information helps us to improve our offerings and allows us to ensure the services work as designed and in a way that meets your expectations. Some examples of the sources of this passively collected personal information include:

We provide a cookie preference center, on which users may disable the use of non-essential cookies. To access the cookie preference center, please click on the “Your Privacy Choices” link in the footer of our website and adjust your preferences. Furthermore, most web browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable all cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable all cookies, you may not be able to use some features of the Websites. You may find the information presented at the following website helpful in setting your device and browser specific settings: https://allaboutcookies.org/how-to-clear-cookies.

From third parties. We may collect personal information about you from third parties for our business purposes. These third-party sources vary, but could include the following:

How We Use the Information Collected

We may use the information we collect about you in the following ways:

How We Share Your Information

Our business is built around connecting consumers with businesses who can provide the products and services those consumers are looking for online. To do that we share the information you directly provide to us in the form of a “lead” for use by a business that can follow-up with you to provide a solution. We get paid by that business to generate the lead. In some instances, a lead may be sold to another network provider with a larger list of partners than we have a current relationship with. In each of these scenarios, the point of sharing your information is to find a company that can contact you about your needs. When you provide us information to be shared in this way, we get your consent at the time of collection.

You always have the right, however, to direct us not to sell your personal information at any time after collection (see the “Right to Opt-Out” section below). We will honor that request once it is received. However, we may not always be able to prevent a company from contacting you when they have purchased a lead from us before you chose to opt-out of the sale of your personal information. In those circumstances you may need to tell that company directly that you no longer wish to be contacted.

Some other ways in which we may share personal information include:

How Do We Protect Your Information?

We take the security of your personal information seriously. We implement commercially reasonable technical, physical and administrative security measures to protect against the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information collected through the Websites.

Unfortunately, the transmission of information via the Internet is not completely secure. We cannot and do not guarantee that your personal information will never be accessed by an unauthorized party or otherwise breached during transmission through the Internet. Additionally, any contact with us by email or by way of our Websites might not be secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

In the event that we believe any information that you provided to us has been exposed to unauthorized third parties, we will notify you as required by law or upon our own choice. In the event of such unauthorized exposure, we expressly reserve the right to provide notice to you electronically via any email address you have provided to us if permitted to do so by law. If you have reason to believe that your personal information, including any account you use to authenticate and login to the Websites, is no longer secure, please notify us immediately by contacting us via one of the methods listed below.

Additional Privacy Information for Certain Jurisdictions

The following section describes our personal information collection, use, and sharing activities as well as your privacy rights provided under various state privacy laws.

Collection, Use and Disclosure of Personal Information

The listtable below describes how and why we collect, use, and disclose personal information within the past 12 months, to the extent we have done so. We have collected the following categories from the sources described in the “How We Collect Your Information” section.

Disclosure of Personal Information

We have disclosed the categories of personal information listed above to our service providers for the business purpose of performing services on our behalf such as maintaining or servicing accounts, providing customer service, processing transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf. We may also disclose your personal information as outlined in the “How We Share Your Information” section above.

Selling and Sharing of Personal Information

As described above, HS does engage in disclosures of personal information to our business customers. Under certain state privacy laws, some of these disclosures qualify as “sales” of personal information. As such, we may sell the following categories of personal information to our trusted partners:

We may also “sell” or “share” the following categories of personal information to our cookie and tracker providers:

We do not have actual knowledge of any “sale” of personal information of minors under 16 years of age.

Retention of Personal Information

We maintain the categories of personal information described above for as long as is necessary for the purposes described in this Notice or as otherwise authorized by law. This generally means holding the information for as long as one of the following apply:

Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires.

Consumer Privacy Rights

Subject to certain exceptions, you have the following rights to your personal information:

Right to Know and Access: You have the right to request that we disclose to you the categories of personal information we have collected, used, disclosed, or sold about you. You may also request a copy of the personal information we have collected about you. Right to Opt-Out of Targeted Advertising/Do Not Sell or Share my Personal Information: As discussed above, when you provide us with information through the Websites for the purpose of being connected with one of our business partners, we will share that information with our business partner in the form of a lead that they pay us to receive. We may also use your personal information to facilitate the delivery of targeted ads, promotions, and offers to you, on behalf of ourselves and our trusted partners, either on or off the Websites. Some jurisdictions provide residents or, in some cases, their authorized agents, with the right to opt out of the “selling” or “sharing” of their personal information, or of “targeted advertising” based on their personal information. We apply those rights to everyone for consistency.

To submit a request to opt out of targeted advertising, or the sale or sharing of your personal information occurring via cookies and trackers on our website, please click on the “Your Privacy Choices” link in the footer of our website and adjust your preferences. This opt-out will apply only to the device or browser you are using when you submit the request. Also, if you clear your cookies on your browser or use another browser or device, you may need to opt out again. Additionally, you may broadcast an opt-out preference signal, such as by enabling Global Privacy Control (GPC) where supported by your browsers. To download and use a browser supporting GPC signals, visit https://globalprivacycontrol.org/orgs. You will need to implement this for each supported browser or browser extension you use.

To opt out of all other sales of personal information, please click the “Privacy Rights Webform” link and complete our webform.

Right to Deletion: Request deletion of your personal information that we collected from you and retained, subject to certain limitations.

Right to Correction: You have the right to request that we correct personal information we maintain about you that you believe is inaccurate.

Right to Limit Use and Disclosure of Sensitive Personal information: You have the right to instruct us to limit the use of your Sensitive Personal Information for purposes not specifically authorized by the CCPA.

Right to Third Party Lists: Residents of Oregon and Minnesota are provided with the right to receive a list of specific third parties to whom we have disclosed personal information. Residents of Delaware and Maryland are provided with the right to request a list of the categories of third parties with whom we disclosed your personal information.

Non-Discrimination: We will not discriminate against you for exercising any of the rights listed in this section. Specifically, we will not:

Right to Appeal: If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it where required by law. If you wish to appeal our decision please complete the webform linked in the “Contact Us” section below. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reason(s) for the decision. If your appeal is denied, you may contact your state’s Attorney General to submit a complaint related to the denial.

Exercising Your Privacy Rights

If you wish to exercise any of these rights, please use the webform available here. You may also contact us via email at privacy@homesolutions.com

We cannot respond to your rights requests if we cannot verify your identity or the authority of your agent to make the request and confirm that the personal information we maintain relates to you. When you make a request, we may verify your identity as required by law.

Where possible, we will respond to a verified rights request within 45 days of receipt. If we require more time, we will inform you of the reason and the need for an extension. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. If you use an authorized agent to make a request on your behalf, we may ask the agent to verify their own identity and confirm with you that you provided the authorized agent permission to submit the request.

Other Privacy Choices

In addition to the rights discussed above, there are various other ways you can choose to access, update, or limit the personal information you provide to us.

Other Important Information

Changes to this Privacy Policy

We may update or change our privacy practices and this policy from time to time. If we update the policy, we will publish the revised policy on this page or as otherwise required by law. The date at the top of this policy reflects the date of the most recent update. Your continued use of this Website after we make changes is deemed, to the fullest extent allowed by law, to indicate your acceptance of those changes, so please check the policy periodically for updates.

How to Contact Us

If you have questions about this privacy policy, you may contact us by email at privacy@HomeSolutions.com .

You may also write to us at:

Home Solutions

1122 Oberlin Road

Raleigh, NC 27605