Pricing (original) (raw)

24/7 online support

Enjoy the flexibility of our multi-channel support. Reach us through call, chat, email, or even SMS based on your convenience.

Local Presence - Only $300/month

Effortlessly enhance your connection rates with our Local Presence. This feature automatically dials prospects using area codes local to your leads, increasing pick up rates by 47%. Your Local Presence phone numbers are dedicated to your account and not shared with others.

AI voice analytics*

All new xPro plans come with 5,000 minutes of our AI voice analytics tool. Our powerful AI transcribes calls, detects sentiment, highlights keywords in all conversations, and does grouping and reporting with ease. Track all sales calls, coach your team, and keep all records in your CRM.

* after 5,000 free minutes, each transcription minute costs $0.03 (3 cents/min).

Do you have a bot?

We offer a sophisticated conversational chatbot solution, AlohaBot, designed for dynamic and interactive dialogues. While we do not provide a web-based chatbot interface at present, it’s important to note that AlohaBot is built upon tailored workflows, ensuring it can be customized to align seamlessly with your business objectives and specific user interactions.

Compliance Assistant

10DLC registration and campaign verification is embedded into our app with easy to use forms and a virtual assistant. For enterprise accounts, we have a dedicated, in-house team of experts focused on calling and texting compliance, including A2P 10dlc, SHAKEN/STIR, voice integrity and CNAM verification.

* Managed A2P 10dlc registration is available for a $500 one-time fee.

Unlimited calls to US & Canada - all plans

All agent-to-consumer and consumer-to-agent calls are free on Aloware (excluding toll-free). When you buy a local number from us, your agents can make unlimited calls and send one-to-one texts with no pay-per-minute charges. All automated usage, such as SMS API, Sequences, Broadcasts SMS, Calls & SMS initiated from CRM Workflows (HubSpot, Zapier, Pipedrive, Zoho) and toll-free minutes and SMS are charged according to the rates below.

Is it really unlimited?

Yes – unlike most of our competitors, our agent-to-consumer minutes are really free. Some of our competitors advertise free with an asterisk, which means inbound is free and outbound is not. With Aloware, it’s truly free. As we said above, all automated usage and bulk messages are charged separately according to the rates set below.

How about outbound campaigns?

You are welcome to set up your outbound campaigns including text broadcasts and automated drip sequences with Aloware. You can also trigger calls and texts upon form submission or through CRM workflows.

Billing for such automated actions will be based on the actual call minutes and text messages sent. For additional rates on outbound call and text sequences, please see the ala carte- pricing table above.

Can I bring my existing numbers?

Yes you can. All you need to do is fill out a form and submit it to us for processing. Your numbers will be ready in 7 to 10 business days.

Download Form

Does this work with big teams?

It works with any team, big or small. We support teams from as small as 5 members, to big teams with 200 members in different departments. Larger teams can swear by the convenience of our Task Routing and Call Distribution tools.

Can I see it in action?

Yes! We’re open for a limited self-serve trial, or you can book a demo with one of our sales consultants. For larger teams, it’s best that you get a personal and tailored demo of what Aloware offers. For smaller teams, just sign up, choose a plan, and start calling.

Do I need special hardware for this?

No need for that. Aloware’s system runs in the cloud which makes it easier for you to install and use it from any device. Our softphone feature can be opened in the browser, on your desktop or within your CRM. For those on-the-go, our mobile app is completely operational with Aloware’s best features.

What kind of support is available?

We provide 24/7 support to all clients regardless of size, over online chat. If you have urgent questions or require urgent assistance, we also offer phone support from 7am EST to 7pm PST, including weekends and holidays.

For enterprise accounts, we offer support via Slack as well as dedicated account managers.

Carrier fees

Any SMS/MMS sent through Aloware (whether agent-based or automated) is subject to carrier fees imposed by major US carriers, ranging from 0.005to0.005 to 0.005to0.015 per segment. Carrier fees are not the same as cost-per-SMS and are charged in addition to that. For a complete list of fees, please see this link. This is a pass-thru fee and Aloware does not profit from these fees.

Plan Details

Monthly price (paid quarterly upfront)

$30/ mo

$60/ mo

$80/ mo

Minimum number of users

Maximum number of callers in queue

Unlimited

Phone number included in the plan

1 free local phone number

Data storage

Unlimited

à la carte additions

Local numbers

$6/mo

$5/mo

$4/mo

Toll-free numbers

$6/mo

$5/mo

$4/mo

Toll-free inbound calls

6¢/min

5¢/min

4¢/min

Agent outbound minutes

Free

Agent outbound SMS *

Free

Toll-free SMS *

4.0¢/segment

3.0¢/segment

2.0¢/segment

Toll-free MMS *

5.0¢/segment

4.0¢/segment

3.0¢/segment

Outbound call via automations *

4.0¢/min

3.0¢/min

2.0¢/min

Outbound SMS via automations *

2.0¢/segment

1.5¢/segment

1.0¢/segment

Outbound MMS via automations *

4.0¢/segment

3.0¢/segment

2.0¢/segment

Automations are outbound calls and texts powered by Aloware automation, initiating agentless sales activities for increased efficiency. All automated calls & texts are charged per segment.
* Any SMS/MMS sent through Aloware (whether agent-based or automated) is subject to carrier fees imposed by major US carriers, ranging from 0.005to0.005 to 0.005to0.015 per segment. Carrier fees are not the same as cost-per-SMS and are charged in addition to that. For a complete list of fees, please see this link. This is a pass-thru fee and Aloware does not profit from these fees.

For Your Company

Instant local & toll-free numbers

Open & closed business hour routing

For Your Customers

Pre-call intent detection

For Your IT Team

Ring groups

Unlimited

Concurrent calls

10 max

Unlimited

For Your Supervisors

Coach agents (call whisper)

For Your Marketing Team

Smart automation/conditional statements

Email intake & processor

Press 1 agent hunter

5 max

For The Gurus

Historical analytics

10 max

Unlimited

Sentiment detection

5 max

Unlimited

Apps and Integrations

Other native integrations

Customer Support

Dedicated account manager

> 20 users

> 10 users

Take it from our happy customers

"The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."

"Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."

"I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."

"Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."

"I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."

"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."

"I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."

"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."

"I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."