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Papers by Nakkeeran Senthilkumar
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Electronic copy available at: http://ssrn.com/abstract=1711712 ... MEDIATING EFFECTS OF BROADBAND... more Electronic copy available at: http://ssrn.com/abstract=1711712 ... MEDIATING EFFECTS OF BROADBAND CONSUMERS' BEHAVIOR IN INDIA ... 1 G.Thiyagarajan, Chief Executive, Reserve Bank Employees' Cooperative Bank, Chennai, India e-mail: thiyagarajaan@yahoo.com
SSRN Electronic Journal, 2000
A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arran... more A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. Mind maps are used to generate, visualize, structure, and classify ideas, and as an aid to studying and organizing information, solving problems, making decisions, and writing. The fundamentals of mind map are arranged naturally according to the importance of the concepts, and are classified into groupings, branches, or areas, with the goal of representing semantic or other connections between portions of information. Mind maps may also aid recall of existing memories. The ideas are documented in a mind map radiate from the center of diagram, similar the branches or root system of a tree. The colors are important because they provide an extra dimension of information to help your brain interpret the data more effectively. The mind mapping technique can be used as a authoritative, creative and dynamic way to administer projects, structure and classify multifaceted information, and provide motivating reports that grasp people’s attention. By minimizing words and focusing on associations, mind maps allow project managers and team members to rapidly see dependencies and problems, saving time and money. Using mind maps can notably improve a project team’s productivity.
A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arran... more A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. Mind maps are used to generate, visualize, structure, and classify ideas, and as an aid to studying and organizing information, solving problems, making decisions, and writing. The fundamentals of mind map are arranged naturally according to the importance of the concepts, and are classified into groupings, branches, or areas, with the goal of representing semantic or other connections between portions of information. Mind maps may also aid recall of existing memories. The ideas are documented in a mind map radiate from the center of diagram, similar the branches or root system of a tree. The colors are important because they provide an extra dimension of information to help your brain interpret the data more effectively. The mind mapping technique can be used as a authoritative, creative and dynamic way to administer projects, structure and classify multifaceted information, and provide motivating reports that grasp people’s attention. By minimizing words and focusing on associations, mind maps allow project managers and team members to rapidly see dependencies and problems, saving time and money. Using mind maps can notably improve a project team’s productivity.
Purpose – The purpose of this paper is to develop a new model, namely service quality measurement... more Purpose – The purpose of this paper is to develop a new model, namely service quality measurement in higher education in India (SQM-HEI) for the measurement of service quality in higher educational institutions.
Design/methodology/approach – Data were collected by means of a structured questionnaire comprising six sections. Section A consists of ten questions pertaining to teaching methodology (TM). Sections B consists of five questions pertaining to environmental change in study factor (ECSF). Section C consists of eight questions relating to disciplinary measures taken by the institutions. Section D consists of five questions related to the placement-related activities and in part E two questions provide an overall rating of the service quality, satisfaction level. Finally, in part F 13 questions pertaining to student respondent's demographic profile information were given. All the items in Sections A-E were presented as statements on the questionnaire, with the same rating scale used throughout, and measured on a seven-point, Likert-type. In addition to the main scale addressing individual items, respondents were asked in Section E to provide an overall rating of the service quality, satisfaction level. For conducting an empirical study, data were collected from final-year students of higher educational institutions across Tamil Nadu. The sampling procedure used for the study was stratified random sampling. The stratification has been done based on the region Chennai, Coimbatore, Madurai, Tiruchirappalli, and nature of institution, government university, government college, aided college, private university and self-financing college. While selecting the institutions from each category, non-probabilistic convenience and judgmental sampling technique were used. However, within such institutions, the respondents were selected by stratified random sampling.
Findings – The SQM-HEI-mediated model argued that the placement is the better interactions of the quality of education in India. The model reveals that the quality of education is based on the best faculty (TM), the excellent physical resources (ECSF), a wide range of disciplines (DA) which paved the diverse student body and to improve the employability of the graduates (placement as mediating factor) coming out of the higher educational institutions in India. The above model proves that the placement is the mediated factor for various dimensions of quality education. SQM-HEI model would help in identify three service areas to be focused in the higher educational institutions for improving the quality of . These three dimensions of quality correlated between the sub-dimension variables and it is very necessary for improving the quality of higher education in India. The educationist says that, education is a change of behavior of students. Hence, the higher educational institutions should come forward to adapt the sub-dimensions of quality variables to enhance the outcome of education.
Originality/value – The model described in this paper will assist academic institutions when mapping the level of service quality and thereby enhance the same.
Several Research Studies in the world have measured the Quality of Work of Employee’s in Industr... more Several Research Studies in the world have measured the Quality of Work of
Employee’s in Industries, Universities, Schools, Government and Non Government
Organizations. This research study highlights the quality of work life of college teachers
under various dimensions. New Challenges can be faced with employee’s commitment
and involvement in achieving organizational goals. This study helps the college teachers
to know the level of perception towards QWL and to enhance the same by the educational
administrators.. Quality of Work Life is the essential concept of favorable situations in a
working environment. The Quality of Work Life facilitates employee’s training
opportunities, job satisfaction and working conditions. A better Quality of Work Life
improves the growth of the employee’s along with the organization growth. The universe
of the study includes 12 colleges located within the Tiruchirappalli city limit and 1279
college teachers were working during May 2008 – February 2009. A sample of 239
respondents was collected from the universe. The collected data after being coded were
analyzed using Statistical Package for Social sciences Research (SPSS) and various
statistical tests were applied based on hypotheses and matching variables. There is a
significant association between quality of work life total and quality of life in teaching
environment total. It shows QWL of college teachers is in low level.
Key Words: Quality of Work Life, College Teachers, Perception.
Supply chain management (SCM) is becoming critical as firms recognize that competition is shiftin... more Supply chain management (SCM) is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. In the present competitive scenario, the fierce competition has driven most companies to seek for means of enhancing performance beyond their four wall boundaries. The firm’s ability in collaborating with its upstream and downstream partners determines its success in attaining better performance with supply chain collaboration; a firm is able to serve fragmented markets in
which end customers require more product varieties and availability with shorter product life cycle and, at the same time, lower supply chain costs. This paper introduces the framework of continuous supply chain collaboration (CSCC), which extends the traditional frame of reference
in strategic sourcing from a supplier centric to a supply-chain-scope as continuous improvement efforts to enhance the customer satisfaction. CSCC practices are rather
exceptional, yet CSCC is believed to be the single most comprehensive framework for attaining
operational excellence.
Supply chain management (SCM) is becoming critical as firms recognize that competition is shiftin... more Supply chain management (SCM) is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. In the present competitive scenario, the fierce competition has driven most companies to seek for means of enhancing performance beyond their four wall boundaries. The firm’s ability in collaborating with its upstream and downstream partners determines its success in attaining better performance with supply chain collaboration; a firm is able to serve fragmented markets in
which end customers require more product varieties and availability with shorter product life cycle and, at the same time, lower supply chain costs. This paper introduces the framework of continuous supply chain collaboration (CSCC), which extends the traditional frame of reference
in strategic sourcing from a supplier centric to a supply-chain-scope as continuous improvement efforts to enhance the customer satisfaction. CSCC practices are rather
exceptional, yet CSCC is believed to be the single most comprehensive framework for attaining
operational excellence.
papers.ssrn.com
Page 1. Electronic copy available at: http://ssrn.com/abstract=1709817 Role of placement in deter... more Page 1. Electronic copy available at: http://ssrn.com/abstract=1709817 Role of placement in determination of service quality measurement of higher education in India N.Senthilkumar 1 & A.Arulraj 2 Keywords SQM-HEI, Service Quality, Higher Education, India Abstract ...
papers.ssrn.com
Electronic copy available at: http://ssrn.com/abstract=1711712 ... MEDIATING EFFECTS OF BROADBAND... more Electronic copy available at: http://ssrn.com/abstract=1711712 ... MEDIATING EFFECTS OF BROADBAND CONSUMERS' BEHAVIOR IN INDIA ... 1 G.Thiyagarajan, Chief Executive, Reserve Bank Employees' Cooperative Bank, Chennai, India e-mail: thiyagarajaan@yahoo.com
SSRN Electronic Journal, 2000
A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arran... more A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. Mind maps are used to generate, visualize, structure, and classify ideas, and as an aid to studying and organizing information, solving problems, making decisions, and writing. The fundamentals of mind map are arranged naturally according to the importance of the concepts, and are classified into groupings, branches, or areas, with the goal of representing semantic or other connections between portions of information. Mind maps may also aid recall of existing memories. The ideas are documented in a mind map radiate from the center of diagram, similar the branches or root system of a tree. The colors are important because they provide an extra dimension of information to help your brain interpret the data more effectively. The mind mapping technique can be used as a authoritative, creative and dynamic way to administer projects, structure and classify multifaceted information, and provide motivating reports that grasp people’s attention. By minimizing words and focusing on associations, mind maps allow project managers and team members to rapidly see dependencies and problems, saving time and money. Using mind maps can notably improve a project team’s productivity.
A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arran... more A mind map is a diagram used to represent words, ideas, tasks, or other items linked to and arranged around a central key word or idea. Mind maps are used to generate, visualize, structure, and classify ideas, and as an aid to studying and organizing information, solving problems, making decisions, and writing. The fundamentals of mind map are arranged naturally according to the importance of the concepts, and are classified into groupings, branches, or areas, with the goal of representing semantic or other connections between portions of information. Mind maps may also aid recall of existing memories. The ideas are documented in a mind map radiate from the center of diagram, similar the branches or root system of a tree. The colors are important because they provide an extra dimension of information to help your brain interpret the data more effectively. The mind mapping technique can be used as a authoritative, creative and dynamic way to administer projects, structure and classify multifaceted information, and provide motivating reports that grasp people’s attention. By minimizing words and focusing on associations, mind maps allow project managers and team members to rapidly see dependencies and problems, saving time and money. Using mind maps can notably improve a project team’s productivity.
Purpose – The purpose of this paper is to develop a new model, namely service quality measurement... more Purpose – The purpose of this paper is to develop a new model, namely service quality measurement in higher education in India (SQM-HEI) for the measurement of service quality in higher educational institutions.
Design/methodology/approach – Data were collected by means of a structured questionnaire comprising six sections. Section A consists of ten questions pertaining to teaching methodology (TM). Sections B consists of five questions pertaining to environmental change in study factor (ECSF). Section C consists of eight questions relating to disciplinary measures taken by the institutions. Section D consists of five questions related to the placement-related activities and in part E two questions provide an overall rating of the service quality, satisfaction level. Finally, in part F 13 questions pertaining to student respondent's demographic profile information were given. All the items in Sections A-E were presented as statements on the questionnaire, with the same rating scale used throughout, and measured on a seven-point, Likert-type. In addition to the main scale addressing individual items, respondents were asked in Section E to provide an overall rating of the service quality, satisfaction level. For conducting an empirical study, data were collected from final-year students of higher educational institutions across Tamil Nadu. The sampling procedure used for the study was stratified random sampling. The stratification has been done based on the region Chennai, Coimbatore, Madurai, Tiruchirappalli, and nature of institution, government university, government college, aided college, private university and self-financing college. While selecting the institutions from each category, non-probabilistic convenience and judgmental sampling technique were used. However, within such institutions, the respondents were selected by stratified random sampling.
Findings – The SQM-HEI-mediated model argued that the placement is the better interactions of the quality of education in India. The model reveals that the quality of education is based on the best faculty (TM), the excellent physical resources (ECSF), a wide range of disciplines (DA) which paved the diverse student body and to improve the employability of the graduates (placement as mediating factor) coming out of the higher educational institutions in India. The above model proves that the placement is the mediated factor for various dimensions of quality education. SQM-HEI model would help in identify three service areas to be focused in the higher educational institutions for improving the quality of . These three dimensions of quality correlated between the sub-dimension variables and it is very necessary for improving the quality of higher education in India. The educationist says that, education is a change of behavior of students. Hence, the higher educational institutions should come forward to adapt the sub-dimensions of quality variables to enhance the outcome of education.
Originality/value – The model described in this paper will assist academic institutions when mapping the level of service quality and thereby enhance the same.
Several Research Studies in the world have measured the Quality of Work of Employee’s in Industr... more Several Research Studies in the world have measured the Quality of Work of
Employee’s in Industries, Universities, Schools, Government and Non Government
Organizations. This research study highlights the quality of work life of college teachers
under various dimensions. New Challenges can be faced with employee’s commitment
and involvement in achieving organizational goals. This study helps the college teachers
to know the level of perception towards QWL and to enhance the same by the educational
administrators.. Quality of Work Life is the essential concept of favorable situations in a
working environment. The Quality of Work Life facilitates employee’s training
opportunities, job satisfaction and working conditions. A better Quality of Work Life
improves the growth of the employee’s along with the organization growth. The universe
of the study includes 12 colleges located within the Tiruchirappalli city limit and 1279
college teachers were working during May 2008 – February 2009. A sample of 239
respondents was collected from the universe. The collected data after being coded were
analyzed using Statistical Package for Social sciences Research (SPSS) and various
statistical tests were applied based on hypotheses and matching variables. There is a
significant association between quality of work life total and quality of life in teaching
environment total. It shows QWL of college teachers is in low level.
Key Words: Quality of Work Life, College Teachers, Perception.
Supply chain management (SCM) is becoming critical as firms recognize that competition is shiftin... more Supply chain management (SCM) is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. In the present competitive scenario, the fierce competition has driven most companies to seek for means of enhancing performance beyond their four wall boundaries. The firm’s ability in collaborating with its upstream and downstream partners determines its success in attaining better performance with supply chain collaboration; a firm is able to serve fragmented markets in
which end customers require more product varieties and availability with shorter product life cycle and, at the same time, lower supply chain costs. This paper introduces the framework of continuous supply chain collaboration (CSCC), which extends the traditional frame of reference
in strategic sourcing from a supplier centric to a supply-chain-scope as continuous improvement efforts to enhance the customer satisfaction. CSCC practices are rather
exceptional, yet CSCC is believed to be the single most comprehensive framework for attaining
operational excellence.
Supply chain management (SCM) is becoming critical as firms recognize that competition is shiftin... more Supply chain management (SCM) is becoming critical as firms recognize that competition is shifting from company versus company to supply chain versus supply chain. In the present competitive scenario, the fierce competition has driven most companies to seek for means of enhancing performance beyond their four wall boundaries. The firm’s ability in collaborating with its upstream and downstream partners determines its success in attaining better performance with supply chain collaboration; a firm is able to serve fragmented markets in
which end customers require more product varieties and availability with shorter product life cycle and, at the same time, lower supply chain costs. This paper introduces the framework of continuous supply chain collaboration (CSCC), which extends the traditional frame of reference
in strategic sourcing from a supplier centric to a supply-chain-scope as continuous improvement efforts to enhance the customer satisfaction. CSCC practices are rather
exceptional, yet CSCC is believed to be the single most comprehensive framework for attaining
operational excellence.
papers.ssrn.com
Page 1. Electronic copy available at: http://ssrn.com/abstract=1709817 Role of placement in deter... more Page 1. Electronic copy available at: http://ssrn.com/abstract=1709817 Role of placement in determination of service quality measurement of higher education in India N.Senthilkumar 1 & A.Arulraj 2 Keywords SQM-HEI, Service Quality, Higher Education, India Abstract ...