Md. Nur-E-Alam Siddique | ASA University Bangladesh (original) (raw)

Papers by Md. Nur-E-Alam Siddique

Asian Business Review, 2015

This study analyses the factors considered important by customer in selection a private commercia... more This study analyses the factors considered important by customer in selection a private commercial bank and nationalized commercial bank in Bangladesh. It is based on a survey of 600 customers of private commercial banks (PCBs) and nationalized commercial banks (NCBs) located in the city of Rajshahi in Bangladesh. This study relied on 30 selection factors extracted from relevant literature, personal experience, and interviews with the some bank officials and customers. The findings reveal that the most important factors influencing customers for selecting a private commercial bank are effective and efficient customer services, speed and quality services; image of the bank, online banking, and well management. On the other hand, the most important factors for choosing a nationalized commercial bank are low interest rate on loan, convenient branch location, safe investment (accountability of the govt.), variety of services offered and low eservice charges. Findings also suggest that there are some of significant statistical differences between responses of PCB and NCB customers related to factors considered important in selection a bank.

For many years transfer pricing has been considered as an adherence issue whereby MNCs are lawful... more For many years transfer pricing has been considered as an adherence issue whereby MNCs are lawfully required to arrange, document and file with tax revenue authorities. Moreover, most researchers have written on economics, accounting, taxation and finance aspect of transfer pricing. But, later, transfer pricing has been recognized as a strategic tool that can facilitate MNCs to achieve competitive advantage. Furthermore, there are few literatures on transfer pricing and strategy. The research question of the study was to find out how MNCs operating in Bangladesh are applying transfer pricing as a strategic tool. The study adopted descriptive research design which enabled to describe characteristics connected with the subject population. It was found out that transfer pricing was practiced to achieve internal objectives such as motivating subsidiary managers, monitoring performance of foreign subsidiaries and as a way of achieving goal synchronization between subsidiary managers and parent companies. External objectives incorporated practice of transfer pricing as a means of reducing taxes and duties as a tool of controlling foreign exchange risks, as a cash management means and as a way of evasion of foreign government interfering. It was discovered that in contrast to a purely accounting, economics and tax driven systems, transfer pricing is viewed as a tool for advancing MNCs strategies in Bangladesh. Findings pointed out that executives were not exclusively focused on compliance, accounting, economics and taxation issues as primary objectives of transfer pricing.

The purpose of this paper is to measure the level of satisfaction of the customers towards the se... more The purpose of this paper is to measure the level of satisfaction of the customers towards the services of customer care centers of Grameenphone in Bangladesh. The study surveyed 200 customers of Grameenphone in Bangladesh from Dhaka and Khulna city to determine the key influential factors that significantly influence on their level of satisfaction. These customers (125 customers from Dhaka and 75 customers from Khulna city) were surveyed through judgmental sampling method with structured questionnaire from October to December 2011. The questionnaire consisted of 16 questions. After collection of primary data, hypotheses were formulated and one sample T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based on the research findings and analysis.

This research aims to examine and analyze the effect of human resource management practices (i.e.... more This research aims to examine and analyze the effect of human resource management practices (i.e. leadership styles, employee commitment, work motivation, and work climate) on employee job satisfaction and employee performance. This study used primary data obtained through a survey to 221 employees as a sample. The result of Structural Equation Modelling (SEM) analysis shows that empirically the leadership style, employee commitment, work motivation, and work climate have positive and significant impact on job satisfaction. Leadership style, employee commitment, work motivation, and work climate, either directly or indirectly have a positive and significant effect on employee performance through job satisfaction as variable intervening. Job satisfaction has a direct positive and significant effect on employee performance. The direct effect of leadership styles, employee commitment, motivation and work climate on employee performance is positive, which means that when the exogenous v...

Asian Business Review, 2015

Engineering International, 2013

This paper provides a brief introduction to the major concepts and measures in Social Network Ana... more This paper provides a brief introduction to the major concepts and measures in Social Network Analysis and their application to business problems. By investigating into social networks, an attempt has been taken to analyze its impact on employee productivity and job satisfaction. The results of this study are derived from organizations of Pharmaceuticals, Banking, Real Estate, FMCGs and Telecommunication sectors in Bangladesh. This makes the conclusions more sectors oriented. The results of this study provide strong support to the existence of a positive relationship among social network, job satisfaction, and employee productivity and commitment. With 95% confidence level of interval, the correlation between Social Network and Job Satisfaction is highly significant, amounting to 0.224. Supporting the rest of our hypothesis, a calculated correlation of 0.326 with 90% confidence level of interval the correlation between social network and employee performance is significant as well.

American Journal of Trade and Policy, 2014

CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and... more CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and the interests of the company. So, this study is an examination of the competitive advantages of CSR practice. This study is based on two theories; stakeholder’s theory, which states that companies have essential groups that need to care of and the iron law of CSR, which states that companies that become failure to utilize their power responsibly will lose it in the long run. Reviewing prior studies it was found that a number of benefits proliferate to companies that practise CSR; numerous advantages were recognized. Among these others consist of: improved brand and reputation, decline in operation costs, attracting new customers, balances power with responsibility, discourages government regulation, improves a company’s image, promote profits, superior relations with the investment groups and easier access to capital, improved employee relations, efficiency and innovation and stronger r...

This study conducted in 2009 summarizes overall good corporate governance principles and recommen... more This study conducted in 2009 summarizes overall good corporate governance principles and recommendations for good practices to all organizations (Public, private or non-profit) in Bangladesh. These good practices are divided into two categories (i) structure of the board of directors and (ii) operation of the board of directors. The basic governance principles related to the effectiveness and accountability of board of directors. We argue that good corporate governance principles can make stronger intra-company control and reduce opportunistic behaviors and lower the asymmetry of information, so it will be a positive impact on an organization. Although the study is addressed primarily to Bangladesh based organizations, the general principles are applicable to foreign entities as well, although modifications must be made to description for legal and cultural differences.

The last decade has brought the first wave of the truly mobile generation which is built around m... more The last decade has brought the first wave of the truly mobile generation which is built around mobile phones, short messaging service (SMS), and portable electronic assistants. The mobile communications industry has been one of the most flourishing sectors within the ICT industry and, in general, within the economy. Grameenphone and Robi are the biggest mobile phone operators in our country and their contribution is very great to our economy. The prime
objective of the study is to compare the performance between Grameenphone and Robi in the telecommunications sector of Bangladesh. This study is based on the basis of both primary and secondary data. The primary data were collected from relative mobile phone companies’ customers from Khulna city. Total 200 customers (100 customers of Grameenphone and 100 customers of Robi) were surveyed through the judgmental sampling method with questionnaire from March to June 2011. The questionnaire consisted of 25 questions. After collection of primary data, hypotheses were formulated and paired samples T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based on the findings and analysis.

This study analyses the factors considered important by customer in selection a private commercia... more This study analyses the factors considered important by customer in selection a private commercial bank and nationalized commercial bank in Bangladesh. It is based on a survey of 600 customers of private commercial banks (PCBs) and nationalized commercial banks (NCBs) located in the city of Rajshahi in Bangladesh. This study relied on 30 selection factors extracted from relevant literature, personal experience, and interviews with the some bank officials and customers. The findings reveal that the most important factors influencing customers for selecting a private commercial bank are effective and efficient customer services, speed and quality services; image of the bank, online banking, and well management. On the other hand, the most important factors for choosing a nationalized commercial bank are low interest rate on loan, convenient branch location, safe investment (accountability of the govt.), variety of services offered and low service charges. Findings also suggest that there are some of significant statistical differences between responses of PCB and NCB customers related to factors considered important in selection a bank.

Internet banking (IB) is a distinctive banking improvement with the intention of potentially can ... more Internet banking (IB) is a distinctive banking improvement with the intention of potentially can convert the monetary services scenery in budding nations such as Bangladesh. Nevertheless, due to the connected near to the ground acceptance rate, its full potential in deepening and extending banking services is yet to be realised, as a decisive group of customers is yet to be accessed. As a result, a improved thoughtful of why some banking customers agree to IB and others do not, along side a recognition of the factors influencing this choice is expected to be of significant realistic as well as intellectual value. For this ground, the rationale of this learning was to explore the factors influencing the approval and practice patterns of IB among Bangladeshi customers. Using Rogers‟ IDT structure, data was composed by means of a self-completion questionnaire, in which some 249 banking clients participated. Findings propose perceptions of risk, lack of adequate support and training from banking institutions are some of the causes of non-usage. The implications of these conclusions are that banks possibly will centre extra concentration on cross-selling IB mutually with other financial commodities, as IB is hardly ever used in remoteness. Installing individual computers surrounded by branches in combination with campaigns and demonstrations might also get better rates of approval.

In present situation, companies can gain strong competitive advantage through applying effective ... more In present situation, companies can gain strong competitive advantage through applying effective and efficient human resource practices. If the human resources are managed properly, they can contribute to the success for the company. The effective management of human resource is possible through the implementation of sound HRM practices. . The main objective of this research is studying the impact of HRM practices on employee
performance in the context of cement industry in Bangladesh. For this purpose the researchers have tried to investigate impact of the various components of HRM practices on employee performance of a sample of 160
employees from seven cement companies listed in the Dhaka Stock Exchange. The data were analyzed by a regression analysis to determine the impact of HRM practices on employee performance. The result shows that
training & development and opportunity for career development have a significant positive impact on employee performances. On the other hand, Performance appraisal, Compensation & Benefits, and Leadership Practices have a positive impact on employee performance but the impact is not significant in the context of cement industry in Bangladesh. Moreover, work life balance has a negative impact on employee‘s performance. Furthermore, efficient management of human resources can increase the performance of the employees of the cement companies in Bangladesh.

The purpose of this paper is to measure the level of satisfaction of the customers towards the se... more The purpose of this paper is to measure the level of satisfaction of the customers towards the services of customer care centers of Grameenphone in Bangladesh. The study surveyed 200 customers of Grameenphone in Bangladesh from Dhaka and Khulna city to determine the key influential factors that significantly influence on their level of satisfaction. These customers (125 customers from Dhaka and 75 customers from Khulna city) were surveyed through judgmental sampling method with structured questionnaire from October to December 2011. The
questionnaire consisted of 16 questions. After collection of primary data, hypotheses were formulated and one sample T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based on the research findings and analysis.

Although the importance of service quality and service quality measurement have been recognized, ... more Although the importance of service quality and service quality measurement have been recognized, there are limited researches that have addressed the structure and antecedents of the concept for the hotel industry in Bangladesh. The clarification of the dimensions of service quality is inevitable for the managers in the hotel industry as these identify the bundles of service attributes consumers find important. Therefore, this study aims to measure the service quality from the customers’ perspective of five star hotels in Bangladesh based on the SERVQUAL model. Three five star hotels (Ruposhi Bangla Hotel, Pan Pacific Sonargaon Hotel, and Radison
Water Garden Hotel) out of four were selected for the purpose of the study. The study is based on the primary data collected from the respondents with the help of a self-administered questionnaire to measure the perception of service quality characteristics of the five star hotels. Data analysis has been done using SPSS software and a factor analysis has been conducted to measure the differences among the factors affecting service quality perceptions. To measure the service quality gap, five dimensions related to hotel industry
were identified. The analysis shows that the service quality of the five star hotels is highly dependent on the physical appearance, interior decoration, food quality, behavior of the employees, security system, and customized services given to individual customers.

CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and... more CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and the interests of the company. So, this study is an examination of the competitive advantages of CSR practice. This study is based on two theories; stakeholder‟s theory, which states that companies have essential groups that need to care of and the iron law of CSR, which states that companies that become failure to utilize their power responsibly will lose it in the long run. Reviewing prior studies it was found that a number of benefits proliferate to companies that practise CSR; numerous advantages were recognized. Among these others consist of: improved brand and reputation, decline in operation costs, attracting new customers, balances power with responsibility, discourages government regulation, improves a company‟s image, promote profits, superior relations with the investment groups and easier access to capital, improved employee relations, efficiency and innovation and stronger relations with society through stakeholder involvement. This paper concludes that there is a greater chance to be benefited initiating CSR actions. Thus, it suggests that companies should try to provide due attention to CSR and this practice needs to consider as a continuous process.

Asian Business Review, 2015

Engineering International, 2013

American Journal of Trade and Policy, 2014

This study analyses the factors considered important by customer in selection a private commercia... more This study analyses the factors considered important by customer in selection a private commercial bank and nationalized commercial bank in Bangladesh. It is based on a survey of 600 customers of private commercial banks (PCBs) and nationalized commercial banks (NCBs) located in the city of Rajshahi in Bangladesh. This study relied on 30 selection factors extracted from relevant literature, personal experience, and interviews with the some bank officials and customers. The findings reveal that the most important factors influencing customers for selecting a private commercial bank are effective and efficient customer services, speed and quality services; image of the bank, online banking, and well management. On the other hand, the most important factors for choosing a nationalized commercial bank are low interest rate on loan, convenient branch location, safe investment (accountability of the govt.), variety of services offered and low service charges. Findings also suggest that there are some of significant statistical differences between responses of PCB and NCB customers related to factors considered important in selection a bank.

The purpose of this paper is to measure the level of satisfaction of the customers towards the se... more The purpose of this paper is to measure the level of satisfaction of the customers towards the services of customer care centers of Grameenphone in Bangladesh. The study surveyed 200 customers of Grameenphone in Bangladesh from Dhaka and Khulna city to determine the key influential factors that significantly influence on their level of satisfaction. These customers (125 customers from Dhaka and 75 customers from Khulna city) were surveyed through judgmental sampling method with structured questionnaire from October to December 2011. The
questionnaire consisted of 16 questions. After collection of primary data, hypotheses were formulated and one sample T-test was used to test the hypotheses with 0.05 level of statistical significance. The statistical computer package SPSS version 16.0 was used to analyze the data. The recommendations were provided based on the research findings and analysis.

CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and... more CSR is the managerial compulsion to defend and enhance both the welfare of society as a whole and the interests of the company. So, this study is an examination of the competitive advantages of CSR practice. This study is based on two theories; stakeholder‟s theory, which states that companies have essential groups that need to care of and the iron law of CSR, which states that companies that become failure to utilize their power responsibly will lose it in the long run. Reviewing prior studies it was found that a number of benefits proliferate to companies that practise CSR; numerous advantages were recognized. Among these others consist of: improved brand and reputation, decline in operation costs, attracting new customers, balances power with responsibility, discourages government regulation, improves a company‟s image, promote profits, superior relations with the investment groups and easier access to capital, improved employee relations, efficiency and innovation and stronger relations with society through stakeholder involvement. This paper concludes that there is a greater chance to be benefited initiating CSR actions. Thus, it suggests that companies should try to provide due attention to CSR and this practice needs to consider as a continuous process.