Live Events Access Charter - Attitude is Everything (original) (raw)

Our Live Events Access Charter is an industry standard designed to help you to build disability equality into all aspects of your venue or event.

“Improving access is simply good customer service.”

The Boileroom, Guildford

We are currently reviewing our Live Events Access Charter and will not be accepting new members until the end of 2024. Venues and festivals, please register your interest using the form below to receive updates.

If you are not a venue or festival, then please contact us via our Contact Us page.

Register your interest in our Live Events Access Charter

In the meantime, find out more about:

• Resources
• Training
• Consultancy

Our charter members have worked hard to improve inclusive practice across their whole event, from marketing, operations and production. They have completed Disability Equality Training and have shown a commitments to accessibility. They have frequent Mystery Shoppers and are consistently learning. Check out who has been awarded each level:

• Charter Members

“Working with Attitude is Everything over the last few years has been a really great process. The Live Events Access Charter helps venues break down barriers to accessibility bit by bit. Exchange is a small venue, in an old building, with limited cash flow, so it can feel a bit daunting to know where to start with accessibility. Many grass-roots venues face similar challenges, but Attitude is Everything provides practical ways to problem solve and engage all users; from staff to sound technicians, customers to promoters.”

Iwan Best, Director, Bristol Exchange

“Myself and Emily are so thrilled that Glastonbury has been given this award. It is so important that our festival can give access to people that would otherwise find it difficult. Having worked with Attitude is Everything since 2005 the festival has made some significant changes to get us to where we are now. We thank Attitude for the advice and assistance they have given the festival over the years and we look forward to continuing our work with them.”

Michael Eavis, Glastonbury Festival

History of the Live Events Access Charter

Until its name change in 2022, our Charter was known as Attitude is Everything’s Charter of Best Practice.

• The Attitude is Everything Charter of Best Practice and pilot programme was launched at Camden Dingwalls, London in September 2000.
• The early years saw us sign up venues and events of every scale across the UK, including Band on the Wall, Sage Gateshead and Reading Festival.
• 2012 saw us split the Charter into two frameworks – one for venues and one for festivals.
• In 2013, The O2 was the first arena in the UK to be awarded Gold.
• In 2014, Glastonbury was the first camping festival to gain the Gold Award, whilst 300-capacity venue The Boileroom in Guildford became our 100th Charter sign-up.
• 2015 saw Band on the Wall become the first small venue in the UK to be awarded Gold. That year also saw the first Pride event join the Charter – Pride Cymru.
• In 2016, Union Chapel and the church of St John at Hackney became the first church-based live music venues to join the Charter.
• In 2017, we launched a version of the Charter specifically for Grassroots music venues in consultation with Music Venue Trust, with Tunbridge Wells Forum being the first to be awarded. This year also saw the Live Events Access Charter being endorsed by UK Music’s ‘Live Music Group’ and the UK Government as the ‘Best Practice Access Standards in Live Music.’
• Despite the impact of the pandemic in 2020 and 2021, sign-ups in the period continued, including Alexandra Palace, and Green Door Store.
• In 2022, we released the latest version of the Charter, now called the Live Events Access Charter.
• Over 210 venues and events have gained awards to date.
• In 2023 we signed off Southbank Centre as our first Platinum Venue, and Greenwich+Docklands International Festival as our first Platinum Festival
• In 2024 we are working on updating our Live Events Access Charter – watch this space!