Coates Group | LinkedIn (original) (raw)

Technology, Information and Internet

Sydney, New South Wales 33,816 followers

Creating Connections, Empowering Partnerships, Always Evolving.

Discover all 371 employees

About us

Coates Group is a growing global technology and digital merchandising solutions provider. For over 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. Our focus is to create dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions. For example, if you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world over the last few years, chances are you’ve interacted with our digital solutions. We work in over 50 global markets and have 9 offices worldwide, with our headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose of – Creating Connections, Empowering Partnerships and Always Evolving. We are a 3x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history. We're always researching new policies that our people care about and have now implemented a refreshed annual bonus program, a paid parental leave policy, flexible work options, opportunities for growth, learning and development, and a well-being program called Thrive which equips our Crew with wellness tools and dedicated time to prioritise their health with a Global Wellness Day off to enjoy and recharge, plus a Give Back Day for the opportunity to volunteer and make an impact on the community. Join our Crew and be part of a global team of talented, ambitious, creative people. We are one Crew with diverse perspectives that make us stronger. Together, we unlock the power of our differences and revolutionise the way the world’s leading brands leverage technology to drive the best customer experiences.

Industry

Technology, Information and Internet

Company size

201-500 employees

Headquarters

Sydney, New South Wales

Type

Privately Held

Founded

1963

Specialties

Drive Thru Solutions, In Restaurant Digital Solutions, Digital Menu Boards , Self-Service Kiosks, Software , and Traditional Signage

Locations

Primary
36 Doody St
Sydney, New South Wales 2015, AU
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112 N May St
Chicago, Illinois 60607, US
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No.63 Xizeng Road
E8-101-102
Guangzhou, Liwan District 510160, CN
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Doric Minami Aoyama, Minato-ku, Minami Aoyama 2-27-14
Tokyo, 107-0062, JP
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885 Don Mills Rd
Suite 205
Toronto, Ontario M3C 1V9, CA
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Naroli Rd, Silvassa, Dadra Nagar Haveli
Mumbai, 396230, IN
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Dubai Internet City, Building 3
Office 211
Dubai, AE
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90-92 Route de la Reine – 92100 Boulogne Billancourt
Paris, FR
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Grote Bickersstraat, 74-78, 1013 KS
Amsterdam, NL
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Employees at Coates Group

Updates

During our End-Of-Year Presentation, we announced our two Fire It Up Award recipients. The Fire It Up Award was created to acknowledge those who go above and beyond in embodying the Coates values. We are thrilled to recognize Ebony O'Brien for our Leadership Award! Ebony demonstrates extraordinary leadership across her team, consistently delivering stellar results for the business while creating a positive and uplifting environment. As ANZ Market Director, Ebony brings a strategic, detail-oriented approach to the ANZ performance while always ensuring she's maintaining a people-first mentality. Ebony's leadership has been instrumental in both her team's cohesion and business's success. Congratulations Ebony on this well-deserved recognition!
During our End-Of-Year Presentation, we announced our two Fire It Up Award recipients. The Fire It Up Award was created to acknowledge those who go above and beyond in embodying the Coates values. We are thrilled to recognize Eric Breese for our Crew Award! Eric goes above and beyond to make an extraordinary impact on the business, driving a significant transformation in how we structure, organize, and proactively manage client-facing programs. His work redefines efficiency and alignment, enabling better cross-functional collaboration and improved delivery across our most complex programs. Congratulations Eric on this well-deserved recognition!
Throughout the month of December, our Crew got together to celebrate the holiday season and year-end around the globe. From river cruises in Chicago to friendly Olympic game competitions in Paris, we got to share good food in good company and take some time to enjoy and reflect on our 2024 accomplishments!
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Coates is heading to NRF's Big Show in January! Our Crew is excited to engage with partners and collaborators, meet new faces and hear from some of retail's leading voices. Headed to NYC and interested in connecting? Drop us a message, Henry Mowat, Jeff Miller, Keith Carpio
As 2024 comes to a close and we reflect on the year, we want to say a sincere thank you to both our partners and our Crew. We are so proud of all the passion, resilience and collaboration that went into creating a year of collective growth and success. We’re wishing you a happy and healthy holiday season and all the best for the New Year. Here's to reaching new milestones in 2025!
✨Join our Crew as a Chicago-based Senior Product Manager!✨ Our Senior Product Manager will drive the future of our digital signage hardware product portfolio by setting a vision that aligns with our strategic goals for the Connected Restaurant Experience of the Future and leading the lifecycle management of our digital signage hardware. Key responsibilities include: ✨ Establishing and communicating the long-term vision for all digital signage hardware products, aligning with the company's strategic goals. ✨ Maintaining deep expertise in customer activities within the hardware and display space technology to drive product relevance and innovation. ✨ Overseeing the entire product lifecycle, driving continuous improvements based on performance data and feedback. ✨ Managing the hardware product fleet, focusing on series market performance and alignment with commercial outcomes. ✨ Working with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility ✨ Combining technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products. ✨ Engaging in market research and voice of the customer (VOC) initiatives to inform big-picture decisions. ✨ Ensuring hardware products align with the overarching vision of how they fit into the restaurant industry's future. ✨ Balancing immediate needs with future product developments, suggesting innovative solutions that drive long-term success. If you're an innovator with a strategic mindset, click the link below to learn more about Coates and the role charter for more details on applying
The 2024 QSR Drive-Thru Report revealed that "service time was 27 seconds faster on average for customers that did not have to repeat their order." A lot can happen in a half a minute when it comes to the customer’s drive-thru experience. In an ever-evolving, technology-centric world, QSR customers value speed and efficiency, and expect accuracy. Coates’ digital drive-thru solutions enable seamless customer experiences. Our Outdoor Digital Menu Board and Order Confirmation Unit are designed with the flexibility to incorporate a range of interactive technologies to better communicate with customers and elevate order visibility, ensuring order accuracy and decreasing total time spent in the drive-thru. Want to find out more? Visit our website: https://coatesgroup.com/
🌟 Join our Crew as a Technical Business Analyst!🌟 Are you interested in playing an integral role in understanding and conveying customer needs to our Engineering team? We're looking for a Sydney-based Technical Business Analyst who can liaise with a variety of stakeholders in translating actionable business requirements into functional and technical specifications including process mapping of functional flows. Key responsibilities include: 🌟 Collaborating with customers, product managers and business stakeholders to gather, analyze, and document technical and functional business requirements that meet business outcomes 🌟Conducting workshops and interviews to elicit, validate, and document clear business requirements 🌟 Mapping client requirements into product epics/features 🌟 Decomposing product epics/features into user stories/tickets with detailed functional and technical requirements, and clear acceptance criteria 🌟 Developing strong working relationships with internal stakeholders and external clients to define and confirm business requirements 🌟 Providing content for the Product Manager to include in external-facing product documentation describing features, business rules, and use cases 🌟 Creating necessary artefacts, including capability gap analysis and process flow diagrams 🌟 Supporting the maintenance and update of user guides based on functional changes as projects are delivered 🌟 Supporting the creation of UAT test cases with the consideration of client acceptance scenarios and conduct internal UAT of delivered features 🌟 Facilitating the creation of traceability matrices from detailed requirements to test cases 🌟 Identifying opportunities to improve internal processes and practices and propose practical solutions to be implemented 🌟 Conducting research and develop a thorough understanding of customer needs and new technologies in collaboration with Product Managers to ensure alignment with Product vision 🌟 Collaborating across teams to manage functional dependencies and ensure these are considered as part of sprint planning and during sprints If you're a detail-oriented individual with experience in Digital Software, we'd love to hear from you! Click here: https://bit.ly/3CKv8zI to learn more about the role and apply today!
Last weekend, Ronald McDonald House Charities held their 50th Anniversary Gala in Chicago, and we were honored to be a part of the evening that celebrated 50 years of Ronald McDonald House Charities and raised over $2 million to support their great work. The night was filled with inspiring stories of hope and healing, and even included an incredible performance by the one and only @JohnLegend! 💫 Over the past 50 years, RMHC has cared for tens of millions of families across 62 countries and regions, and Coates is proud to sponsor and support their global mission to remove barriers, strengthen families and promote healing! #RMHC50 #CoatesCrew
As part of our THRIVE wellness program, we are excited to launch, Perkbox! 💫 Perkbox is a global wellness platform which offers a wide variety of wellbeing programs and benefits to our team through fitness resources and instructed classes, guided meditations, stress management tools, and discounts for everyday expenses like groceries, experiences, and retail goods. At Coates, we believe that wellness is about more than just staying healthy—it’s about creating a holistic balance both personally and professionally, and ultimately being kind to you. Perkbox is a platform that will help support the overall physical, mental, and financial wellbeing of our Crew, and we can't wait to see it in action! 💪🏼

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Coates Group | LinkedIn (original) (raw)

Technology, Information and Internet

Sydney, New South Wales 33,816 followers

Creating Connections, Empowering Partnerships, Always Evolving.

About us

Locations

Employees at Coates Group

Updates

Join now to see what you are missing

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