Shipping, Returns & Refunds (original) (raw)

Shipping Options (US Orders)

We currently offer 3 shipping options for domestic shipping at a fixed price;

• Standard - 3 to 10 day with tracking
• Expedited - 2 to 5 day with tracking
• Free standard 3 to 10 day shipping on orders over $75, before taxes & duties*

*Expedited 2-5 day shipping available on orders over $75 at customer's expense.

All orders placed before 5pm EST will be shipped next working day Monday to Thursday.

For orders placed on Friday, Saturday and Sunday will be shipped Monday.

Shipping Options (International Orders)

We offer shipping to selected international countries outside the United States.

Shipping rate is calculate at checkout based on weight and shipping location.

• Customers are solely responsible for all duties, import taxes and brokerage fees.
• Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
• If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door).

I haven’t received my tracking information.

It can take 1-2 business days for tracking numbers to activate. If after 3 days the link has not updated, contact hello@awoopets.com with your order confirmation number.

I’d like to change my item or change shipping address.

Send us a message via the chat box as soon as possible that you would like to make a change. Orders are shipped the next working day from Monday to Thursday, we are able to make changes to your order up until 11am the day after your order is placed.

If you are swapping for an item that is more than your original order, we will send you a payment request for the price difference. Once it is paid, your order will be shipped.

What forms of payment do you accept?

We accept payment from Visa, Mastercard, Discover and American Express. We also accept payment via Paypal, Apple Pay and Google Pay.

When your credit card is charged, it usually takes 1-2 days for the payment to show in your transactions.

What is not covered under return policy?

- Regular wear and tear after 30 days

- Chewed items

- Misuse

- Tarnishing of brass hardware

- Stains after use

- Used dog toys

Email hello@awoopets.com with any problems relating to your items and include images or videos showing the issue. We will reply within 24 hours.

Countries we are currently unable to ship to;

(Click here to expand list)

- American Samoa

- Angola

- Argentina

- Botswana

- Brunei

- British Indian Ocean Terr.

- Central African Republic

- Chad

- Christmas Islands

- Cocos (Keeling) Islds

- Congo – Kinshasa

- Cook Islds

- Cuba

- Curaçao

- East Timor

- Eritrea

- Falkland Islands

- French Guiana

- French Polynesia

- French Southern Territories

- Guadeloupe

- Guinea

- Heard Island and McDonald Islands

- Iran

- Lesotho

- Martinique

- Mauritius

- Mayotte

- Mongolia

- Nauru

- Niue

- Norfolk Isds

- North Korea

- Panama

- Palestinian Territories

- Pitcairn Islands

- Reunion (Bourbon)

- Seychelles

- Sint Maarten

- Solomon Isds

- Somalia

- South Georgia and the South Sandwich Islands

- South Sudan

- St. Helena

- St. Pierre & Miquelon

- Swaziland

- Syria

- Tajikistan

- Timor-Leste

- Tokelau

- Turkmenistan

- Tuvalu

- Vatican City

- Western Sahara

- Western Samoa

- Yemen