MEHMET GÜLŞEN | Celal Bayar University (original) (raw)

Papers by MEHMET GÜLŞEN

Enflasyon ve Güncel Ekonomik Araştırmalar, 2022

International nursing review en español: revista oficial del Consejo Internacional de Enfermeras, 2020

Objetivo: Investigar la relación entre estrategias de trabajo emocional y satisfacción laboral en... more Objetivo: Investigar la relación entre estrategias de trabajo emocional y satisfacción laboral entre enfermeras en Turquía.

Antecedentes: La enfermería es una de las profesiones en las que se utiliza mucho el trabajo emocional. La relación entre las estrategias de trabajo emocional y satisfacción laboral tiene muchas consecuencias diferentes en enfermería.

Introducción: Aunque los estudios se han centrado en la relación entre trabajo emocional y satisfacción laboral entre enfermeras en el extranjero, no se han encontrado estudios sobre el tema en Turquía.

Métodos: Se empleó un diseño descriptivo transversal. El estudio se realizó con 281 enfermeras que trabajaban en un hospital universitario y tres hospitales públicos en Manisa, Turquía. Los datos de la investigación se recopilaron mediante el Formulario de Información Personal, la Escala de Trabajo Emocional y el Cuestionario de Satisfacción de Minnesota. Se utilizaron estadísticas descriptivas y análisis de correlación de Pearson en la evaluación de datos.

Resultados: Los análisis mostraron que el tipo de estrategia de trabajo emocional exhibido con mayor frecuencia por las enfermeras fue la actuación superficial. En la actuación superficial, los comportamientos no reflejan los verdaderos sentimientos de los empleados. La satisfacción laboral de las enfermeras fue superior al nivel medio. Se encontró una correlación negativa entre la actuación profunda y la satisfacción laboral. En la actuación profunda, los empleados intentan sentir las emociones apropiadas para el comportamiento que se espera de ellos. Discusión: El trabajo emocional de las enfermeras puede causar algunas consecuencias indeseables.

Conclusión: Las estrategias de trabajo emocional de las enfermeras están relacionadas con sus niveles de satisfacción laboral.

Implicaciones para la política de enfermería: Los directivos deberían conocer el trabajo emocional de las enfermeras y sus posibles consecuencias negativas. Las estrategias de gestión que apuntan a las consecuencias negativas del trabajo emocional son importantes no solo para el bienestar de las enfermeras sino también para la calidad de la atención al paciente.

Journal of Midwifery and Reproductive Health, 2020

Background & aim: Ministry of Health in Turkey has launched a mother-friendly hospital (MFH) init... more Background & aim: Ministry of Health in Turkey has launched a mother-friendly hospital (MFH) initiative to reduce cesarean section rate, support evidence-based practices, and improve mother-baby friendly maternity care. This study aimed to investigate the views of the obstetricians and midwives using the MFH initiative and measure their job satisfaction levels.
Methods: A cross-sectional descriptive design was employed. The data were collected through a questionnaire distributed among 16 obstetricians and 61 midwives working in delivery rooms at four hospitals using the MFH initiative in Turkey. This questionnaire consisted of eight items to elicit participants’ characteristics, and another eight items were used to investigate participants’ views regarding the MFH setting. The participants' suggestions to MFH initiative, job satisfaction levels and the intention to leave were also measured.
Results: The majority of the participants reported that the MFH initiative increase the quality of the maternal services (90.9%) and contributed to their profession (90.9%). Moreover, they stated that their colleagues (84.4%) and pregnant women (94.8%) are satisfied with the MFH. Also, 54.5% of them reported concerns about the MFH initiatives. The mean job satisfaction score was 7.92 (SE=0.26). Significant differences were noted among the participants' job satisfaction in terms of their workload perception, intention to leave, and the workplace (P<0.05).
Conclusion: The participants had positive attitudes towards the MFH initiatives and higher levels of job satisfaction. The results suggest that the MFH initiatives are successfully implemented and contributed to maternal services.

Uluslararası Hakemli Hemşirelik Araştırmaları Dergisi, 2018

Amaç: Bu derlemede, günümüzde örgütler için önemli olan duygusal emek kavramının hemşirelik alanı... more Amaç: Bu derlemede, günümüzde örgütler için önemli olan duygusal emek kavramının hemşirelik alanındaki önemine dikkat çekmek amaçlanmıştır. Yöntem: Makale yazımında yararlanılan kaynaklara Google Akademik, YÖK Tez, Medline, ScienceDirect veri tabanlarına Türkçe olarak “hemşirelik”, “duygusal emek”, “duygusal emek davranışları” anahtar kelimeleri, İngilizce olarak “nursing”, “emotional labour”, “emotional labour strategies” anahtar kelimeleri girilerek ulaşıldı. Bulgular: Duygusal emek, çalışma yaşamında duyguların düzenlenmesi sürecinde harcanan emektir. Duygusal emeğin amacı müşteride duygu değişikliği yaratmaktır. Çalışanın işi gereği harcamış olduğu fiziksel ve zihinsel emeğin yanında ayrı bir emek türü olarak kabul edilmektedir. Hemşirelik duygusal emeğin yoğun yaşandığı meslekler arasında gösterilmektedir. Duyguların düzenlenmesinde çerçeveyi örgütlerin belirlemiş olduğu duygusal davranış kuralları oluşturmaktadır. Bu duygu değişikliği işin gereğine göre müşteriyi iyi hissettirmek ya da kötü hissettirmek yönünde olabilir. Üç farklı duygusal emek davranışı vardır. Yüzeysel davranışta çalışan gerçekte var olan duygularını gizler ve sadece davranışlarını değiştirir. Derinlemesine davranışta ise çalışan gerçekte var olan hisleri ile davranışlarını birbiriyle örtüşecek şekle sokmaya çalışır. Böylelikle yaşanan duygular ile sergilenen davranış arasındaki fark azalır. Kimi zaman ise çalışan tarafından sergilenmesi beklenen duygu ve davranış hali hazırda hissediliyor ya da zamanla bir alışkanlık haline gelmiş olabilir. Bireylerin içlerinden geldikleri biçimde karşısındakilere duygularını ve davranışlarını yansıttığı bu davranış türü samimi davranış olarak isimlendirilir. Duygusal emeğin sonuçlarına bakıldığında (iş doyumu, tükenmişlik, işten ayrılma niyeti vb.) örgütler ve çalışanlar açısından olumsuz sonuçları olduğu gibi olumlu sonuçlarının da olduğu ortaya konmuştur. Sonuç: Çalışma yaşamında meta haline gelen duygusal emek, hemşireliğin göz ardı edilmemesi gereken bir bileşenidir ve sağlık kuruluşları tarafından yönetsel süreçlerde mutlaka dikkate alınmalıdır.

Aim: This review aims at drawing attention to the importance of emotional labour in nursing. Method: The access to the resources has been provided by searching for "nursing", "emotional labour” and “emotional labour strategies” keywords in both Turkish and English languages in Google Academic, YÖK Thesis, Medline and ScienceDirect databases. Results: Emotional labour is defined as the management of the feelings in workplace. Emotional labour aims to change the customer's feelings and is accepted as a kind of labour, like physical and mental labour. Nursing is considered as one of the professions that include substantial amount of emotional labour. In the regulation of emotions, the framework is formed by the emotional display rules determined by the organizations. The change in emotional labour may either be towards making customers feel good or making them feel bad. There are three types of emotional regulation strategies pursued by employees. In surface acting, an employee focuses only on modifying the outward expressions and deceiving others about how s/he really feels. In contrast, deep acting involves attempting to regulate their inner feelings in order to feel the desired emotions. Sometimes an employee does not try to seem happy or sad but rather expresses emotions spontaneously. This is called genuine emotion. Upon reviewing the consequences of emotional labour (job satisfaction, burnout, intention to leave etc.), it has been suggested that it has both negative and positive effects on organizations and employees. Conclusion: As a result, emotional labour is a component of nursing which must not be ignored and has to be taken into account by health institutions in the managerial processes.

Journal of Traditional Medical Complementary Therapies, 2021

Objective: This study aimed to determine the quality of life for homoeopathy users and their opin... more Objective: This study aimed to determine the quality of life for homoeopathy users and their opinions about homoeopathy. Material and Methods: This descriptive cross-sectional study sample consisted of 180 participants who received homeopathy counselling and members of a homeopathy association in Izmir, Turkey. Research data was collected by using Demographic Information Form and WHOQOL-BREF in February and May 2020. In addition to descriptive statistics, Pearson correlation coefficient, Student’s t-test, Mann Witney U test, one-way variance analysis, Yates’ corrected chi-square test and Kruskal Wallis H test were used in the analysis of the data. Results: The average age of the participants was 45.62±10.20, 51.7% were 45 years old and over, 87.2% were women, 56.7% were married, 93.9% had bachelor's degree, 70.6% were using homoeopathy in both acute and chronic conditions, and 74.4% stated that they did not use any medicine except homoeopathy. The average satisfaction score was found as 9.14±1.52. Participants’ quality of life subscale mean scores; the physical domain was 16.17±2.24, the psychological domain was 15.34±2.16, the social domain was 14.62±2.59 and the environmental domain was 15.00±2.02. The mean scores of those with homeopathy satisfaction level above five were higher and the differences in psychological and social domain scores were significant. (p<0.010). Those who do not use drugs except homoeopathy had higher physical and social domain scores (p<0,010). Conclusion: It was seen that the vast majority of the homeopathy users were female and graduated from a university, were highly satisfied with homeopathy and had positive attitudes towards the homeopathy.

Keywords: Alternative therapies, homeopathy, quality of life

Books by MEHMET GÜLŞEN

Enflasyon ve Güncel Ekonomik Araştırmalar, 2022

International nursing review en español: revista oficial del Consejo Internacional de Enfermeras, 2020

Objetivo: Investigar la relación entre estrategias de trabajo emocional y satisfacción laboral en... more Objetivo: Investigar la relación entre estrategias de trabajo emocional y satisfacción laboral entre enfermeras en Turquía.

Antecedentes: La enfermería es una de las profesiones en las que se utiliza mucho el trabajo emocional. La relación entre las estrategias de trabajo emocional y satisfacción laboral tiene muchas consecuencias diferentes en enfermería.

Introducción: Aunque los estudios se han centrado en la relación entre trabajo emocional y satisfacción laboral entre enfermeras en el extranjero, no se han encontrado estudios sobre el tema en Turquía.

Métodos: Se empleó un diseño descriptivo transversal. El estudio se realizó con 281 enfermeras que trabajaban en un hospital universitario y tres hospitales públicos en Manisa, Turquía. Los datos de la investigación se recopilaron mediante el Formulario de Información Personal, la Escala de Trabajo Emocional y el Cuestionario de Satisfacción de Minnesota. Se utilizaron estadísticas descriptivas y análisis de correlación de Pearson en la evaluación de datos.

Resultados: Los análisis mostraron que el tipo de estrategia de trabajo emocional exhibido con mayor frecuencia por las enfermeras fue la actuación superficial. En la actuación superficial, los comportamientos no reflejan los verdaderos sentimientos de los empleados. La satisfacción laboral de las enfermeras fue superior al nivel medio. Se encontró una correlación negativa entre la actuación profunda y la satisfacción laboral. En la actuación profunda, los empleados intentan sentir las emociones apropiadas para el comportamiento que se espera de ellos. Discusión: El trabajo emocional de las enfermeras puede causar algunas consecuencias indeseables.

Conclusión: Las estrategias de trabajo emocional de las enfermeras están relacionadas con sus niveles de satisfacción laboral.

Implicaciones para la política de enfermería: Los directivos deberían conocer el trabajo emocional de las enfermeras y sus posibles consecuencias negativas. Las estrategias de gestión que apuntan a las consecuencias negativas del trabajo emocional son importantes no solo para el bienestar de las enfermeras sino también para la calidad de la atención al paciente.

Journal of Midwifery and Reproductive Health, 2020

Background & aim: Ministry of Health in Turkey has launched a mother-friendly hospital (MFH) init... more Background & aim: Ministry of Health in Turkey has launched a mother-friendly hospital (MFH) initiative to reduce cesarean section rate, support evidence-based practices, and improve mother-baby friendly maternity care. This study aimed to investigate the views of the obstetricians and midwives using the MFH initiative and measure their job satisfaction levels.
Methods: A cross-sectional descriptive design was employed. The data were collected through a questionnaire distributed among 16 obstetricians and 61 midwives working in delivery rooms at four hospitals using the MFH initiative in Turkey. This questionnaire consisted of eight items to elicit participants’ characteristics, and another eight items were used to investigate participants’ views regarding the MFH setting. The participants' suggestions to MFH initiative, job satisfaction levels and the intention to leave were also measured.
Results: The majority of the participants reported that the MFH initiative increase the quality of the maternal services (90.9%) and contributed to their profession (90.9%). Moreover, they stated that their colleagues (84.4%) and pregnant women (94.8%) are satisfied with the MFH. Also, 54.5% of them reported concerns about the MFH initiatives. The mean job satisfaction score was 7.92 (SE=0.26). Significant differences were noted among the participants' job satisfaction in terms of their workload perception, intention to leave, and the workplace (P<0.05).
Conclusion: The participants had positive attitudes towards the MFH initiatives and higher levels of job satisfaction. The results suggest that the MFH initiatives are successfully implemented and contributed to maternal services.

Uluslararası Hakemli Hemşirelik Araştırmaları Dergisi, 2018

Amaç: Bu derlemede, günümüzde örgütler için önemli olan duygusal emek kavramının hemşirelik alanı... more Amaç: Bu derlemede, günümüzde örgütler için önemli olan duygusal emek kavramının hemşirelik alanındaki önemine dikkat çekmek amaçlanmıştır. Yöntem: Makale yazımında yararlanılan kaynaklara Google Akademik, YÖK Tez, Medline, ScienceDirect veri tabanlarına Türkçe olarak “hemşirelik”, “duygusal emek”, “duygusal emek davranışları” anahtar kelimeleri, İngilizce olarak “nursing”, “emotional labour”, “emotional labour strategies” anahtar kelimeleri girilerek ulaşıldı. Bulgular: Duygusal emek, çalışma yaşamında duyguların düzenlenmesi sürecinde harcanan emektir. Duygusal emeğin amacı müşteride duygu değişikliği yaratmaktır. Çalışanın işi gereği harcamış olduğu fiziksel ve zihinsel emeğin yanında ayrı bir emek türü olarak kabul edilmektedir. Hemşirelik duygusal emeğin yoğun yaşandığı meslekler arasında gösterilmektedir. Duyguların düzenlenmesinde çerçeveyi örgütlerin belirlemiş olduğu duygusal davranış kuralları oluşturmaktadır. Bu duygu değişikliği işin gereğine göre müşteriyi iyi hissettirmek ya da kötü hissettirmek yönünde olabilir. Üç farklı duygusal emek davranışı vardır. Yüzeysel davranışta çalışan gerçekte var olan duygularını gizler ve sadece davranışlarını değiştirir. Derinlemesine davranışta ise çalışan gerçekte var olan hisleri ile davranışlarını birbiriyle örtüşecek şekle sokmaya çalışır. Böylelikle yaşanan duygular ile sergilenen davranış arasındaki fark azalır. Kimi zaman ise çalışan tarafından sergilenmesi beklenen duygu ve davranış hali hazırda hissediliyor ya da zamanla bir alışkanlık haline gelmiş olabilir. Bireylerin içlerinden geldikleri biçimde karşısındakilere duygularını ve davranışlarını yansıttığı bu davranış türü samimi davranış olarak isimlendirilir. Duygusal emeğin sonuçlarına bakıldığında (iş doyumu, tükenmişlik, işten ayrılma niyeti vb.) örgütler ve çalışanlar açısından olumsuz sonuçları olduğu gibi olumlu sonuçlarının da olduğu ortaya konmuştur. Sonuç: Çalışma yaşamında meta haline gelen duygusal emek, hemşireliğin göz ardı edilmemesi gereken bir bileşenidir ve sağlık kuruluşları tarafından yönetsel süreçlerde mutlaka dikkate alınmalıdır.

Aim: This review aims at drawing attention to the importance of emotional labour in nursing. Method: The access to the resources has been provided by searching for "nursing", "emotional labour” and “emotional labour strategies” keywords in both Turkish and English languages in Google Academic, YÖK Thesis, Medline and ScienceDirect databases. Results: Emotional labour is defined as the management of the feelings in workplace. Emotional labour aims to change the customer's feelings and is accepted as a kind of labour, like physical and mental labour. Nursing is considered as one of the professions that include substantial amount of emotional labour. In the regulation of emotions, the framework is formed by the emotional display rules determined by the organizations. The change in emotional labour may either be towards making customers feel good or making them feel bad. There are three types of emotional regulation strategies pursued by employees. In surface acting, an employee focuses only on modifying the outward expressions and deceiving others about how s/he really feels. In contrast, deep acting involves attempting to regulate their inner feelings in order to feel the desired emotions. Sometimes an employee does not try to seem happy or sad but rather expresses emotions spontaneously. This is called genuine emotion. Upon reviewing the consequences of emotional labour (job satisfaction, burnout, intention to leave etc.), it has been suggested that it has both negative and positive effects on organizations and employees. Conclusion: As a result, emotional labour is a component of nursing which must not be ignored and has to be taken into account by health institutions in the managerial processes.

Journal of Traditional Medical Complementary Therapies, 2021

Objective: This study aimed to determine the quality of life for homoeopathy users and their opin... more Objective: This study aimed to determine the quality of life for homoeopathy users and their opinions about homoeopathy. Material and Methods: This descriptive cross-sectional study sample consisted of 180 participants who received homeopathy counselling and members of a homeopathy association in Izmir, Turkey. Research data was collected by using Demographic Information Form and WHOQOL-BREF in February and May 2020. In addition to descriptive statistics, Pearson correlation coefficient, Student’s t-test, Mann Witney U test, one-way variance analysis, Yates’ corrected chi-square test and Kruskal Wallis H test were used in the analysis of the data. Results: The average age of the participants was 45.62±10.20, 51.7% were 45 years old and over, 87.2% were women, 56.7% were married, 93.9% had bachelor's degree, 70.6% were using homoeopathy in both acute and chronic conditions, and 74.4% stated that they did not use any medicine except homoeopathy. The average satisfaction score was found as 9.14±1.52. Participants’ quality of life subscale mean scores; the physical domain was 16.17±2.24, the psychological domain was 15.34±2.16, the social domain was 14.62±2.59 and the environmental domain was 15.00±2.02. The mean scores of those with homeopathy satisfaction level above five were higher and the differences in psychological and social domain scores were significant. (p<0.010). Those who do not use drugs except homoeopathy had higher physical and social domain scores (p<0,010). Conclusion: It was seen that the vast majority of the homeopathy users were female and graduated from a university, were highly satisfied with homeopathy and had positive attitudes towards the homeopathy.

Keywords: Alternative therapies, homeopathy, quality of life