Xianghui (Richard) Peng | Penn State Erie, The Behrend College (original) (raw)

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Papers by Xianghui (Richard) Peng

Research paper thumbnail of Relationship between quality management and organizational performance in the healthcare industry

International journal of production research, Apr 23, 2024

Research paper thumbnail of Achieving sustainable excellence: A theoretical comparison of established quality awards

˜The œQuality management journal, Mar 15, 2024

Research paper thumbnail of A meta-analysis of technology acceptance in healthcare from the consumer’s perspective

Health marketing quarterly, Feb 29, 2024

Research paper thumbnail of Remanufacturing Technology Portfolio Decisions under a Discrete Choice Model

Research paper thumbnail of The evolution of supply chain management as measured with the Baldrige excellence framework

Quality Management Journal

Research paper thumbnail of Consumer Behavioral Intention of Adopting Emerging Healthcare Technology

Research paper thumbnail of Intelligent disassembly of electric-vehicle batteries: a forward-looking overview

Resources, Conservation and Recycling, 2022

Research paper thumbnail of The importance of information technology to organizational results within the Baldrige award

Research paper thumbnail of Quality Management Theory Development and Investigation of the Constructs within an Organizational Framework

Supply chain management (SCM) and quality management (QM) share some common literature and have o... more Supply chain management (SCM) and quality management (QM) share some common literature and have overlapping domains that reinforce each other in the supplier and customer relationship management areas. Despite the recognized importance of supplier and customer relationships toward achieving quality goals, limited prior research examines whether SCM represents a distinct construct within the prominent existing quality focused organizational frameworks such as the Malcolm Baldrige National Quality Award (MBNQA). As a result of the absence of the SCM construct in the frameworks, the problem facing researchers is understanding the role of SCM in the implementation of QM practices within an organization. Such an understanding is key to QM theory development for the 21st century organizations. In order to conduct this investigation, we examine several well-studied quality focused organizational frameworks that are validated among the community of researchers, and, widely accepted among pr...

Research paper thumbnail of Determinants of Trust in Health Information Technology: An Empirical Investigation in the Context of an Online Clinic Appointment System

International Journal of Human–Computer Interaction, 2020

ABSTRACT An online clinic appointment system (OCAS) is an example of health information technolog... more ABSTRACT An online clinic appointment system (OCAS) is an example of health information technology (HIT) innovation in the healthcare industry. An OCAS can help healthcare organizations to improve the efficiency of information exchange for patients and transform a clinic-centered practice into patient-centered practice. This research uses an enhanced trust model to investigate the trust formation mechanism in the HIT context using OCAS as a proxy. We collected survey data from young adults to study the patients’ perspectives and assess the proposed research model. The results support that five trusting base constructs have a statistically significant influence on the development of trusting beliefs in the use of OCAS, including situational normality, structural assurance, cognitive trusting base, perceived ease of use, and self-efficacy. We discuss theoretical contributions to trust formation in HIT and practical insights for healthcare organizations to utilize in developing and implementing patient focused HIT.

Research paper thumbnail of Joint decision-making on automated disassembly system scheme selection and recovery route assignment using multi-objective meta-heuristic algorithm

International Journal of Production Research, 2018

Green treatment on Waste Electrical and Electronic Equipmenthas increasingly attracted attention ... more Green treatment on Waste Electrical and Electronic Equipmenthas increasingly attracted attention due to its significant environmental benefits and potential recovery earnings. Automated disassembly has been regarded as a powerful solution to enable more efficient recovery operations. Although numerous studies have contributed to the issues of disassembly, there are few researches that focus on decision model for selecting disassembly system scheme and recovery route in automated disassembly. In this paper, we propose a two-phase joint decision-making model to address this problem with the goal of balancing disassembly profit with environmental impact. First, we establish a multi-objective optimisation model to obtain the Pareto optimal recovery routes for each automated disassembly system scheme. Both recovery profit and energy consumption are evaluated for multi-station disassembly system. We design a multi-objective hybrid particle swarm optimisation algorithm based on symbiotic evolutionary mechanism to solve the proposed model. Then, we compare the Pareto optimal solutions of all the system schemes using a fuzzy set method and identify the best scheme. Finally, we conduct real case studies on the automated disassembly of different waste electric metres. The results demonstrate the superiority of automated disassembly and validate the effectiveness of our proposed model and algorithm.

Research paper thumbnail of Integration of supply chain management and quality management within a quality focused organizational framework

International Journal of Production Research, 2019

A paucity of research has explored the integration of supply chain management (SCM) and quality m... more A paucity of research has explored the integration of supply chain management (SCM) and quality management (QM) within an overall organizational context. The investigation of integrating SCM and QM within an organizational framework has the potential to foster theory development of SCM and QM and to strengthen SCM and QM practice. The Baldrige Award promotes organization performance excellence and the associated framework has evolved into a notable quality focused organizational framework. Prior studies have focused on validating the effectiveness of the Baldrige framework. In this research, we integrate SCM and QM within the context of a quality focused organizational framework by proposing a modified version of the Baldrige framework and validate the proposed framework. We use cross-sectional survey data to test the hypothesized research model through partial least squares – structural equation modeling. The results support the effectiveness of the proposed framework. The research shows the importance of SCM as a major organizational construct with a significant positive direct influence on organizational results. The research also shows that SCM is a mediator for leadership and measurement, analysis and knowledge management that influence organizational results. This work discusses theoretical and managerial implications as well as implications for future research.

Research paper thumbnail of Formative measurements in operations management research: Using partial least squares

Quality Management Journal, 2019

Research paper thumbnail of The effect of product aesthetics information on website appeal in online shopping

Nankai Business Review International, 2017

Purpose This research posits that e-vendors can use product aesthetic information (PAI) as a stra... more Purpose This research posits that e-vendors can use product aesthetic information (PAI) as a strategic positing tool to shape consumers’ perceptions of e-vendors’ websites. Design/methodology/approach To test this framework, variations on a garment’s color (a crucial element of product aesthetics) are presented to four different treatment groups to determine whether aesthetic treatment influences the perception of the website. Findings The results suggest that consumers who consider a product visually appealing also perceive the e-vendor’s website as useful, resulting in enjoyment of the shopping experience. Positive perceptions lead consumers to form positive attitudes toward the vendor’s website. Originality/value While product aesthetics is well-studied in marketing and psychology, its relevance to the e-commerce domain is relatively underexplored. To fill the void, the paper proposes a theoretical framework that explains how PAI influences buyers’ cognitive and affective evaluat...

Research paper thumbnail of Quality-driven recovery decisions for used components in reverse logistics

International Journal of Production Research, 2017

Reverse logistics has emerged as a promising strategy for enhancing environmental sustainability ... more Reverse logistics has emerged as a promising strategy for enhancing environmental sustainability through remanufacturing, reusing, or recycling used components. It is crucial to pursue quality-driven decision-making for component recovery because quality is a dominant factor for component salvage value and its recoverability. To maximise the profit from component recovery, a quality-driven decision model was proposed in this study. Remaining useful life (RUL) was utilised as a measure of quality in the proposed model, where conditional RUL distribution was predicted by utilising both the failure data and condition monitoring data based on a proportional hazard model. Under RUL uncertainty, an interval decision-making approach was developed to suggest recovery strategies for the decision-makers to identify a satisfactory solution according to their risk preferences. Compared to the existing approaches for quality-driven recovery decision-making based on RUL prediction, this work provides a more accurate and powerful approach to managing and mitigating decision risk. Numerical experiments demonstrated the effectiveness and superiority of the proposed model.

Research paper thumbnail of Multi-objective optimization decision-making of quality dependent product recovery for sustainability

International Journal of Production Economics, 2017

Research paper thumbnail of Relative effectiveness of the Malcolm Baldrige National Quality Award categories

International Journal of Production Research, 2014

ABSTRACT

Research paper thumbnail of Demand-dependent recovery decision-making of a batch of products for sustainability

International Journal of Production Economics, 2019

Abstract This research examines the demand-dependent product recovery decision-making problem for... more Abstract This research examines the demand-dependent product recovery decision-making problem for a batch of products that undergo remanufacturing/dismantling via a hybrid recovery system. Product recovery provides an attractive approach to achieving sustainable manufacturing. Faced with changing demand, flexible recovery decisions on product recovery strategies, component recovery options, and recovery yields are critical to enable a successful and sustainable operations. However, a need exists for an integrated model to provide a comprehensive optimal solution from the integrated perspective of economic, environmental, and societal sustainability. This research gap is addressed by proposing and validating a multi-objective decision-making model. Demand-dependent optimal solutions are identified that balance different sustainable performance constraints. Further, a two-stage meta-heuristic method is developed to solve the model, where a cooperative evolution mechanism is designed to optimize dismantling decisions and recovery yields simultaneously. Numerical experiments are conducted that illustrate and validate the developed solution. In addition, the impacts of demand on optimal decisions and different sustainable performance are investigated. The results verify the effectiveness of our new model and approach in assisting decision makers in finding a flexible path to sustainable recovery while providing insights into analyzing the counteraction effect of different demands in hybrid recovery implementation.

Research paper thumbnail of An investigation of the consumer’s trusting mechanism in emerging healthcare technology

Industrial Management & Data Systems

PurposeThe purpose of this research is to investigate how the consumer’s trusting mechanism influ... more PurposeThe purpose of this research is to investigate how the consumer’s trusting mechanism influences their behavioral adoption intention in the context of genetic testing.Design/methodology/approachBased on the technology acceptance theory and trust formation theory, the research posits and develops a comprehensive trust model by integrating trust-related factors that correlate to the consumer’s trusting beliefs and trusting intention. Survey data with 525 respondents allow to test and validate the model.FindingsThe tested model shows that technology institutional trust base, end-user’s cognitive trust base and social influence are significant determinants of trusting beliefs. The findings also reveal that mediation effects of performance expectancy and perceived risks exist in the relationship between trusting beliefs and trusting intention.Originality/valueThe foreseeable positive impact and rapid market growth of emerging healthcare technologies necessitate the strong need to s...

Research paper thumbnail of Smart recovery decision-making for end-of-life products in the context of ubiquitous information and computational intelligence

Journal of Cleaner Production

Research paper thumbnail of Relationship between quality management and organizational performance in the healthcare industry

International journal of production research, Apr 23, 2024

Research paper thumbnail of Achieving sustainable excellence: A theoretical comparison of established quality awards

˜The œQuality management journal, Mar 15, 2024

Research paper thumbnail of A meta-analysis of technology acceptance in healthcare from the consumer’s perspective

Health marketing quarterly, Feb 29, 2024

Research paper thumbnail of Remanufacturing Technology Portfolio Decisions under a Discrete Choice Model

Research paper thumbnail of The evolution of supply chain management as measured with the Baldrige excellence framework

Quality Management Journal

Research paper thumbnail of Consumer Behavioral Intention of Adopting Emerging Healthcare Technology

Research paper thumbnail of Intelligent disassembly of electric-vehicle batteries: a forward-looking overview

Resources, Conservation and Recycling, 2022

Research paper thumbnail of The importance of information technology to organizational results within the Baldrige award

Research paper thumbnail of Quality Management Theory Development and Investigation of the Constructs within an Organizational Framework

Supply chain management (SCM) and quality management (QM) share some common literature and have o... more Supply chain management (SCM) and quality management (QM) share some common literature and have overlapping domains that reinforce each other in the supplier and customer relationship management areas. Despite the recognized importance of supplier and customer relationships toward achieving quality goals, limited prior research examines whether SCM represents a distinct construct within the prominent existing quality focused organizational frameworks such as the Malcolm Baldrige National Quality Award (MBNQA). As a result of the absence of the SCM construct in the frameworks, the problem facing researchers is understanding the role of SCM in the implementation of QM practices within an organization. Such an understanding is key to QM theory development for the 21st century organizations. In order to conduct this investigation, we examine several well-studied quality focused organizational frameworks that are validated among the community of researchers, and, widely accepted among pr...

Research paper thumbnail of Determinants of Trust in Health Information Technology: An Empirical Investigation in the Context of an Online Clinic Appointment System

International Journal of Human–Computer Interaction, 2020

ABSTRACT An online clinic appointment system (OCAS) is an example of health information technolog... more ABSTRACT An online clinic appointment system (OCAS) is an example of health information technology (HIT) innovation in the healthcare industry. An OCAS can help healthcare organizations to improve the efficiency of information exchange for patients and transform a clinic-centered practice into patient-centered practice. This research uses an enhanced trust model to investigate the trust formation mechanism in the HIT context using OCAS as a proxy. We collected survey data from young adults to study the patients’ perspectives and assess the proposed research model. The results support that five trusting base constructs have a statistically significant influence on the development of trusting beliefs in the use of OCAS, including situational normality, structural assurance, cognitive trusting base, perceived ease of use, and self-efficacy. We discuss theoretical contributions to trust formation in HIT and practical insights for healthcare organizations to utilize in developing and implementing patient focused HIT.

Research paper thumbnail of Joint decision-making on automated disassembly system scheme selection and recovery route assignment using multi-objective meta-heuristic algorithm

International Journal of Production Research, 2018

Green treatment on Waste Electrical and Electronic Equipmenthas increasingly attracted attention ... more Green treatment on Waste Electrical and Electronic Equipmenthas increasingly attracted attention due to its significant environmental benefits and potential recovery earnings. Automated disassembly has been regarded as a powerful solution to enable more efficient recovery operations. Although numerous studies have contributed to the issues of disassembly, there are few researches that focus on decision model for selecting disassembly system scheme and recovery route in automated disassembly. In this paper, we propose a two-phase joint decision-making model to address this problem with the goal of balancing disassembly profit with environmental impact. First, we establish a multi-objective optimisation model to obtain the Pareto optimal recovery routes for each automated disassembly system scheme. Both recovery profit and energy consumption are evaluated for multi-station disassembly system. We design a multi-objective hybrid particle swarm optimisation algorithm based on symbiotic evolutionary mechanism to solve the proposed model. Then, we compare the Pareto optimal solutions of all the system schemes using a fuzzy set method and identify the best scheme. Finally, we conduct real case studies on the automated disassembly of different waste electric metres. The results demonstrate the superiority of automated disassembly and validate the effectiveness of our proposed model and algorithm.

Research paper thumbnail of Integration of supply chain management and quality management within a quality focused organizational framework

International Journal of Production Research, 2019

A paucity of research has explored the integration of supply chain management (SCM) and quality m... more A paucity of research has explored the integration of supply chain management (SCM) and quality management (QM) within an overall organizational context. The investigation of integrating SCM and QM within an organizational framework has the potential to foster theory development of SCM and QM and to strengthen SCM and QM practice. The Baldrige Award promotes organization performance excellence and the associated framework has evolved into a notable quality focused organizational framework. Prior studies have focused on validating the effectiveness of the Baldrige framework. In this research, we integrate SCM and QM within the context of a quality focused organizational framework by proposing a modified version of the Baldrige framework and validate the proposed framework. We use cross-sectional survey data to test the hypothesized research model through partial least squares – structural equation modeling. The results support the effectiveness of the proposed framework. The research shows the importance of SCM as a major organizational construct with a significant positive direct influence on organizational results. The research also shows that SCM is a mediator for leadership and measurement, analysis and knowledge management that influence organizational results. This work discusses theoretical and managerial implications as well as implications for future research.

Research paper thumbnail of Formative measurements in operations management research: Using partial least squares

Quality Management Journal, 2019

Research paper thumbnail of The effect of product aesthetics information on website appeal in online shopping

Nankai Business Review International, 2017

Purpose This research posits that e-vendors can use product aesthetic information (PAI) as a stra... more Purpose This research posits that e-vendors can use product aesthetic information (PAI) as a strategic positing tool to shape consumers’ perceptions of e-vendors’ websites. Design/methodology/approach To test this framework, variations on a garment’s color (a crucial element of product aesthetics) are presented to four different treatment groups to determine whether aesthetic treatment influences the perception of the website. Findings The results suggest that consumers who consider a product visually appealing also perceive the e-vendor’s website as useful, resulting in enjoyment of the shopping experience. Positive perceptions lead consumers to form positive attitudes toward the vendor’s website. Originality/value While product aesthetics is well-studied in marketing and psychology, its relevance to the e-commerce domain is relatively underexplored. To fill the void, the paper proposes a theoretical framework that explains how PAI influences buyers’ cognitive and affective evaluat...

Research paper thumbnail of Quality-driven recovery decisions for used components in reverse logistics

International Journal of Production Research, 2017

Reverse logistics has emerged as a promising strategy for enhancing environmental sustainability ... more Reverse logistics has emerged as a promising strategy for enhancing environmental sustainability through remanufacturing, reusing, or recycling used components. It is crucial to pursue quality-driven decision-making for component recovery because quality is a dominant factor for component salvage value and its recoverability. To maximise the profit from component recovery, a quality-driven decision model was proposed in this study. Remaining useful life (RUL) was utilised as a measure of quality in the proposed model, where conditional RUL distribution was predicted by utilising both the failure data and condition monitoring data based on a proportional hazard model. Under RUL uncertainty, an interval decision-making approach was developed to suggest recovery strategies for the decision-makers to identify a satisfactory solution according to their risk preferences. Compared to the existing approaches for quality-driven recovery decision-making based on RUL prediction, this work provides a more accurate and powerful approach to managing and mitigating decision risk. Numerical experiments demonstrated the effectiveness and superiority of the proposed model.

Research paper thumbnail of Multi-objective optimization decision-making of quality dependent product recovery for sustainability

International Journal of Production Economics, 2017

Research paper thumbnail of Relative effectiveness of the Malcolm Baldrige National Quality Award categories

International Journal of Production Research, 2014

ABSTRACT

Research paper thumbnail of Demand-dependent recovery decision-making of a batch of products for sustainability

International Journal of Production Economics, 2019

Abstract This research examines the demand-dependent product recovery decision-making problem for... more Abstract This research examines the demand-dependent product recovery decision-making problem for a batch of products that undergo remanufacturing/dismantling via a hybrid recovery system. Product recovery provides an attractive approach to achieving sustainable manufacturing. Faced with changing demand, flexible recovery decisions on product recovery strategies, component recovery options, and recovery yields are critical to enable a successful and sustainable operations. However, a need exists for an integrated model to provide a comprehensive optimal solution from the integrated perspective of economic, environmental, and societal sustainability. This research gap is addressed by proposing and validating a multi-objective decision-making model. Demand-dependent optimal solutions are identified that balance different sustainable performance constraints. Further, a two-stage meta-heuristic method is developed to solve the model, where a cooperative evolution mechanism is designed to optimize dismantling decisions and recovery yields simultaneously. Numerical experiments are conducted that illustrate and validate the developed solution. In addition, the impacts of demand on optimal decisions and different sustainable performance are investigated. The results verify the effectiveness of our new model and approach in assisting decision makers in finding a flexible path to sustainable recovery while providing insights into analyzing the counteraction effect of different demands in hybrid recovery implementation.

Research paper thumbnail of An investigation of the consumer’s trusting mechanism in emerging healthcare technology

Industrial Management & Data Systems

PurposeThe purpose of this research is to investigate how the consumer’s trusting mechanism influ... more PurposeThe purpose of this research is to investigate how the consumer’s trusting mechanism influences their behavioral adoption intention in the context of genetic testing.Design/methodology/approachBased on the technology acceptance theory and trust formation theory, the research posits and develops a comprehensive trust model by integrating trust-related factors that correlate to the consumer’s trusting beliefs and trusting intention. Survey data with 525 respondents allow to test and validate the model.FindingsThe tested model shows that technology institutional trust base, end-user’s cognitive trust base and social influence are significant determinants of trusting beliefs. The findings also reveal that mediation effects of performance expectancy and perceived risks exist in the relationship between trusting beliefs and trusting intention.Originality/valueThe foreseeable positive impact and rapid market growth of emerging healthcare technologies necessitate the strong need to s...

Research paper thumbnail of Smart recovery decision-making for end-of-life products in the context of ubiquitous information and computational intelligence

Journal of Cleaner Production