Issue 36315: Unable to install Python 3.7.2 (original) (raw)

Created on 2019-03-16 12:57 by ecesujoy@gmail.com, last changed 2022-04-11 14:59 by admin. This issue is now closed.

Messages (6)
msg338082 - (view)	Author: Sujoy (ecesujoy@gmail.com)	Date: 2019-03-16 12:57
Getting the following error while trying to install Python 3.7.2 0x80070002- The system can not find the file specified. Log file has been attached.
msg338089 - (view)	Author: Cheryl Sabella (cheryl.sabella) *	Date: 2019-03-16 17:43
I believe support has been removed for Windows Vista.
msg338117 - (view)	Author: Sujoy (ecesujoy@gmail.com)	Date: 2019-03-17 04:49
I am using Windows 7
msg338318 - (view)	Author: Steve Dower (steve.dower) *	Date: 2019-03-19 04:49
In your %TEMP% directory, there should be at least one more log file (probably only one other) alongside the one you attached. It will have "core_JustForMe" in the title. Could you find and attach this file? It has the actual cause of the error in it.
msg338530 - (view)	Author: Sujoy (ecesujoy@gmail.com)	Date: 2019-03-21 08:05
Hi Steve, I have attached the "core_JustForMe" log file
msg338550 - (view)	Author: Steve Dower (steve.dower) *	Date: 2019-03-21 15:55
It looks like something on your system "cleaned up" the installer while it was still running. Sometimes this can be AV or system policies, but there's nothing we can fix in the installer for it. Here are some things you can try (one at a time): * disable any antivirus scanners while you install * right-click the installer and select "Run as Administrator" before you start * deselect the "Install launcher for All Users" option (which should avoid needing to elevate)