Zied M. Ouertani | University of Cambridge (original) (raw)
Papers by Zied M. Ouertani
2013 IEEE 15th Conference on Business Informatics, 2013
ABSTRACT Companies and their customers are increasingly looking for new solutions to streamline a... more ABSTRACT Companies and their customers are increasingly looking for new solutions to streamline and improve their operations. Maintenance, which can account for in between 15 - 70% of production costs is a key area of improvement in many industries. 'When the equipment will fail' and 'due to what type of failures' are critical information toward achieving effective and efficient maintenance operations. In this contribution we develop a product-service solution offering to support customers improving their maintenance activities. We identify the technical and organizational enablers and describe a use case example from the power industry.
International Journal of Information Technology & Decision Making, 2014
Information visualization can accelerate perception, provide insight and control, and harness thi... more Information visualization can accelerate perception, provide insight and control, and harness this flood of valuable data to gain a competitive advantage in making business decisions. Although such a statement seems to be obvious, there is a lack in the literature of practical evidence of the benefit of information visualization. The main contribution of this paper is to illustrate how, for a major European apparel retailer, the visualization of performance information plays a critical role in improving business decisions and in extracting insights from RFID-based performance measures.
2014 International Conference on Engineering, Technology and Innovation (ICE), 2014
In the last years, a number of companies have undertaken a shift to a service paradigm. Apart fro... more In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called "servitization", many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs.
Collaborative design is a collection of the co-operated efforts undertaken by a team of designers... more Collaborative design is a collection of the co-operated efforts undertaken by a team of designers. Due to multi-actors interaction, conflicts can emerge from disagreements between designers about proposed designs. Therefore, a critical element of collaborative design would be conflict resolution. In this paper, the DEPNET methodology is introduced to support conflict management. This methodology is based on a Unified Modelling Language (UML) traceability model to extract the data dependencies network. This will allow identifying the conflict resolution team as well as evaluating the impact of a selected solution. A case study within an industrial partner is described to illustrate this methodology.
2013 IEEE 15th Conference on Business Informatics, 2013
ABSTRACT Companies and their customers are increasingly looking for new solutions to streamline a... more ABSTRACT Companies and their customers are increasingly looking for new solutions to streamline and improve their operations. Maintenance, which can account for in between 15 - 70% of production costs is a key area of improvement in many industries. 'When the equipment will fail' and 'due to what type of failures' are critical information toward achieving effective and efficient maintenance operations. In this contribution we develop a product-service solution offering to support customers improving their maintenance activities. We identify the technical and organizational enablers and describe a use case example from the power industry.
International Journal of Information Technology & Decision Making, 2014
Information visualization can accelerate perception, provide insight and control, and harness thi... more Information visualization can accelerate perception, provide insight and control, and harness this flood of valuable data to gain a competitive advantage in making business decisions. Although such a statement seems to be obvious, there is a lack in the literature of practical evidence of the benefit of information visualization. The main contribution of this paper is to illustrate how, for a major European apparel retailer, the visualization of performance information plays a critical role in improving business decisions and in extracting insights from RFID-based performance measures.
2014 International Conference on Engineering, Technology and Innovation (ICE), 2014
In the last years, a number of companies have undertaken a shift to a service paradigm. Apart fro... more In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called "servitization", many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs.
Collaborative design is a collection of the co-operated efforts undertaken by a team of designers... more Collaborative design is a collection of the co-operated efforts undertaken by a team of designers. Due to multi-actors interaction, conflicts can emerge from disagreements between designers about proposed designs. Therefore, a critical element of collaborative design would be conflict resolution. In this paper, the DEPNET methodology is introduced to support conflict management. This methodology is based on a Unified Modelling Language (UML) traceability model to extract the data dependencies network. This will allow identifying the conflict resolution team as well as evaluating the impact of a selected solution. A case study within an industrial partner is described to illustrate this methodology.