Tracey Dickson | University of Canberra (original) (raw)
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Papers by Tracey Dickson
ASTM International eBooks, May 14, 2011
ABSTRACT The effect of a backpack hydration system on hydration levels of professional snowsport ... more ABSTRACT The effect of a backpack hydration system on hydration levels of professional snowsport employees was explored by an interdisciplinary research team. On two consecutive days, a total of 33 subjects was involved in a study where on one day they would wear a backpack hydration pack, while on the other day they would hydrate as per their normal work practice. When the two days were compared, wearing a hydration pack resulted in significantly higher levels of hydration, 0.4% (95% CI 0.017-0.765, range of -1.40-3.00%) significant at a 0.05 two-tailed level, at the end of the day. It is not clear as to whether this level of hydration change is important in terms of impacting on the skills required for safe snowsports participation. However, if the effects are continuous, any negative hydration change may be associated with some level of performance loss. This research raises important questions related to access to water by all users of snowsport resorts. If hydration levels may be impacted upon by the use of hydration packs, there may be other aspects of the design "equation" that may facilitate optimal hydration levels for snowsport participants.
Event Management, Nov 11, 2022
Mega-sport event legacy research methodologically is dominated by what should be considered singl... more Mega-sport event legacy research methodologically is dominated by what should be considered single case studies often omitting the importance of the socially situated nature of events and tourism. The extant research has often been conducted during, or soon after, an event purporting to be about legacies. Thus, they are more about impacts than the legacy, or what remains. By interrogating the only known database of volunteer responses from four Olympic and Paralympic Games across four countries, this research note demonstrates the next steps that are required to design legacies research that will have methodological, theoretical, and practical significance for host and nonhost communities alike.
Previous research has highlighted that within the sport and event management literature there is ... more Previous research has highlighted that within the sport and event management literature there is an underrepresentation of disability or parasport research. This has occurred both in the general sport and event management literature as well as the more specific Olympic legacy discourse. The framing of Paralympic legacy is driven by the IPC’s agenda to increase accessibility, develop sporting structures, improve perceptions of disability, and increase opportunities for participation in society. While there have been numerous scholars who have framed the evaluation of Olympic legacies, none have specifically addressed the evaluation of Paralympic legacies. While the IPC closely guard the agenda, other critical disability studies and sport sociology researchers have questioned the legitimacy of legacy beyond the short-term effects
Tourism Recreation Research
In the process of bidding for and organizing mega sport events (e.g., Olympics, Paralympics, and ... more In the process of bidding for and organizing mega sport events (e.g., Olympics, Paralympics, and FIFA World Cups), there are many opportunities to leave a legacy for the host communities. The more obvious legacies are new stadiums, better transport, and urban redevelopment. Less obvious legacies are increased sport participation and enhanced volunteering activity. There is little research after the events that demonstrate these legacies. This Research Report is informed by recent research that highlights the lack of strategic planning for legacies. To outline how a host community could increase their chances of delivering legacies after hosting mega sport events this paper applies a common business approach, strategic management
Encyclopedia of Tourism Management and Marketing, 2022
To add to the understanding of the service experiences of vulnerable, stigmatized, and marginaliz... more To add to the understanding of the service experiences of vulnerable, stigmatized, and marginalized consumers, this research focuses upon the service experiences and co-creation of service recovery of people with disabilities over more than 20 years as evidenced by complaints cases to the Australian Human Rights Commission (2015). People with disabilities, permanent or temporary, account for nearly one in five people worldwide (World Health Organization and World Bank, 2011). By sheer population size this accounts for some 1 billion potential consumers, which is expected to rise to 1.5 billion by 2050. As a consumer group, this equates to between 10 to 20% of a population, depending upon the country. As such, organizations cannot afford to ignore these customers if they are interested in expanding their consumer and/or employee base. In the service context, it is not just the person with a disability that are recipients of service, but those who are also in their family, social or employment groups (Darcy, 2010). Hence, as organizations seek to transform service offerings to ALL consumers and community members, it is essential to understand how effectively this is operationalized within an organization and for particular customer segments, to provide service delivery and recovery that meets and, sometimes, exceeds customer expectations (O'Reilly, 2007)
International Journal of Contemporary Hospitality Management, 2020
Purpose This study aims to explore the legacy potential of the FIFA Women’s World Cup (FWWC) 2015... more Purpose This study aims to explore the legacy potential of the FIFA Women’s World Cup (FWWC) 2015, for the host communities across Canada. Design/methodology/approach The mixed-methods study included a link to an online anonymous survey being sent to all volunteers at the FWWC that explored their prior volunteering experience, motivations for volunteering, perceived skill development and future volunteering intentions. Documents were reviewed, and key stakeholders were interviewed. Findings The results support previous research that mega-sport event (MSE) volunteers are typically older females with prior volunteering experience. Those most likely to indicate they wanted to volunteer more are younger volunteers without prior volunteering experience. While legacy was discussed as a desired outcome, this was not operationalised through strategic human resource strategies such as being imbedded in the position descriptions for the volunteer managers. Research limitations/implications As...
Event Management, 2017
Human capital development delivered through the volunteers is espoused as one legacy outcome of h... more Human capital development delivered through the volunteers is espoused as one legacy outcome of hosting mega-sporting events such as the Olympic and Paralympic Games. However, to date the reality of such a legacy remains largely undemonstrated. In this article, Nonaka and Tacheuchi's SECI model and Lee and Yang's knowledge value chain (KVC) are integrated to identify insights to support the development of a potential human capital legacy from volunteers in future mega-sport events through focusing on knowledge management. A case study of the Vancouver 2010 Olympic and Paralympic Winter Games demonstrates gaps in the knowledge management systems in place, both in terms of the identification of knowledge and the processes for capture and reuse. It is argued that, unless those involved in hosting the events reconsider their approach to human capital legacy development, using the creation and management of knowledge as a core element, it is unlikely that long-term human capital ...
Mega-events, by way of their size of significance, are those that yield extraordinarily high leve... more Mega-events, by way of their size of significance, are those that yield extraordinarily high levels of tourism, media coverage, prestige, and economic impact for the host community, venue or organization. The 2009 Sydney World Masters Games is a notable example of a mega-event.
The technical reports present data and its analysis, meta-studies and conceptual studies, and are... more The technical reports present data and its analysis, meta-studies and conceptual studies, and are considered to be of value to industry, government or other researchers. Unlike the Sustainable Tourism Cooperative Research Centre's (STCRC's) Monograph series, these reports have not been subjected to an external peer review process. As such, the scientific accuracy and merit of the research reported here is the responsibility of the authors, who should be contacted for clarification of any content. Author contact details are at the back of this report. The views and opinions of the authors expressed in the reports or by the authors if you contact them do not necessarily state or reflect those of the STCRC. While all reasonable efforts have been made to gather the most current and appropriate information, the STCRC does not give any warranty as to the correctness, completeness or suitability of the information, and disclaims all responsibility for and shall in no event be liable for any errors or for any loss or damage that might be suffered as a consequence of any person acting or refraining from acting or otherwise relying on this information. We'd love to know what you think of our new research titles. If you have five minutes to spare, please visit our website or click on the link below to complete our online survey.
Journal of Science and Medicine in Sport, Dec 1, 2011
Cambridge University Press eBooks, Jun 19, 2012
Cambridge University Press eBooks, Nov 23, 2011
ASTM International eBooks, May 14, 2011
ABSTRACT The effect of a backpack hydration system on hydration levels of professional snowsport ... more ABSTRACT The effect of a backpack hydration system on hydration levels of professional snowsport employees was explored by an interdisciplinary research team. On two consecutive days, a total of 33 subjects was involved in a study where on one day they would wear a backpack hydration pack, while on the other day they would hydrate as per their normal work practice. When the two days were compared, wearing a hydration pack resulted in significantly higher levels of hydration, 0.4% (95% CI 0.017-0.765, range of -1.40-3.00%) significant at a 0.05 two-tailed level, at the end of the day. It is not clear as to whether this level of hydration change is important in terms of impacting on the skills required for safe snowsports participation. However, if the effects are continuous, any negative hydration change may be associated with some level of performance loss. This research raises important questions related to access to water by all users of snowsport resorts. If hydration levels may be impacted upon by the use of hydration packs, there may be other aspects of the design "equation" that may facilitate optimal hydration levels for snowsport participants.
Event Management, Nov 11, 2022
Mega-sport event legacy research methodologically is dominated by what should be considered singl... more Mega-sport event legacy research methodologically is dominated by what should be considered single case studies often omitting the importance of the socially situated nature of events and tourism. The extant research has often been conducted during, or soon after, an event purporting to be about legacies. Thus, they are more about impacts than the legacy, or what remains. By interrogating the only known database of volunteer responses from four Olympic and Paralympic Games across four countries, this research note demonstrates the next steps that are required to design legacies research that will have methodological, theoretical, and practical significance for host and nonhost communities alike.
Previous research has highlighted that within the sport and event management literature there is ... more Previous research has highlighted that within the sport and event management literature there is an underrepresentation of disability or parasport research. This has occurred both in the general sport and event management literature as well as the more specific Olympic legacy discourse. The framing of Paralympic legacy is driven by the IPC’s agenda to increase accessibility, develop sporting structures, improve perceptions of disability, and increase opportunities for participation in society. While there have been numerous scholars who have framed the evaluation of Olympic legacies, none have specifically addressed the evaluation of Paralympic legacies. While the IPC closely guard the agenda, other critical disability studies and sport sociology researchers have questioned the legitimacy of legacy beyond the short-term effects
Tourism Recreation Research
In the process of bidding for and organizing mega sport events (e.g., Olympics, Paralympics, and ... more In the process of bidding for and organizing mega sport events (e.g., Olympics, Paralympics, and FIFA World Cups), there are many opportunities to leave a legacy for the host communities. The more obvious legacies are new stadiums, better transport, and urban redevelopment. Less obvious legacies are increased sport participation and enhanced volunteering activity. There is little research after the events that demonstrate these legacies. This Research Report is informed by recent research that highlights the lack of strategic planning for legacies. To outline how a host community could increase their chances of delivering legacies after hosting mega sport events this paper applies a common business approach, strategic management
Encyclopedia of Tourism Management and Marketing, 2022
To add to the understanding of the service experiences of vulnerable, stigmatized, and marginaliz... more To add to the understanding of the service experiences of vulnerable, stigmatized, and marginalized consumers, this research focuses upon the service experiences and co-creation of service recovery of people with disabilities over more than 20 years as evidenced by complaints cases to the Australian Human Rights Commission (2015). People with disabilities, permanent or temporary, account for nearly one in five people worldwide (World Health Organization and World Bank, 2011). By sheer population size this accounts for some 1 billion potential consumers, which is expected to rise to 1.5 billion by 2050. As a consumer group, this equates to between 10 to 20% of a population, depending upon the country. As such, organizations cannot afford to ignore these customers if they are interested in expanding their consumer and/or employee base. In the service context, it is not just the person with a disability that are recipients of service, but those who are also in their family, social or employment groups (Darcy, 2010). Hence, as organizations seek to transform service offerings to ALL consumers and community members, it is essential to understand how effectively this is operationalized within an organization and for particular customer segments, to provide service delivery and recovery that meets and, sometimes, exceeds customer expectations (O'Reilly, 2007)
International Journal of Contemporary Hospitality Management, 2020
Purpose This study aims to explore the legacy potential of the FIFA Women’s World Cup (FWWC) 2015... more Purpose This study aims to explore the legacy potential of the FIFA Women’s World Cup (FWWC) 2015, for the host communities across Canada. Design/methodology/approach The mixed-methods study included a link to an online anonymous survey being sent to all volunteers at the FWWC that explored their prior volunteering experience, motivations for volunteering, perceived skill development and future volunteering intentions. Documents were reviewed, and key stakeholders were interviewed. Findings The results support previous research that mega-sport event (MSE) volunteers are typically older females with prior volunteering experience. Those most likely to indicate they wanted to volunteer more are younger volunteers without prior volunteering experience. While legacy was discussed as a desired outcome, this was not operationalised through strategic human resource strategies such as being imbedded in the position descriptions for the volunteer managers. Research limitations/implications As...
Event Management, 2017
Human capital development delivered through the volunteers is espoused as one legacy outcome of h... more Human capital development delivered through the volunteers is espoused as one legacy outcome of hosting mega-sporting events such as the Olympic and Paralympic Games. However, to date the reality of such a legacy remains largely undemonstrated. In this article, Nonaka and Tacheuchi's SECI model and Lee and Yang's knowledge value chain (KVC) are integrated to identify insights to support the development of a potential human capital legacy from volunteers in future mega-sport events through focusing on knowledge management. A case study of the Vancouver 2010 Olympic and Paralympic Winter Games demonstrates gaps in the knowledge management systems in place, both in terms of the identification of knowledge and the processes for capture and reuse. It is argued that, unless those involved in hosting the events reconsider their approach to human capital legacy development, using the creation and management of knowledge as a core element, it is unlikely that long-term human capital ...
Mega-events, by way of their size of significance, are those that yield extraordinarily high leve... more Mega-events, by way of their size of significance, are those that yield extraordinarily high levels of tourism, media coverage, prestige, and economic impact for the host community, venue or organization. The 2009 Sydney World Masters Games is a notable example of a mega-event.
The technical reports present data and its analysis, meta-studies and conceptual studies, and are... more The technical reports present data and its analysis, meta-studies and conceptual studies, and are considered to be of value to industry, government or other researchers. Unlike the Sustainable Tourism Cooperative Research Centre's (STCRC's) Monograph series, these reports have not been subjected to an external peer review process. As such, the scientific accuracy and merit of the research reported here is the responsibility of the authors, who should be contacted for clarification of any content. Author contact details are at the back of this report. The views and opinions of the authors expressed in the reports or by the authors if you contact them do not necessarily state or reflect those of the STCRC. While all reasonable efforts have been made to gather the most current and appropriate information, the STCRC does not give any warranty as to the correctness, completeness or suitability of the information, and disclaims all responsibility for and shall in no event be liable for any errors or for any loss or damage that might be suffered as a consequence of any person acting or refraining from acting or otherwise relying on this information. We'd love to know what you think of our new research titles. If you have five minutes to spare, please visit our website or click on the link below to complete our online survey.
Journal of Science and Medicine in Sport, Dec 1, 2011
Cambridge University Press eBooks, Jun 19, 2012
Cambridge University Press eBooks, Nov 23, 2011
Event Management, 2017
People with disabilities are often the recipients of volunteer services but are rarely considered... more People with disabilities are often the recipients of volunteer services but are rarely considered as a potential volunteer resource, such as in sport events where volunteers are an essential component of major sport event operation and legacy potential. For London’s 2012 Olympic and Paralympic Games, there was a determined effort by the Organizing Committee to recruit people with disabilities to be Games Makers (i.e., volunteers). This exploratory research investigated 786 London 2012 volunteers who self-identified as having disability or access needs. The research design involved an
online questionnaire examining their motivations for volunteering, their experiences, their likelihood to continue volunteering, and their sociodemographic profile. This article contributes to the literature by examining the motivations of people with disability volunteering at a mega-sport event, as this has not been done previously. The factor analysis identified eight components: transactional; altruistic; it’s all about the games; volunteering community; rewards; availability; variety; and application.
The solution highlighted the duality of human capital-related transactional components where the individual wanted to improve their skills and the altruistic components of giving back and it’s all about the games experience. The discussion examined these components in comparison to other mega-event volunteers to examine commonalities and contrasts.
International Journal of Contemporary Hospitality Management, 2017
Purpose This paper aims to contribute to the event legacy discourse by exploring the nexus betwe... more Purpose
This paper aims to contribute to the event legacy discourse by exploring the nexus between event legacy literature and destination competitiveness by focusing on disability sport events or parasport and addressing an identified gap in the research literature.
Design/methodology/approach
This is achieved through conducting a systematic review of disability sport events literature; performing an audit of international disability sport events; developing a typology of disability sport events; and outlining a research agenda drawing upon these previous steps. The typology is then placed in context to the destination competitiveness framework to provide direction for both host organizing committees and tourism destination managers. The research framework reflects the complexity of disability sport events with specific reference to the social impact of disability sport events for destinations.
Findings
Despite calls for increased research into accessible tourism and events, the potential social legacy for communities and destinations from disability sport or parasport events remains absent from most sport, event and tourism literature. The findings and resultant typology from this study provide an interdisciplinary approach to value add to the disability sport event and destination management sectors. The combined understanding of both sectors creates an opportunity to leverage further events through marketing accessibility as a competitive advantage, seizing opportunity for international and national disability events, and the subsequent event accessible tourism and general accessible tourism that improved destination accessibility provides a host city or precinct.
Research limitations/implications
The disability sport event typology and a research agenda that supports future research are outcomes of this research.
Practical implications
These insights are beneficial to both researchers and practitioners interested in leveraging the opportunities from disability sport events to support sustainable destination development and competitiveness that reflect the needs of a population with diverse access needs, including our ageing population, those with temporary disability and parents with young children.
Originality/value
This research lays the groundwork to support the desired social legacy for future host communities. From a theoretical perspective, given the paucity of research on disability sport, the typology offers a means to evaluate and monitor the impacts of various types of events from the perspectives of sustainable development, tourism, accessibility, community engagement and public policy. The addition of understanding destination competitiveness and the underlying criteria for accessible destination development provides opportunities to further leverage disability sport event beyond the event itself for ongoing accessible events, tourism and disability employment opportunities.
The Service Industries Journal, 2016
This paper examines the service dimensions required to be inclusive of people with access needs w... more This paper examines the service dimensions required to be inclusive of people with access needs within a major-sport event context. The United Nations Convention on the Rights of Persons with Disabilities seeks to counter disability discrimination and enable citizenship rights of people with disabilities, including access to goods and services, across all dimensions of social participation including major-sport events (e.g. Olympic and Paralympic Games, world cups in football, cricket and rugby union). Providing for people with disability and access needs is also an emerging tourism focus with initiatives addressing accessible tourism included in the World Tourism Organizations mission and recent strategic destination plans. To enhance the understanding of service delivery for an accessible tourism market in a major-sport event context, a case study of the Vancouver Fan Zone for the FIFA Womens World Cup Canada, 2015 TM is analyzed through the lens of transformative services. From this analysis future research directions are identified to benefit those with access needs who wish to participate in major-sport events.
Event Management, 2015
Investment in mega-sport events is frequently justified on the basis that there are infrastructur... more Investment in mega-sport events is frequently justified on the basis that there are infrastructure and social legacies that remain after the event. This research explores the claims of a social legacy through a pre- and post-Games survey of volunteers at the Sydney World Masters Games 2009 (SWMG). Through online surveys the research explores pre-and post-volunteer motivations, postevent volunteering intentions before the Games and actual volunteer behavior after the Games. The pre-Games survey supports previous research that a desire to be involved in the event motivates people to volunteer. However, the postevent expression of motivations shifted to a more altruistic focus. The postevent volunteering intentions as indicated in the preevent survey would support the claim of a social legacy; however, this was not supported by the postevent measures of volunteering levels. The use of a pre- and postevent survey has highlighted that the timing of measures of motivations can influence responses and one may not depend on pre-event intentions as an indicator of postevent behaviors.
Event Management, 2014
This article presents an examination of the London 2012 Olympic and Paralympic Games' volunteers ... more This article presents an examination of the London 2012 Olympic and Paralympic Games' volunteers who identified as having access needs and/or disabilities. The methodology draws upon data collected as part of a larger quantitative mixed method research design through an online survey that included open-ended questions. The quantitative element of the online survey was framed by the Special Event Volunteer Motivation Scale together with sociodemographic questions supplemented by disability and access specific questions. The qualitative analysis of the open-ended responses of the experiences of people with disability was framed using the UK government's Office of Disability Issues (ODI) policy conceptualization of the barriers affecting the access and inclusion of people with disability. A small number of volunteers related feedback consistent with the principles of the ODI best practice through good staff support and overall positive experiences. However, other experiences indicate significant organizational, environmental, and structural issues faced by volunteers with disability in the program. The implications of these findings for future event planning processes and broader macropolicy considerations are discussed.
Journal of Hospitality and Tourism …, Jan 1, 2009