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Google Cloud Customer Care

Check our support self-serve options or learn more about getting access to technical support through our Customer Care offerings. Choose the service that’s right for your organization.

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• Google Workspace
• Google Maps Platform

Google Cloud

• Billing support Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.
• Check Google Cloud incidentsCheck the Service Health dashboard for incidents relevant to your projects and the products you use.
• Free Trial FAQsGet answers to frequently asked questions about signing up and getting started quickly.
• Sign up for technical supportReview the available services and sign up today to get tailored technical support.
• Documentation Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.
• Community forumsFind answers, share knowledge, and get help on the official Google Cloud developer forums.
• Customer Care services and pricingYou can upgrade to Standard, Enhanced, or Premium Support for tailored technical support with Google Cloud experts.
• Getting started with Customer CareLearn more about Customer Care and find step by step guidance.
• Get help through a support caseAdministrators can submit a new case or review status of a current case in the Google Cloud console.
• Training Choose your learning path, build your skills, and validate your knowledge all in one place with Google Skills.
• Google for Startups Cloud Program FAQsGet answers to frequently asked questions about the program to help you on your journey.

Support for related products

• ApigeeLearn about popular topics, find resources, and get in touch with the Apigee support team.
• FirebaseGet email support, review FAQs and release notes, and get answers from the Firebase community.
• Cloud Identity Get articles, answers, and best practices guides to help you get the most out of Cloud Identity.
• Chronicle SOARAccess world-class support for Chronicle SOAR. For customers requiring access to the support portal, please contact your Siemplify representative.

Google Workspace

• Chat, phone, and written support24/7 support for IT administrators is included in your paid subscription.
• Google Workspace Administrator Help Center Explore support articles on setup and migration, billing, security, reports, and more.
• Finding your PINLocate your administrator PIN, which you'll need to provide when you contact Google Workspace phone support.
• Fixing payment and billing issues Troubleshoot issues with a suspended account or services, including making sure you have a valid form of payment set up.
• Resetting passwords See simple steps to reset a user’s password if they forgot or if you think their account has been compromised.
• Verifying your domainVerifying is simple to do and ensures that only you can use your domain name.

Google Maps Platform

See where real-world insights and location solutions can take your business. Discover Google Maps Platform support services, including developer communities, technical guidance, and expert support.

• Google Maps Platform FAQs Learn how free Google support has been expanded to include all customers with a Google Maps Platform billing account.
• Community support Get answers from Google Maps Platform enthusiasts, experts, and Google employees on Stack Overflow.
• Maps API Public Issue Tracker View open issues, submit feature requests, track ongoing issues, and send feedback to Google's engineering and support staff.
• File a case Customers can create a support case by filling out the form on the Maps Platform Support page in the Google Cloud Console.
• Documentation Get API-specific documentation, in-depth tutorials, and more.

Frequently asked support questions

How do I cancel my Google Cloud billing account?

Closing an active Cloud Billing account stops all billable services. To close a Cloud Billing account, follow the steps in Close a Cloud Billing account. After you close your Cloud Billing account, you will be billed for the usage you accrued prior to cancelling your service. This bill will be the last bill you receive, unless you reopen the Cloud Billing account.