Cloud Support API overview (original) (raw)

Cloud Support API overview

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The Cloud Support API is available to Cloud Customer Care customers with Standard,Enhanced, or Premium Support. Your organization can use the API to programmatically create and manage support cases. Alternatively, if you prefer to use a graphical interface, you can use the Google Cloud console tocreate and manage support cases.

When to use the Cloud Support API

The Cloud Support API exposes endpoints that you can call to create and manage support cases in Customer Care. By using the API programmatically, your organization doesn't need to use the Google Cloud console to manage cases. Instead, you can manage cases directly in your customer relationship management (CRM) system, if you have one.

The Cloud Support API can connect your CRM to Customer Care.

Using the API programmatically can also help you with compliance-related concerns. For example, if you can't allow everyone in your organization to use the Google Cloud console, they can use the Cloud Support API to manage cases instead.

The following are examples of what you can do with the Cloud Support API:

Create and manage support cases.
List, create, and download attachments for cases.
List and create comments in cases.

Pricing

If you have Standard, Enhanced, or Premium Support, you can access the Cloud Support API at no extra cost.

What's next

To get started with the Cloud Support API, see theCloud Support API V2 User Guide.
If you have Premium Support, you can also contact your Technical Account Manager for help.