Information about the Legacy Plus Range (original) (raw)

Locate your legacy order product key

Purchases AFTER 14th May 2018

Affinity Orders are not stored in the Legacy Account. Affinity orders placed through https://affinity.store create a separate Affinity account whose Help/FAQ is here and the Affinity Software Product Keys are stored in your Affinity Account.

Serif stopped using the Legacy Accounts database for all new software sales since 14th May 2018 and all new sales of PagePlus X9, PhotoPlus X8 and DrawPlus X8 after that date have created Affinity store accounts.

Purchases Before 14th May 2018

Your product Key should be in an email sent to the address your original order was placed under. Until recently any customer with a Legacy Account could access information on historical purchases. That is no longer possible because as part of our GDPR exposure review and subsequent changes we have decided to remove the legacy login on for customers. If you cannot find that email and you have an older computer that used to run our software then try this:

Backing up your installed Product Keys

To retrieve your Serif Product Keys from the installed software on an existing machine go to the computer where it is installed ....

(Option A)

Copy this command to the Windows clipboard:

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Serif" /s /v "Product Key" >> %UserProfile%\Desktop\Serif_ProductKeys.txt

Now go to Start > Run... (or hold down the Windows key and press R) and type cmd into the box. Press OK, right-click in the window that pops up, choose Paste and then press the Enter key on your keyboard.

Now copy this command to the Windows clipboard:

REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Serif" /s /v "Product Key" >> %UserProfile%\Desktop\Serif_ProductKeys.txt

(i.e. almost the same, but with '\Wow6432Node' included in the folder path) right-click in the window that pops up, choose Paste and then press the Enter key on your keyboard.

Find the text file 'Serif_ProductKeys.txt' on your Desktop and double-click it to view the contents. Print it out or Save it onto an external drive in case your existing computer drive fails.

(Option B)

Download the file SaveSerifProductKeys.txt (click on the name to download) and follow these instructions to turn it into a batch file.

Once downloaded find the file in your Download folder In Explorer. Right click on the downloaded file and choose Properties. On the general tab you will probably need to press Unblock.

Then rename it as a SaveSerifProductKeys.BAT and in explorer double click this batch file (sorry I can't attach it with the right extension as it is blocked by many browsers).

Find the text file 'Serif_ProductKeys.txt' on your Desktop and view the contents. Print it out or Save it onto an external drive in case your existing computer drive fails.