Nancy Brown | California State University Long Beach (original) (raw)
Papers by Nancy Brown
Building disaster resilience before a disaster may aid all types of organisations in speeding rec... more Building disaster resilience before a disaster may aid all types of organisations in speeding recovery post-disaster and returning to full operation sooner. For many communities the tourism sector is integral to their economic stability, therefore the ability of the hotel industry to maintain, or regain operations is essential in supporting the social and economic fabric of the local area. Furthermore, hotels play an integral role in disaster response and recovery, providing accommodations for people responding to disaster as well as local jobs.
Journal of Hospitality and Tourism Management, 2018
Building disaster resilience within the hotel sector may help hotels experience decreased effects... more Building disaster resilience within the hotel sector may help hotels experience decreased effects when disasters occur. This paper uses a capital-based approach to examining disaster resilience. Factors that have been identified in the literature as contributing to disaster resilience combine to create a conceptual framework of predictors of disaster resilience tailored to the hotel sector. The conceptual framework explores economic, social, human, physical, natural, and cultural capital as individual groups of predictors, all providing separate entry points to develop disaster resilience for a hotel. Measures for targeted resilience-building action are also discussed for each group of predictors. The aim of the framework is a flexible and pragmatic pathway for organisations in the hotel industry to begin to improve their disaster resilience. Using a full spectrum of predictors across multiple disciplines allows for an integrative assessment of a dynamic issue.
International Journal of Disaster Risk Reduction, 2019
The measure of disaster resilience within the hotel sector is investigated in this exploratory qu... more The measure of disaster resilience within the hotel sector is investigated in this exploratory quantitative study. Disaster resilience of hotels describes the organisations' ability to withstand and recover from a disaster. Data collected from hotel general managers and staff in two New Zealand tourist destinations were derived through an Internet-based survey instrument. The survey data queried different aspects of disaster resilience from a capital- Authors' note: Research funded in part by Massey University, GNS Science New Zealand, and Hawkes's Bay Civil Defence Disaster resilience survey hotels New Zealand 2 based approach. Capitals investigated included economic, social, human, physical, natural, and cultural. Survey insights from both general managers and staff in Hawke's Bay and Wellington regions advance our knowledge of resilience predictors and highlights current and future resilience-building actions and activities, and gaps. The inclusion of employee responses in studies of tourism management is uncommon and provides an added dimension to our understanding of disaster resilience-building in the hotel context. The data shows that hotels in the sample have positive attributes of disaster resilience across all of the surveyed capital predictors. Data also identified some gaps in these hotels' disaster resilience. Recommended areas of future focus for resilience-building include: budgeting disaster management activities, greater emphasis on involving staff in disaster planning, and increased information on hazards and protective actions for guests.
International Journal of Disaster Risk Reduction, 2017
Within the tourism industry, the hotel sector's vulnerabilities are multi-faceted. This literatur... more Within the tourism industry, the hotel sector's vulnerabilities are multi-faceted. This literature discussion scrutinizes how disaster and resilience is framed for the tourism sector, and, more specifically, how the concepts can be applied to the hotel sector. A synthesis of the literature points to the importance of prioritizing disaster resilience building for the hotel sector. The body of literature regarding disasters, tourism, and more specifically hotels, has increased over the last 20 years, still improvements in the hotel sector's disaster preparedness and do not appear to be on the same trajectory. Illustrating the predicament of the contemporary hotel industry serves to open a discussion about the value of building resiliency to disaster for hotels. As the numbers of people affected by disasters grows, the importance of providing actionable information to limit the severity of these events on communities also escalates in pace.
International Journal of Disaster Risk Science, 2015
This research provides the hotel sector with a starting point for assessing and better understand... more This research provides the hotel sector with a starting point for assessing and better understanding what disaster resilience is for hotels by identifying predictors of disaster resilience. Resilience to disaster has become the focus of much discourse, with little understanding of the nuanced difference in what makes different types of organisations resilient to disaster. Through a systematic review of literature predictors of resilience have been identified. As a first step in refining this concept for the hotel industry, the framework categorises disaster resilience components into capital resources to provide a comprehensive look at predictors of resilience and multiple ways to approach building resilience for hotels. Highlights: • This integrative framework illustrates components of disaster resilience and highlights the important role that hotels play in contributing to community disaster resilience. • A capital approach provides a starting place for discussion of many differen...
Disaster risk management (DRM) is undergoing noteworthy changes, reflecting the broader shifts i... more Disaster risk management (DRM) is undergoing
noteworthy changes, reflecting the broader shifts in
global and local levels of governance. At the global level
two significant changes are of interest: (1) the shift from
monolithic structures of global governance to a wide range
of organizations that can be brought together for specific
purposes and (2) the emergence of a globalized system of
DRM, with technological, organizational, and institutional
capacities enhancing DRM’s ability as a unit in near real
time across the globe. At the local level there is an increase
in ability to govern and develop creative solutions for
complex problems that follow rapid urbanization. The
importance of getting the global–local interface to work in
tandem has been highlighted by recent hazard events, such
as the 2011 Tohoku Earthquake and Tsunami. From a
broad view of global and local shifts, a strategic role is
becoming clearer at the national level for enhancing the
relationships between the global and local levels. Through
the influence of a globalized system of DRM, the local
level can significantly improve its capacity without the
heavy investment that might have been required to develop
these capacities in isolation. One key to achieving this is a
diffusion of DRM higher education, supported by an enhanced
system of information flow.
Building disaster resilience before a disaster may aid all types of organisations in speeding rec... more Building disaster resilience before a disaster may aid all types of organisations in speeding recovery post-disaster and returning to full operation sooner. For many communities the tourism sector is integral to their economic stability, therefore the ability of the hotel industry to maintain, or regain operations is essential in supporting the social and economic fabric of the local area. Furthermore, hotels play an integral role in disaster response and recovery, providing accommodations for people responding to disaster as well as local jobs.
Journal of Hospitality and Tourism Management, 2018
Building disaster resilience within the hotel sector may help hotels experience decreased effects... more Building disaster resilience within the hotel sector may help hotels experience decreased effects when disasters occur. This paper uses a capital-based approach to examining disaster resilience. Factors that have been identified in the literature as contributing to disaster resilience combine to create a conceptual framework of predictors of disaster resilience tailored to the hotel sector. The conceptual framework explores economic, social, human, physical, natural, and cultural capital as individual groups of predictors, all providing separate entry points to develop disaster resilience for a hotel. Measures for targeted resilience-building action are also discussed for each group of predictors. The aim of the framework is a flexible and pragmatic pathway for organisations in the hotel industry to begin to improve their disaster resilience. Using a full spectrum of predictors across multiple disciplines allows for an integrative assessment of a dynamic issue.
International Journal of Disaster Risk Reduction, 2019
The measure of disaster resilience within the hotel sector is investigated in this exploratory qu... more The measure of disaster resilience within the hotel sector is investigated in this exploratory quantitative study. Disaster resilience of hotels describes the organisations' ability to withstand and recover from a disaster. Data collected from hotel general managers and staff in two New Zealand tourist destinations were derived through an Internet-based survey instrument. The survey data queried different aspects of disaster resilience from a capital- Authors' note: Research funded in part by Massey University, GNS Science New Zealand, and Hawkes's Bay Civil Defence Disaster resilience survey hotels New Zealand 2 based approach. Capitals investigated included economic, social, human, physical, natural, and cultural. Survey insights from both general managers and staff in Hawke's Bay and Wellington regions advance our knowledge of resilience predictors and highlights current and future resilience-building actions and activities, and gaps. The inclusion of employee responses in studies of tourism management is uncommon and provides an added dimension to our understanding of disaster resilience-building in the hotel context. The data shows that hotels in the sample have positive attributes of disaster resilience across all of the surveyed capital predictors. Data also identified some gaps in these hotels' disaster resilience. Recommended areas of future focus for resilience-building include: budgeting disaster management activities, greater emphasis on involving staff in disaster planning, and increased information on hazards and protective actions for guests.
International Journal of Disaster Risk Reduction, 2017
Within the tourism industry, the hotel sector's vulnerabilities are multi-faceted. This literatur... more Within the tourism industry, the hotel sector's vulnerabilities are multi-faceted. This literature discussion scrutinizes how disaster and resilience is framed for the tourism sector, and, more specifically, how the concepts can be applied to the hotel sector. A synthesis of the literature points to the importance of prioritizing disaster resilience building for the hotel sector. The body of literature regarding disasters, tourism, and more specifically hotels, has increased over the last 20 years, still improvements in the hotel sector's disaster preparedness and do not appear to be on the same trajectory. Illustrating the predicament of the contemporary hotel industry serves to open a discussion about the value of building resiliency to disaster for hotels. As the numbers of people affected by disasters grows, the importance of providing actionable information to limit the severity of these events on communities also escalates in pace.
International Journal of Disaster Risk Science, 2015
This research provides the hotel sector with a starting point for assessing and better understand... more This research provides the hotel sector with a starting point for assessing and better understanding what disaster resilience is for hotels by identifying predictors of disaster resilience. Resilience to disaster has become the focus of much discourse, with little understanding of the nuanced difference in what makes different types of organisations resilient to disaster. Through a systematic review of literature predictors of resilience have been identified. As a first step in refining this concept for the hotel industry, the framework categorises disaster resilience components into capital resources to provide a comprehensive look at predictors of resilience and multiple ways to approach building resilience for hotels. Highlights: • This integrative framework illustrates components of disaster resilience and highlights the important role that hotels play in contributing to community disaster resilience. • A capital approach provides a starting place for discussion of many differen...
Disaster risk management (DRM) is undergoing noteworthy changes, reflecting the broader shifts i... more Disaster risk management (DRM) is undergoing
noteworthy changes, reflecting the broader shifts in
global and local levels of governance. At the global level
two significant changes are of interest: (1) the shift from
monolithic structures of global governance to a wide range
of organizations that can be brought together for specific
purposes and (2) the emergence of a globalized system of
DRM, with technological, organizational, and institutional
capacities enhancing DRM’s ability as a unit in near real
time across the globe. At the local level there is an increase
in ability to govern and develop creative solutions for
complex problems that follow rapid urbanization. The
importance of getting the global–local interface to work in
tandem has been highlighted by recent hazard events, such
as the 2011 Tohoku Earthquake and Tsunami. From a
broad view of global and local shifts, a strategic role is
becoming clearer at the national level for enhancing the
relationships between the global and local levels. Through
the influence of a globalized system of DRM, the local
level can significantly improve its capacity without the
heavy investment that might have been required to develop
these capacities in isolation. One key to achieving this is a
diffusion of DRM higher education, supported by an enhanced
system of information flow.