Business Process Management Journal, Volume 13 (original) (raw)

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Volume 13, Number 1, 2007

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    Henry Quesada-Pineda, Rado Gazo:
    Methodology for determining key internal business processes based on critical success factors: A case study in furniture industry. 5-20
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    Arjun K. Pai, Subhajit Basu:
    Offshore technology outsourcing: overview of management and legal issues. 21-46
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    Oscar Barros:
    Business process patterns and frameworks: Reusing knowledge in process innovation. 47-69
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    Nadja Damij:
    Business process modelling using diagrammatic and tabular techniques. 70-90
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    Duncan R. Shaw, Christopher P. Holland, Peter Kawalek, Bob Snowdon, Brian Warboys:
    Elements of a business process management system: theory and practice. 91-107
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    Bouchaib Bahli, Fei Ji:
    An assessment of facilitators and inhibitors for the adoption of enterprise application integration technology: An empirical study. 108-120
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    Martin L. Jackson, Andy Sloane:
    A model for analysing the success of adopting new technologies focusing on electronic commerce. 121-138
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    Aihie Osarenkhoe, Az-Eddine Bennani:
    An exploratory study of implementation of customer relationship management strategy. 139-164

Volume 13, Number 2, 2007

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    Christian Hardless:
    "E-discussion": a group support system for co-present knowledge sharing. 173-192
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    Selma Limam Mansar, Hajo A. Reijers:
    Best practices in business process redesign: use and impact. 193-213
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    Ali Fatolahi, Shahram Jalalinia, Zahra Dabestani, Masoumeh Eskandari:
    Extracting business process decomposition: A practical approach using the ISIran V methodology. 214-222
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    Mihyar Hesson, Hayder Al-Ameed:
    Online security evaluation process for new e-services. 223-246
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    Ahmad D. Jaffar, Hazem El Khatib, Mihyar Hesson, Moh'd Radaideh:
    A proposed strategic alignment of IS/IT with supply-chain management for UAE dates industry. 247-262
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    Afzaal H. Seyal, Mohd. Noah Abd. Rahman:
    The influence of external variables on the executives' use of the internet. 263-278
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    Peter Dalmaris, Eric Tsui, Bill Hall, Bob Smith:
    A framework for the improvement of knowledge-intensive business processes. 279-305
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    Ming-Fong Lai, Gwo-Guang Lee:
    Relationships of organizational culture toward knowledge activities. 306-322

Volume 13, Number 3, 2007

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  Sherry Finney, J. Martin Corbett:
  ERP implementation: a compilation and analysis of critical success factors. 329-347
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    Mihyar Hesson, Hayder Al-Ameed, Muhammad Samaka:
    Business process reengineering in UAE public sector: a town planning case study. 348-378
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    Kai A. Olsen, Per Sætre:
    ERP for SMEs - is proprietary software an alternative? 379-389
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    Mohsen Attaran, Sharmin Attaran:
    Collaborative supply chain management: The most promising practice for building efficient and sustainable supply chains. 390-404
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    Shari S. C. Shang, Peter B. Seddon:
    Managing process deficiencies with enterprise systems. 405-416
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    Éric Alsène:
    ERP systems and the coordination of the enterprise. 417-432
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    Vichita Vathanophas:
    Business process approach towards an inter-organizational enterprise system. 433-450
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    Hartini Ahmad, Arthur Francis, Mohamed Zairi:
    Business process reengineering: critical success factors in higher education. 451-469

Volume 13, Number 4, 2007

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    Peter Küng, Claus Hagen:
    The fruits of Business Process Management: an experience report from a Swiss bank. 477-487
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    Jari Salo:
    Business relationships redesign with electronic commerce tools: An empirical investigation. 488-502
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    Sanna Laukkanen, Sami Sarpola, Katariina Kemppainen:
    Dual role of extranet portals in buyer-supplier information exchange. 503-521
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    Ming-Fong Lai, Gwo-Guang Lee:
    Risk-avoiding cultures toward achievement of knowledge sharing. 522-537
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    Ulrich Remus:
    Critical success factors for implementing enterprise portals: A comparison with ERP implementations. 538-552
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    Bert Meijboom, Hans Voordijk, Henk Akkermans:
    The effect of industry clockspeed on supply chain co-ordination: Classical theory to sharpen an emerging concept. 553-571
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    Adrian E. Coronado Mondragon, Andrew C. Lyons:
    Evaluating operations flexibility in industrial supply chains to support build-to-order initiatives. 572-587
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    Tarikere T. Niranjan, Kul Bhushan C. Saxena, Sangeeta Shah Bharadwaj:
    Process-oriented taxonomy of BPOs: an exploratory study. 588-606

Volume 13, Number 5, 2007

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    Ramlah Hussein, Nor Shahriza Abdul Karim, Mohd Hasan Selamat:
    The impact of technological factors on information systems success in the electronic-government context. 613-627
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    Peter Fettke, Peter Loos:
    Framework and meta-model for specifying business components. 628-643
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    Mohd. Adam Suhaimi, Husnayati Hussin, Muzzafar Mustaffa:
    Information systems outsourcing: Motivations and the implementation strategy in a Malaysian bank. 644-661
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    Stephen Burgess, Arthur Tatnall:
    A business-revenue model for horizontal portals. 662-676
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    Chih-Ping Lee, Gwo-Guang Lee, Hsiu-Fen Lin:
    The role of organizational capabilities in successful e-business implementation. 677-693
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    Gyeung-Min Kim, Hyun Jung Won:
    HR BPO service models for small and medium enterprises. 694-706
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    Mihyar Hesson:
    Business process reengineering in UAE public sector: A naturalization and residency case study. 707-727
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    Afzaal H. Seyal, Mohd. Noah Abd. Rahman, Yussof Mohammad:
    A quantitative analysis of factors contributing electronic data interchange adoption among Bruneian SMEs: A pilot study. 728-746

Volume 13, Number 6, 2007

Special Issue: Mobile customer relationship management

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    Marta Valsecchi, Filippo Renga, Andrea Rangone:
    Mobile customer relationship management: an exploratory analysis of Italian applications. 755-770
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    Jaakko Sinisalo, Jari Salo, Heikki Karjaluoto, Matti Leppäniemi:
    Mobile customer relationship management: underlying issues and challenges. 771-787
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    Tommi Laukkanen:
    Internet vs mobile banking: comparing customer value perceptions. 788-797
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    ThaeMin Lee, JongKun Jun:
    Contextual perceived value?: Investigating the role of contextual marketing for customer relationship management in a mobile commerce context. 798-814
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    Fatim Bamba, Stuart J. Barnes:
    SMS advertising, permission and the consumer: a study. 815-829
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    Ragnar Schierholz, Lutz M. Kolbe, Walter Brenner:
    Mobilizing customer relationship management: A journey from strategy to system design. 830-852
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    Matti Rossi, Virpi Kristiina Tuunainen, Marju Pesonen:
    Mobile technology in field customer service: Big improvements with small changes. 853-865
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    Abdullah S. Al-Mudimigh:
    The role and impact of business process management in enterprise systems implementation. 866-874

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