Lufthansa InTouch | LinkedIn (original) (raw)
Info
#MakeSomeonesDayEveryDay Lufthansa InTouch is the Competence Centre for customer service to passengers of Lufthansa and related airlines. We cover the entire range of services for airline travelers. This includes call, claim and email handling as well as ticketing, Web and Social Media support. Lufthansa InTouch operates from six Customer Service Centers worldwide. Headquarters are based in Berlin, Germany. About 1500 Customer Service Consultants assist our clients in more than 20 languages, 24 hours daily. As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with over a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.
Branche
Fluggesellschaften und Luftfahrt
Größe
1.001–5.000 Beschäftigte
Hauptsitz
Berlin, ,
Art
Privatunternehmen
Gegründet
1999
Spezialgebiete
Customer Service, Travel Support, Reservations, Direct Sales, Baggage Claims und Technical Support
Orte
- Primär
Ullsteinstr.138
Haus 1A
Berlin, , 12109, DE
Wegbeschreibung - 9th Floor
Picbel Parkade
Cape Town , Western Cape 8001, ZA
Wegbeschreibung - Merkez Mahallesi, Ayazma Caddesi 37
Papirus Plaza, Kat 3, Ofis No: 5-12-13-14-15
Kagithane, Istanbul 34406, TR
Wegbeschreibung - 1900 Fisher Drive
Peterborough, Ontario, K9J 6X6, CA
Wegbeschreibung - 8th Floor AEON Center
Alabang-Zapote Road cor. North Bridgeway
Alabang, Muntinlupa City , Manila 1781, PH
Wegbeschreibung - Spielberk Office Centre
Holandska
Brno, Brno 639 00 , CZ
Wegbeschreibung
Beschäftigte von Lufthansa InTouch
Updates
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17.943 Follower:innen
3 Tage
At Lufthansa InTouch, our commitment to deliver premium customer service is at the heart of everything we do. Our new Vision & Mission video captures what truly defines us – from individual connections and expertise to combining technology with a personal touch. Our colleagues share what matters most to them about being part of our customers' journey. 📽️ Watch the video to see how we make customer service shine! Over the next few weeks, we’ll be sharing stories from our colleagues across our function, showing how they bring our vision and mission to life every day, wherever they are. Together with our Vielfalt, we aim for the North Star: Make Customer Service Shine. ✨️ . . .#ourpeopleourbrand #lufthansaintouch #makesomeonesdayeveryday #WeAreLufthansaInTouch #makecustomerserviceshine #ExploreLufthansaInTouch #LufthansaGroup -
17.943 Follower:innen
4 Tage
We can't wait to meet all the participating students later next week at the Brno Business Week! On November 21, our Lufthansa InTouch team in Brno will be joining many other companies directly at Masaryk University. You can meet us from 12:00 pm to 2:00 pm (CET) at the Faculty of Informatics, and from 5:00 pm to 6:50 pm at the Faculty of Education. Additionally, we will be hosting an Open Day event on November 26th at the Spielberk Office Center from 2:00 pm to 5:30 pm (CET). This event will include guided tours, offering students and graduates a unique opportunity to gain first-hand experience and get an inside look at our daily operations. Please note that registration is required for the guided office tours. For more information, please visit: https://lnkd.in/d83mUM-W
3.348 Follower:innen
1 Woche Bearbeitet
Join us for the 2nd Annual Brno Business Services and Innovation Week, starting on November 18. Everyone is welcome! 🧑🔬🏙️ https://hubs.ly/Q02XJWqr0Brno has become a leading hub for IT and business services, employing 1 in 6 working-age residents in this dynamic sector and adding 2,000 new skilled jobs each year. This year, we’re focusing on #STEM (Science, Technology, Engineering, and Math) #education—the key to sustaining this growth and building a strong future. What will you experience? 🎓 Discussions with Brno companies, educators, and organizations on strengthening STEM skills. 💎 Open days with Brno-based centres including #ABSLDiamonds 2024 winners Deutsche Telekom Services Europe - Czech Republic, Infosys, Atlas Copco, Kyndryl, MANN+HUMMEL, Zebra Technologies and others, such as KBC Global Services or Lufthansa InTouch. 🤝 Meeting top industry leaders, exploring career paths and experiencing innovation up close. Organized by ABSL Czech Republic, Brno #BusinessServices centers in cooperation with Magistrát města Brna (the City of Brno) and with the support of Grafton Recruitment and Cushman & Wakefield. More information 🔗 https://hubs.ly/Q02XJWqr0 #BrnoBSWeek24 #STEMFuture #ABSLDiamonds2024 #CareerInBrno #BusinessinBrno -
17.943 Follower:innen
6 Tage
As the premium customer service provider for the Lufthansa Group, we believe that exceptional customer service goes beyond solving our passengers' queries - it's about building lasting relationships. Every interaction is an opportunity to build loyalty with our customers, especially when the unexpected happens. By embracing the 'Value Center' mindset, we ensure our passengers receive premium support, reinforcing our commitment to service excellence. We were honored that our Managing Director, Carsten Wirths, was invited to share his expertise at the "Chart the Course of Your Business" event hosted by Teleperformance in Barcelona last month.
Passionate Leader to make Customer Servicing Shine - Managing Director Lufthansa InTouch GmbH (Lufthansa Group)
2 Wochen
Why does Transforming Cost Centers into Value Centers matter? What is driving the value that we deliver with our customer servicing organization? In the Airline industry the fast answer would be to help and support our customers, for example in an irregularity, be approachable, find the right solution, being easy to deal with, serve our customer in the channel of his choice etc. But there is more behind it. With “Value Center” we explain a mindset as well, the understanding that a service center does not only produce costs but value to our guests. It describes the right ambition and it is part of a change story towards better servicing our customers. And it reflects the development, that Customer Servicing did become an important touchpoint to generate or destroy customer satisfaction/loyalty. According to the service recovery paradoxon, the loyalty of a customer is higher, if something went wrong in the process and this was fixed fast with a positive outcome for the customer, compared to the situation where nothing went wrong from the beginning. So, the value created in a service center is the increase in customer loyalty. Associated to this is the million-dollar-question: what value has customer loyalty? How expensive is it to win back a customer, what investment is justified to maintain customer loyalty? I had the privilege and pleasure to discuss these thoughts with #ImmaMartinez and #TobiasPalsson from IKEA, guided by #TomMacKenzie during the "Chart the Course of Your Business" event in Barcelona, invited by #Teleperformance. A huge Thank you to the Teleperformance-Crew guided by #EricDupuy, #AlvaroBuesaOlavarrieta, #StefanHeidtmann, for this inspiring experience! -
17.943 Follower:innen
1 Woche
Happy belated 20th anniversary to Lufthansa InTouch Istanbul! 🥳 Although the celebration was originally planned for last year, it was postponed due to the devastating earthquake in Turkey. Our Lufthansa InTouch centre in Istanbul first opened its doors in 2003, with a small team of Customer Service Consultants handling a single service: LH General Reservations for the German and Turkish markets. Fast forward to today, and our operations in Turkey have expanded significantly. We now employ over 500 home-based Consultants across the country, offering more than 60 services in four languages: German, Turkish, French, and Italian, supporting a diverse range of markets. In addition to our main locations in Istanbul and Izmir (which opened in 2016), we proudly became the first LIT centre to transition to a fully virtual work model in 2020. Our employees, based in 52 cities across Turkey, continue to provide essential services such as General Reservations, Miles & More, Baggage Services, and Online Check-In Support. “Since joining the team in 2018, I’ve witnessed how much we have grown and evolved together. This 20-year journey is a true reflection of our collective efforts, and I’m excited about the future. As we celebrate this milestone, I look forward to continuing to contribute to our success and achieving even greater accomplishments in the years ahead” says Dilek Açıkgöz, Site Operations Manager. . . .#LufthansaInTouch #LhInTouchIST #ourpeopleourbrand #wearelufthansagroup #ExploreLufthansaInTouch #LufthansaGroup -
17.943 Follower:innen
1 Woche
Last week, 17 colleagues from our Lufthansa InTouch Manila (LIT MNL) centre were awarded with the First-Class Flyer Certificate as Top Performers for Q3 2024 from different Line of Business. The certificates were presented by Ronilo Mendoza, LIT MNL Site Operations Manager, and Nadine Alysia Bosch, LIT MNL Customer Service Manager. To make the celebration even more special and memorable, the award ceremony took place during Halloween week, with the office decorated spooktacularly. Congratulations once again to our top performers! Your dedication and commitment to delivering exceptional customer service are truly appreciated. ✨ . . .#LufthansaInTouch #LhInTouchManila #ourpeopleourbrand #wearelufthansagroup -
17.943 Follower:innen
2 Wochen
Earlier this month, our service centre in Manila celebrated its 8th anniversary. 🥳 What started with just 17 colleagues has grown over time to 572 colleagues providing more than 8 services in two languages: English and Korean, serving a wide range of markets and providing key services such as General Reservations, Miles and More, Swiss, Chat Support, Customer Feedback Management and Korean B2C and B2B. In this video, our colleagues share their memories, what makes us unique, and their hopes and dreams for Lufthansa InTouch (LIT). Happy birthday, maligayang kaarawan LIT Manila, and here’s to more milestones to come! 🎉 . . .#LufthansaInTouch #LhInTouchManila #ourpeopleourbrand #wearelufthansagroup -
17.943 Follower:innen
2 Wochen
At Lufthansa InTouch, Diversity, Equity and Inclusion (DEI) is part of our DNA. We proudly serve customers in 117 markets, speak 26 languages, and operate from 8 locations around the world. Embracing diversity and fostering an inclusive work environment is a top priority for us. That's why we are proud to announce our commitment to diversity by signing the Charter of Diversity, a recognized initiative that promotes respect and inclusion in the workplace. This charter reaffirms our responsibility to actively promote a culture of mutual respect and appreciation where all employees feel valued, regardless of their ethnicity, background, gender, nationality, sexual orientation, religion, or identity. 💙 . . .#LufthansaInTouch #WeAreLufthansaGroup #OurPeopleAreOurBrand -
17.943 Follower:innen
1 Monat Bearbeitet
Today is World Mental Health Day! 🌍💙 At Lufthansa InTouch, the well-being of our employees is a top priority. We understand that mental health is just as important as physical health. By prioritizing mental health, we become more resilient, better equipped to manage life’s challenges, and more likely to foster healthy relationships. To support our employees' mental health, we recently partnered with OpenUp, a platform dedicated to mental well-being. Currently being tested in the German market, this partnership provides our employees with access to anonymous, unlimited 1-on-1 sessions and mindfulness consultations with certified psychologists, helping them navigate mental challenges or work towards long-term personal goals. “We can’t thrive in life without prioritizing our own mental health. Be kind to yourself, you deserve it,” says Hannah Kühne, Health and Diversity Manager at Lufthansa InTouch. . . .#mentalhealth #lufthansaintouch #OpenUp -
17.943 Follower:innen
1 Monat
We wish all our Jewish colleagues a sweet, happy, and healthy New Year! We hope you enjoy the celebrations and have a prosperous year ahead. Shana Tova U’Metuka! 🍎🍯