Extending the Live Chat Reference Service at the University of Turin – A Case Study (original) (raw)

Franco Bungaro, Maria Vittoria Muzzupapa, and Marco Stefano Tomatis, "Extending the Live Chat Reference Service at the University of Turin – A Case Study." _Proceedings of the IATUL Conferences._Paper 1.
https://docs.lib.purdue.edu/iatul/2017/challenges/1