Proceedings of the IATUL Conferences (original) (raw)
Proceedings of the IATUL Conferences Copyright (c) 2026 Purdue University All rights reserved.https://docs.lib.purdue.edu/iatulRecent documents in Proceedings of the IATUL Conferences en-us Fri, 01 May 2026 13:36:14 PDT 3600 Sparking Collaborative Connections Through Immersive Technologieshttps://docs.lib.purdue.edu/iatul/2025/lightning/1https://docs.lib.purdue.edu/iatul/2025/lightning/1 NIE Library created an innovative space called LIBytes to connect people and ideas through immersive technologies— Virtual Reality (VR), Augmented Reality (AR), Mixed Reality(MR), and AI robots—and to widen equitable access to digital experiences. LIBytes is both a space and a service: we co-design with departments to integrate immersive learning into teaching, research, and outreach.
For instance, we partner across NIE to build shared experiences:
- English Department – Digital Literature: VR for immersive narrative exploration and perspective-taking, with multimodal discussion.
- Asian Languages & Cultures Department – Digital Storytelling: co-creating VR stories that surface linguistic and cultural perspectives and support authentic language learning.
- Learning Journeys in VR: curriculum-aligned explorations of the origins of street names and their cultural histories, extending fieldwork and reflective practice.
- Sustainable Education @ NIE: VR environments that engage learners with sustainability themes, developed with faculty and embedded in learning modules.
We prototype fast, iterate with users, and align experiences to curriculum outcomes. LIBytes lowers the barrier to try emerging tools, reduces the digital divide, and turns the library into a safe testbed for new pedagogy and learning methods.
The co-created experiences have:
- Enhanced teaching and student engagement through embodied, place-based learning.
- Strengthened cross-department collaboration and resource sharing.
- Expanded informal learning in the Library beyond the classroom.
This presentation shares our approach, challenges, and lessons—how a library-led, partnership-first model can connect communities, innovate, and deliver impact.
]]> Jacky Wong Strategic collection management in academic libraries - balancing digital resources, print collections, and study spaceshttps://docs.lib.purdue.edu/iatul/2025/breakout/11https://docs.lib.purdue.edu/iatul/2025/breakout/11 In the time of digital transformation and constrained resources, academic libraries must align collections with institutional priorities. This paper presents how Victoria University of Wellington Library’s strategic approach to balancing physical collections and student needs for study space. By sharing practical approaches and lessons learnt from collection evaluation initiatives, this paper will explore how an academic library seeks to align collections with institutional goal s in a sustainable, user-cantered way. Key discussion points include collection budget and usage trends; stakeholder engagement and UX; data driven approaches; and staff capability building. ]]> Xiaolu Guo et al. Free-dom in Creativity: Cost-accessible AI Tools for Makerspaces in Academic Librarieshttps://docs.lib.purdue.edu/iatul/2025/breakout/10https://docs.lib.purdue.edu/iatul/2025/breakout/10 The integration of Artificial Intelligence (AI) into academic library makerspaces presents emerging opportunities for enhancing innovation, creativity, and user engagement. However, financial considerations often influence the adoption of advanced technologies, particularly in academic institutions located in developing regions. This study systematically reviews freely available AI tools applicable to makerspace environments in academic libraries, providing a descriptive and comparative analysis of their functionalities and potential applications. By mapping the current landscape of open-access on a gratis level, this research identifies key categories of AI applications such as design generation, image generation, language processing, and data visualization, highlighting the strengths, limitations, and practical considerations associated with their adoption. The findings offer a comprehensive resource for librarians and educators seeking to integrate AI technologies into makerspace activities without incurring additional costs and provide recommendations for effective selection and implementation of these tools in academic contexts. ]]> Marvin Factor et al. Enhancing Student Engagement and Learning Outcomes through Microlearning in Academic Librarieshttps://docs.lib.purdue.edu/iatul/2025/breakout/9https://docs.lib.purdue.edu/iatul/2025/breakout/9 The rapid evolution of educational technologies and student learning preferences has prompted academic libraries to explore innovative strategies for instruction and engagement. One such approach gaining traction is microlearning—a method that delivers concise, targeted learning content designed to meet specific objectives in a short period. This research proposes to investigate the integration of microlearning in academic libraries, focusing on its impact on student engagement, information literacy, and the overall effectiveness of library instruction. The study aims to (1) assess the current awareness and use of microlearning in academic library settings, (2) suggest content and factors to consider in implementing microlearning modules on essential library and research skills, and (3) explore the perceptions of librarians regarding this instructional method.
Employing a mixed-methods approach, the study will gather data through open surveys and available learning analytics. Short, focused modules will be developed covering topics such as database searching, citation tools, and evaluating sources. These will be delivered through digital platforms accessible to students across different academic disciplines. The study will also examine the practical challenges and opportunities encountered by librarians in adopting microlearning strategies.
The findings from this research are expected to provide valuable insights into the role of microlearning in modern academic libraries. The results could inform policy, instructional design, and digital service delivery, ultimately contributing to more adaptive, learner-centered library environments that align with the evolving needs of higher education. This study seeks to bridge the gap between traditional library instruction and emerging, technology-enhanced learning practices.
]]> Kate Lora Cruz et al. Navigating Transformation: Staffing, Structure, and Strategy in the AI-Integrated Academic Libraryhttps://docs.lib.purdue.edu/iatul/2025/breakout/8https://docs.lib.purdue.edu/iatul/2025/breakout/8 The rapid integration of AI, automation, and digital transformation necessitates a strategic evolution of academic libraries in staffing, structure, and strategy. At NYU Abu Dhabi, a global campus navigating a transient, multicultural environment, workforce development is paramount for sustained innovation, service excellence, and future readiness.
This presentation outlines our library's transition from a traditional repository to a dynamic knowledge facilitator and inclusive community hub. We are actively redefining roles to include AI competencies, creating professional development pathways that support AI literacy, and fostering hybrid positions that promote flexibility and growth. Key initiatives include cross-training, peer mentoring, and comprehensive AI literacy programs, empowering both academic and administrative staff.
Challenges such as budget constraints, unique regional recruitment and retention dynamics, and the ethical integration of AI into the curriculum persist. However, holistic training and collaborative efforts across NYU's global network have been vital for shared learning and capacity building. Our collaborative strategies emphasize shared cross-campus training, internal upskilling, and inclusive development plans that value all staff contributions.
Ultimately, robust workforce development in these rapidly changing times is not merely an option but a strategic imperative. By cultivating internal talent and fostering adaptability, libraries can remain impactful, connected, and truly future-ready.
]]> Renji Jacob et al. University Library Services Innovation: Strategic AI Integration and Evidence-Based Insightshttps://docs.lib.purdue.edu/iatul/2025/breakout/7https://docs.lib.purdue.edu/iatul/2025/breakout/7 Purpose
Artificial intelligence (AI) technologies is reshaping higher education. In response, university libraries are gradually adopting these tools to enhance service capability and foster user engagement. Aligned with Xi’an Jiaotong-Liverpool University’s “Education + AI Strategic Framework”, specifically the strategic goal of AI for Research and Innovation, this study examines how the Library leverages AI technologies to support scientific discovery and provide more inclusive, responsive library services.
Design/methodology/approach
This study provides a comprehensive perspective on the XJTLU Library AI-enhanced service framework. This framework consists of the LibAI Portal, a unified service platform that includes the LibAI Chatbot, LibAI Database Navigator, and LibAI ChatPDF, along with LibAI Agents and AI literacy workshops. Then, this study conducts a quantitative analysis of user data to examine this multiple AI technologies integration.
Findings
The findings demonstrate that AI-enabled services facilitate personalised interactions, streamline information retrieval, and support more effective resource allocation. Natural language processing capabilities enable intuitive user dialogues, improving service capability. The integration of AI has also promoted greater diversity and inclusivity in service provision, offering scalable support for users with varied research needs and AI literacy.
Originality/value
This study provides evidence-based insight into how university libraries can effectively leverage AI technologies to support scientific discovery and enhance user services in alignment with the university framework. Its important value lies in providing a verifiable and repeatable model for the intelligent transformation of libraries: infrastructure enhances resource utilisation; AI-Agent supports research and learning efficiency; and a systematic literacy education program empowers users, providing a practical implementation path for other university libraries.
]]> Liping Yang et al. Bridging Cultures, Building Communities: The Role of Academic Libraries in Fostering Multicultural Engagement and Digital Inclusionhttps://docs.lib.purdue.edu/iatul/2025/breakout/6https://docs.lib.purdue.edu/iatul/2025/breakout/6 This paper explores the evolving role of academic libraries in small, multicultural settings. Using the University of Saint Joseph (USJ) in Macao as a case study, we examine how the library acts as a catalyst for interdisciplinary collaboration. By bridging the gap between diverse faculty departments—such as History, Sound Engineering, and Design—the library facilitates innovative projects that preserve local heritage and promote Sustainable Development Goals (SDGs). This document outlines two specific case studies: the "First Global Typhoon Macau 1874" exhibition and the "OttoSonic" sound installation. ]]> Emily Chan et al. Generative AI as Disruptor and Driver for Library Data Serviceshttps://docs.lib.purdue.edu/iatul/2025/breakout/5https://docs.lib.purdue.edu/iatul/2025/breakout/5 Over the past decade, academic libraries around the world have focused on developing new services to support data-intensive research and open science. This shift has been driven by funder and publisher mandates emphasizing transparency, reproducibility, and FAIR (Findable, Accessible, Interoperable, Reusable) research l data. Just as these services are maturing, the rapid rise of generative AI tools and their application in research presents a disruptive l force, but also a transformative opportunity for library data services. This paper addresses the evolving impact of generative AI and library data services, contextualized by the experiences of researchers captured in a series of interviews with faculty at the University of Victoria. Researchers interviewed spanned disciplines and l career stages, and held a range of perspectives on campus data services and the introduction of AI in their fields. The application of generative AI in academic research is often criticized for opacity, hallucinations, and biases, which challenges the principles of transparency and rigor underpinning open science and FAIR data management practices. Thus, some researchers see AI as a bridge to digital skills development, while others worry about its impact on foundational research competencies. Nonetheless, the shift to increasingly data l intensive research is only growing. Applied appropriately, generative AI offers the potential to l add capacity to library data services and improve data management practices of researchers. Opportunities include augmenting metadata creation, automating routine data management tasks, and supporting software documentation — critical and time-consuming components of sustainable and reproducible research. Ultimately, the growing prominence of AI in research requires greater data governance. Libraries will need to respond by accelerating staff development, and balancing innovation with respect for academic integrity. ]]> Shahira Khair Reimagining Library Services in the Age of AI: A Case Study from a Canadian Academic Libraryhttps://docs.lib.purdue.edu/iatul/2025/breakout/4https://docs.lib.purdue.edu/iatul/2025/breakout/4 As artificial intelligence reshapes higher education, academic libraries are reimagining their services to meet emerging challenges and opportunities. This article presents a case study of the University of Manitoba Libraries (UML), a Canadian academic library actively integrating AI to improve service delivery, enrich research support, and enhance user engagement while upholding core values of access, equity, and scholarly integrity.
Four key initiatives are discussed: (1) the development of an in-house AI chatbot built on Microsoft Azure services, offering real-time conversational assistance grounded in trusted library content; (2) the implementation of Ex Libris’ Primo Research Assistant to enhance discovery with GPT-based responses; (3) an exploratory research project applying Retrieval-Augmented Generation (RAG) to the institutional repository, MSpace, using metadata embeddings to improve access to open scholarship; and (4) the redesign of the science library as a future-ready, AI-enabled space featuring distributed service points, intelligent kiosks, and teaching labs for AI literacy.
Together, these initiatives illustrate how AI can be adopted not as a replacement for human expertise, but as a tool for strategic innovation. The article reflects on the motivations, development processes, and ethical considerations guiding UML’s work, offering insights for libraries seeking to define their own responsible, user-centered AI trajectories.
]]> Wei Xuan et al. AI Empowerment of Medical Libraries for Promoting Accessible Reading of Evidence-Based Health Guidelineshttps://docs.lib.purdue.edu/iatul/2025/breakout/3https://docs.lib.purdue.edu/iatul/2025/breakout/3 In an age marked by overwhelming information and a rapidly aging global population, the need for accessible, comprehensible health information has never been more urgent. Although evidence-based health guidelines play a crucial role in supporting informed medical decision-making, their dense medical language and structural complexity often render them inaccessible to lay audiences. This study investigates the transformative role of Artificial Intelligence (AI) in enabling medical libraries to serve as dynamic platforms for promoting the accessible reading of such guidelines, thereby advancing public health literacy and equity.
A dual challenge emerges: on one hand, the expanding volume and sophistication of clinical guidelines; on the other, the unmet needs of vulnerable populations—such as the visually and hearing impaired, those with cognitive disabilities, low literacy skills, and the elderly—who often face significant barriers to comprehension. Conventional dissemination strategies fall short in bridging these gaps. While numerous countries have made progress in producing high-quality evidence-based guidelines, effective and inclusive public dissemination, particularly for non-medical audiences, remains insufficient. With their deep expertise in information access, educational outreach, and user-centered services, medical libraries are uniquely positioned to address this shortfall. AI technologies now offer a powerful means to extend their reach and impact.
This paper synthesizes current international and domestic developments in the promotion of accessible health guidelines. Globally, AI has demonstrated its potential through tools such as computer vision for environmental navigation and real-time speech recognition for communication. Specific to health, initiatives like the WHO’s multilingual digital health assistant and large language models have shown promise in simplifying complex medical texts. In China, policy frameworks supporting accessibility and AI-enabled assistive tools have evolved rapidly; however, a significant gap persists in the intelligent transformation of clinical guidelines into accessible, user-friendly formats.
To bridge this gap, we propose a comprehensive framework for AI-integrated services within medical libraries aimed at creating a multi-modal, inclusive reading experience for health guidelines. The framework encompasses four key strategies. First, AI-driven content simplification and summarization will employ natural language processing and large language models to produce plain-language explanations, concise digests, and multimedia outputs including audio, visual, and sign-language formats. Second, multi-modal presentation tools—such as text-to-speech engines, speech recognition systems, and image-to-text converters—will enable flexible, sensory-adaptive access to information. Third, intelligent recommendation engines and conversational agents will utilize user profiling to deliver personalized content and responsive health information support. Finally, the model underscores the indispensable role of human-AI collaboration: medical librarians and healthcare professionals must actively curate, verify, and refine AI-generated content to ensure scientific integrity and practical usability, supported by iterative feedback loops.
By transforming complex, text-heavy medical information into accessible, engaging formats, AI-augmented medical libraries can substantially elevate public health literacy. This model supports self-directed, informed health choices and helps close persistent information gaps among underserved populations. More broadly, it offers a replicable, forward-looking strategy that aligns with global health equity goals and national initiatives such as the "Healthy China 2030" plan. The findings lay critical groundwork for integrating emerging AI capabilities into the next generation of inclusive health information services.
]]> Wenjing Ding From Information to Impact: The Strategic Role of Libraries in University Rankinghttps://docs.lib.purdue.edu/iatul/2025/breakout/2https://docs.lib.purdue.edu/iatul/2025/breakout/2 Academic libraries are increasingly positioning themselves as strategic partners within their institutions, moving beyond traditional support roles to actively advancing institutional priorities, particularly in global university rankings like QS and Times Higher Education (THE). These rankings significantly influence how universities are perceived and funded, and they rely heavily on the use of bibliometric data, research outputs, and institutional reputation.
This paper, presented by SIGMaRI, examines the evolving role of libraries in the rankings landscape. We will highlight impactful library-led initiatives and partnerships with other strategic university departments that advance the university's reputation and shape institutional research strategies. While libraries share common goals in supporting university rankings, they employ diverse approaches tailored to their unique institutional contexts. These differences, shaped by priorities, resource availability, and overarching strategic aims, will be explored in depth to highlight the diverse approaches taken by libraries. Case studies and practical examples will be used to illustrate these varied approaches and to showcase the diversity of library contributions across institutions.
With expertise in research metrics, metadata, and scholarly communication, librarians are well-positioned to support universities in navigating ranking methodologies, informing institutional strategy, and identifying key areas of research excellence and potential growth. We will also explore how libraries enhance research visibility and impact, which are key components of institutional rankings, through the promotion of open access, guidance on reputable publishing venues, and assistance with maintaining accurate researcher profiles.
With efforts such as these, libraries contribute meaningfully to institutional research strategy and help position the university more favorably within global ranking systems.
]]> Tatiana Usova et al. Ethical Governance Framework for Artificial Intelligence in Library Contexts——A Comparative Analysis of IFLA Guidelines and Chinese Implementationhttps://docs.lib.purdue.edu/iatul/2025/breakout/1https://docs.lib.purdue.edu/iatul/2025/breakout/1 The application of artificial intelligence (AI) technology in libraries is becoming increasingly widespread, bringing with it not only enhanced service effectiveness but also various ethical challenges. This study constructs a framework for responsible AI ethical practice in libraries based on the AI ethics guidelines of the International Federation of Library Associations and Institutions (IFLA), contextualized within China's national conditions. The paper first deconstructs the 14 key issues in IFLA's ethical framework, categorizing them into three dimensions: technical risks, social risks, and governance risks, and analyzes the application limitations formed within the Western context. It then explores the policy adaptability of AI ethics governance for Chinese libraries, particularly examining the alignment between the "Interim Measures for the Management of Generative AI Services" and IFLA guidelines, while identifying existing pain points such as uneven regional development. Building upon this analysis, the paper proposes a localized three-tier governance system comprising a national-level "AI Ethics White Paper", provincial alliance ethics review committees, and individual library "ethical checklists". Additionally, it designs dynamic assessment tools that integrate quantitative metrics (algorithmic bias detection indicators) with qualitative analysis (user committee complaint analysis). Finally, through a case study of the ethical practice of AI reference consultation at Shenzhen Library, the practical feasibility of the proposed framework is validated, advocating for "preventive ethics" and the collaborative construction of an industry-wide shared repository of AI ethics cases. This study aims to provide theoretical guidance and practical pathways for responsible AI ethical practice within the Chinese library community, promoting the healthy and sustainable development of AI technology in the library sector. ]]> Xu Shan et al. Beyond the desk: Forging a new future for academic librarieshttps://docs.lib.purdue.edu/iatul/2024/mt/5https://docs.lib.purdue.edu/iatul/2024/mt/5 New LMS? No problem! New Library? Sure! Pandemic? Why not! And now Generative AI, with a cost-of-living crisis thrown in for good measure. The client services staff at UTS Library have weathered their fair share of change safely tucked behind their helpdesk. But the traditional model of librarianship (or library officer-ship) just isn’t cutting it anymore. Instead of clinging to tradition, UTS Library are removing the things that don’t work and letting their community shape what they do to fill the empty spaces left behind. This presentation chronicles the adventures of the staff who have boldly stepped out from behind the helpdesk (which was then summarily destroyed) and how they have worked with their community to shape a new vision for UTS Library. Armed with data from JISC and student surveys, and with academics and students at our side, the staff at UTS Library have completely changed their approach to enquiries, introduced two new community-focused collections, introduced new services and redone the floorplan about 15 times in a two-year period. Like any great saga, it has had its ups and downs, but the results have been a more open and equitable environment for the UTS community, and the journey is still far from over. ]]> Alex McManus What we’ve done we’ve done together: collaboration, agency and student partnershiphttps://docs.lib.purdue.edu/iatul/2024/sse/9https://docs.lib.purdue.edu/iatul/2024/sse/9 The University of Manchester (UoM) has one of the largest and most diverse student populations in the UK. Since 2013 the UoM Library has led the way within the sector by developing and seamlessly integrating a student team into its ways of working, in order to ensure its resources and services clearly reflect the full range of student voices within the student community. This paper will reflect on how the student team has evolved and grown over the last decade and celebrate the influence the team has had over the development and delivery of awarded winning services, like My Learning Essentials, the Library’s academic skilled programme. The presentation will give a brief history of the team, and the approach we take to recruiting its members. It will give an overview of the kind of work the team gets involved with and how it works in partnership with professional Library staff. It will also highlight some of the key projects and events the team have influenced and led on behalf of the UoM Library. Finally, the presentation will provide an evaluation of the teams’ success by highlighting some of the internal and external recognition they have received, the way the team describes and evaluates their own experience, alongside an insight into what UoM student outcome data reveals about them. ]]> Katy Woolfenden Mākau Moʻomeheu: Cultural Competencyʻs Role in our DEIA Effortshttps://docs.lib.purdue.edu/iatul/2024/sse/8https://docs.lib.purdue.edu/iatul/2024/sse/8 Professional library and archives associations recognize the value of cultural competency skills in contributing to the advancement of diversity, equity, inclusion, and access (DEIA). Cultural competency (CC) is the ability to function with awareness, knowledge, and interpersonal skill when engaging people of different backgrounds, assumptions, beliefs, values, and behaviors. In this session participants will be challenged to examine personal perceptions and introduced to strategies that will increase their ability to employ CC. In 2007, the American Library Association (ALA) Committee on Diversity successfully recommended that the ALA Policy on Diversity include goals for inclusive and culturally competent library and information services. In 2012, the Association of College and Research Libraries offered the basic framework for its concept of cultural competence. In 2022, the ACRL Board of Directors approved “Cultural Proficiencies for Racial Equity: A Framework,” which calls on libraries to have a “have a clear and realistic plan to evaluate cultural competencies within their organizations and must demonstrate openness to critically look inward and make the necessary changes.” The framework refers to the related concepts of cultural humility and cultural fluidity and asserts cultural competency is limited as a construct but acknowledges its ubiquity and its utility. Outcomes of attending this session include the ability to define cultural competency (CC) and how its integration at three levels is required to be successful. Examine critically your interaction with people of different cultures, not limited to ethnicity Identify the five stages and where you and your organization are on the continuum of CC Practice four important skills to employ CC Identify the multi-level model for implementing CC Design methods to improve relations with internal and external communities Combine cultural-mindedness with culturally centered communication skills for effective relationships with all people forming the basis for culturally competent organizations, communities and societies. ]]> Helen Wong Smith Where are all the Māori: Understanding the barriers experienced by Māori (and other Indigenous peoples) at University Librarieshttps://docs.lib.purdue.edu/iatul/2024/sse/7https://docs.lib.purdue.edu/iatul/2024/sse/7 Using the presenters research for the Master of Information Studies (Library Science) – MIS (LibS) titled “Barriers to Māori usage of University Libraries an Exploratory Study in Aotearoa New Zealand” the purpose of this workshop is to give attendees a framework to recognise and categorise the barriers that Māori and other indigenous peoples encounter at university libraries. It is also hoped that through workshoping attendees will create simple actions that can be implemented in their home institutions to mitigate some of these barriers. ]]> Troy Tuhou Community Outreach Through Research Archiveshttps://docs.lib.purdue.edu/iatul/2024/sse/6https://docs.lib.purdue.edu/iatul/2024/sse/6 In 2020, the University of Pittsburgh Library System (ULS) acquired the extensive archive of August Wilson, the African American Pulitzer-prize winner who was born in Pittsburgh and who centered the bulk of his work around giving a voice to the African American community in Pittsburgh through his ten-play American Century Cycle. The paper discusses the outreach program to the local communities, aimed at opening up the archive to much more than academic research. Once the archive was processed and opened to the public in 2023, the ULS partnered with the local schools to offer teacher and student scholarships to use the archive for integration into the curricula, for sparking creative student projects, including exhibits, and for creating a sense of celebration of black history and artistic achievement. In addition, we are also offering creative fellowships to local artists who use the archive as an inspiration for their own creative expression. ]]> Kornelia Tancheva Indigenising official referencing style guides: An Indigenous Australian Case Studyhttps://docs.lib.purdue.edu/iatul/2024/sse/5https://docs.lib.purdue.edu/iatul/2024/sse/5 Globally, Indigenous communities are increasingly asserting their agency within academia, advocating for the recognition and integration of Indigenous knowledge paradigms alongside western knowledge systems. Indigenous research methodologies, often relational in nature, provide Indigenous researchers with the mechanisms to advance and contribute to this growing body of collective knowledge. In this paper presentation, we explore the case study of an Australian academic library that has Indigenized university processes associated with citational attribution in research. This case study examines strategies, challenges, and best practice exemplars that empower and support its academic communities to respectfully acknowledge both Indigenous knowledge and Indigenous knowledge holders’ contributions to research. It is hoped this paper presentation will contribute to the ongoing dialogue of Indigenisation in Aotearoa New Zealand academic libraries, and the wider academic setting, that empowers and acknowledges self-determination of Indigenous communities. This paper aligns to the theme of Ōritetanga – Equity, Diversity, and Inclusion, and discusses the embedding of Indigenous knowledge systems into university practice. ]]> Tracy Maniapoto et al. Are library teaching and research services broken? Understand the academic journey for better service designhttps://docs.lib.purdue.edu/iatul/2024/sse/4https://docs.lib.purdue.edu/iatul/2024/sse/4 Do we really understand what academics need from libraries today? Can understanding and empathising with the academic experience challenge library assumptions about teaching and research services? UTS Library investigated these questions through a year-long project. Using a design-thinking project methodology, empathy mapping and human-centred practices, the project team was able to delve into the world of the UTS academic: gaining a comprehensive understanding of the academic’s goals, behaviours, motivations and pain points around conducting teaching and research activities. The resulting insights present new opportunities for service design and delivery in an academic library context. UTS Library staff now have a suite of tools, including persona profiles and journey maps, that provide clarity and understanding on a multitude of factors affecting academics such as how they manage time pressures and why they choose to sacrifice career progression. These tools will help staff to align library services with the goals and motivations of academics in a more nuanced way, improving the journey of academics and grounding their positive experiences in a library context. Learn more about the project approach, the suite of tools created as well as the final insights and opportunities identified and discover how this kind of research allows us to authentically connect with academics and reshape the teaching and research services delivered by academic libraries with the client at the centre. ]]> Tess Hobbis et al. Beyond the Shelves: Exploring The Voices of All Through Podcastinghttps://docs.lib.purdue.edu/iatul/2024/sse/3https://docs.lib.purdue.edu/iatul/2024/sse/3 Academic podcasting provides an innovative platform to capture and communicate the voices of all, disrupting traditional academic publishing models through open and accessible media. But can they serve as a platform to include living indigenous knowledge, decolonise research and liberate the library by capturing and distributing oral narratives within a context relevant to your library community? This workshop will enable IATUL delegates to explore this question and develop the skills to plan an effective podcast. We will explore possibilities and share our experiences of developing the IATUL Beyond the Shelves podcast based on a collaborative IATUL funded International Research and Study Programme project. This will cover the pre-production, production and post-production stages of podcasting. Delegates will then have the opportunity to consider and plan a podcast series focussed on the voices of all, incorporating proposed episodes with indigenous or previously excluded library communities. As Chong (2022) articulates, libraries are still to effectively capture the knowledge systems of First Nations people. Could capturing the oral traditions of indigenous communities be a potential response? Ewing (2022) poses a similar question when articulating the dominant epistemology of universality favoured by Western modernity, calling instead for pluralistic approaches including multiple and diverse voices. How can oral traditions and living knowledge be adopted to capture and distribute the voices of all in our university libraries? What opportunities does the audio medium of podcasting provide? ]]> Vicky Grant et al.