| From Letters to Logistics - The enabling role of a lean transformation programme in a national postal service: The case of An Post, Ireland Seamus O'Reilly, University of Cork Leadiing Edge Group An Post |
| Key themes of practical implications of Lean, Six Sigma and Lean Six Sigma in the public administration sector. A Systematic Literature Review EVANGELOS PSOMAS, University of Patras Efthalia Keramida, University of Patras Antony Jiju, Heriot Watt University |
| Rattle Detection – An Automotive Case Study Orla Hartley, Jaguar Land Rover |
| Sustaining Continuous Improvement in Public Sector Services Through Double Loop Learning Chris Buckell MSc, University of Warwick Mairi Macintyre Assoc. Prof., University of Warwick |
| The application of measures of lean production for services Willem Salentijn, VU University Amsterdam Jiju Antony, Edinburgh Business School chad laux, Purdue University |