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| DocumentationSearch our documentation for self-help answers to your questions or issues. View Documentaion | Office HoursFASRC holds regular office hours to help users and labs with questions or issues. Office Hours | FASRC TicketCreate a help ticket with FASRC by sending an email with details to rchelp@rc.fas.harvard.edu Create Help Ticket |
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| Service Center/Billing Information for requesting, managing data storage allocations, changes, and billing. Storage Service Center | Purchasing Systems/NodesInformaiton on purchasing of nodes to supplement the cluster and increase a lab’s fairshare. Hosted Systems | Storage AllocationsStorage allocation management and information through our Coldfront system (VPN required). Coldfront |
| StatusFAS Research Computing status information page. Status Page | AccountsFAS Research Computing account information. Get An Account | Instruments/SPINALInformation on instruments and the SPINAL system. Instruments/Spinal |
| General IT HelpDesktop/laptop, email, WiFi, or other IT-related issues not specific to FASRC services. Contact HUIT | FASRC/Informatics PortalThe FASRC/Informatics user Portal for accounts, tickets, etc. (FASRC login required). Portal Login | Other Resources Other resources, further reading, and sites that FASRC users may find helpful. Other Resources |
TIP: To help RC better help you, when submitting a ticket, be specific about the system and/or resource you’re having trouble with. A good guideline for your ticket description is to consider the who, what, where, when, and why of your problem. The more targeted your description, the faster RC can diagnose and resolve the issue.