Psychological Service Design: From Consulting Space to Experience Place (original) (raw)

Abstract

Through case analysis of changes in mental health counseling methods both domestically and internationally, a multidimensional quadrant model for the design turn of psychological counseling centers is abstracted from philosophy, and a fusion path for the design turn between different quadrants is proposed. At the same time, it is proposed that the design of psychological counseling centers is shifting from traditional counseling spaces to technology based experiential place, and the role of psychological counselors is shifting from providing counseling services to evaluating experiential effects. The positioning of psychological counseling centers is shifting from a space for relieving psychological stress to a place where stories can occur, which is the academic contribution of this study. Based on the service theater model, it is proposed that psychological counseling services as experience venues can be designed from three aspects of service contacts: common goals, service scenarios, and interactive processes. Then, through the transformation of the Psychological Counseling Center of Chongqing University of Posts and Telecommunications, the necessity and feasibility of designing psychological counseling services from consultation spaces to experience venues are verified through the actual design process and effects. This is the practical value of this study.

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Acknowledgements

This work was supported by Doctoral startup fund and talent introduction fund project of Chongqing University of Posts and Telecommunications -- Research on the cost and benefit distribution of big data productization (K2020–201) and Chongqing educational science planning project -- Research on the talent training system of “social theme” in Colleges and Universities (2020-GX-284) and Research Center for network social development of Chongqing University of Posts and Telecommunications -- Research on the cost of network big data production (2020SKJD06).

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Authors and Affiliations

  1. Chongqing University of Posts and Telecommunications, Chongqing, 400065, China
    Manhai Li, Yiman Wu, Qi Hou, Yingying Sun & Ming Chen

Authors

  1. Manhai Li
  2. Yiman Wu
  3. Qi Hou
  4. Yingying Sun
  5. Ming Chen

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Correspondence toManhai Li .

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Editors and Affiliations

  1. Principal, Aaron Marcus and Associates, Berkeley, CA, USA
    Aaron Marcus
  2. World Usability Day and Bubble Mountain, Newton Center, MA, USA
    Elizabeth Rosenzweig
  3. Federal University of Pernambuco, Recife, Pernambuco, Brazil
    Marcelo M. Soares

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© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Li, M., Wu, Y., Hou, Q., Sun, Y., Chen, M. (2024). Psychological Service Design: From Consulting Space to Experience Place. In: Marcus, A., Rosenzweig, E., Soares, M.M. (eds) Design, User Experience, and Usability. HCII 2024. Lecture Notes in Computer Science, vol 14716. Springer, Cham. https://doi.org/10.1007/978-3-031-61362-3\_24

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