Customer and User Involvement in Agile Software Development (original) (raw)

Abstract

Studies of user involvement in agile development are very scarce. We provide a case study of how user involvement took place in a large agile project, which utilized the agile method eXtreme Programming. Planning games, user stories and story cards, working software and acceptance tests structured the user involvement. We found genuine customer and user involvement in the form of direct and indirect participation in the project. The involved customer representatives played informative, consultative and participative roles in the project. This lead to their functional empowerment i.e. the users were enabled to carry out their work to their own satisfaction and in an effective, efficient and economical manner.

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Authors and Affiliations

  1. Department of Informatics, Copenhagen Business School, DK-2000, Frederiksberg, Denmark
    Karlheinz Kautz

Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Helsinki, P.O.Box 68, 00014, Helsinki, Finland
    Pekka Abrahamsson
  2. DIEE Department of Electrical and Electronic Engineering, University of Cagliari, Cagliari, Sardinia, Italy
    Michele Marchesi
  3. Agile Software Engineering/e-Business Engineering (ase/ebe) group, University of Calgary, Calgary, Canada
    Frank Maurer

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Kautz, K. (2009). Customer and User Involvement in Agile Software Development. In: Abrahamsson, P., Marchesi, M., Maurer, F. (eds) Agile Processes in Software Engineering and Extreme Programming. XP 2009. Lecture Notes in Business Information Processing, vol 31. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-01853-4\_22

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