The Research on the Demand Model of After-Sales Service Supply Chain (original) (raw)

Abstract

The market competition has got into the era of winning service, the status and role of after-sales service supply chain are becoming increasingly apparent. In this paper, we introduce the definition of after-sales service supply chain and obtain its demand model through the analysis of occurrence mechanism, characteristics and the influence factors; we do hope to provide reference to other relevant research on after-sales service supply chain.

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Authors and Affiliations

  1. School of Economics & Management, Yanshan University, Qinhuangdao, China, 066004
    Jiuhe Wang & Ying Zhang
  2. Management Engineering Department, Qinhuangdao Institude of Technology, Qinhuangdao, China, 066004
    Ping Liu

Authors

  1. Jiuhe Wang
  2. Ping Liu
  3. Ying Zhang

Editor information

Editors and Affiliations

  1. Wuhan Section Special No.1, International Science & Education Researcher Association, Jiangxia Road of Wuhan, Wuhan, China
    David Jin
  2. Guangzhou Section, International Science & Education Researcher Association, No.144, Jinheng Road Jinbi Garden 85-1102 southern Road of Industry Avenue Haizhu District, Guangzhou, Guang Dong provience, China
    Sally Lin

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© 2011 Springer-Verlag Berlin Heidelberg

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Wang, J., Liu, P., Zhang, Y. (2011). The Research on the Demand Model of After-Sales Service Supply Chain. In: Jin, D., Lin, S. (eds) Advances in Computer Science, Intelligent System and Environment. Advances in Intelligent and Soft Computing, vol 106. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-23753-9\_63

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