An Integrative Model for Organization-wide Quality... : Quality Management in Healthcare (original) (raw)
ORIGINAL ARTICLE: PDF Only
Lessons from the Field
O'Brien, James L.; Shortell, Stephen M.; Hughes, Edward F. X.; Foster, Richard W.; Carman, James M.; Boerstler, Heidi; O'Connor, Edward J.
Abstract
This article describes a model of CQI that is designed to characterize the elements necessary for successfully improving quality at an organization-wide level; describe and understand the organizational dynamics in implementing an organization-wide effort; and aid in diagnosing and solving common implementation challenges. Three cases illustrate the model and how it can be used.
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