Financial services business process outsourcing (original) (raw)
Information & Contributors
Information
Published In
Communications of the ACM Volume 47, Issue 5
New architectures for financial services
May 2004
93 pages
Copyright © 2004 ACM.
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 01 May 2004
Published in CACM Volume 47, Issue 5
Permissions
Request permissions for this article.
Check for updates
Qualifiers
- Article
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- View Citations
- Downloads (Last 12 months)130
- Downloads (Last 6 weeks)29
Reflects downloads up to 12 Jan 2025
Other Metrics
Citations
- Pilch S(2023)A Career in IT? The Meanings of a Career at Business Process Outsourcing Centers in Poland from a Biographical PerspectiveQualitative Sociology Review10.18778/1733-8077.19.1.0419:1(76-100)Online publication date: 31-Jan-2023
- Moussa MSayed MAllam B(2023)Identifying characterizations of BPM methodology in hotel industry: evidence from listed hotel companies in EgyptBusiness Process Management Journal10.1108/BPMJ-07-2023-050530:1(28-62)Online publication date: 20-Oct-2023
- Bagher MMacKerron G(2018)Outsourcing and the Flexible Firm; The Financial Services IndustryPositive and Negative Aspects of Outsourcing10.5772/intechopen.72771Online publication date: 21-Mar-2018
- Borman M(2017)Applying Multiple Perspectives to the BPO Decision: A Case Study of Call Centres in AustraliaOutsourcing and Offshoring Business Services10.1007/978-3-319-52651-5_12(413-454)Online publication date: 3-Jun-2017
- Gerbl MMcIvor RHumphreys P(2016)Making the business process outsourcing decision: why distance mattersInternational Journal of Operations & Production Management10.1108/IJOPM-04-2014-019236:9(1037-1064)Online publication date: 5-Sep-2016
- Bollen P(2016)Business Process Model Semantics in BPMNInnovations in Enterprise Information Systems Management and Engineering10.1007/978-3-319-32799-0_3(31-45)Online publication date: 2-Apr-2016
- von Rosing MDoucet GJansson Gvon Scheel GStoffel FBach BKuil HWaters J(2015)Business Process OutsourcingThe Complete Business Process Handbook10.1016/B978-0-12-799959-3.00033-1(661-675)Online publication date: 2015
- MacKerron GKumar MBenedikt AKumar V(2014)Performance management of suppliers in outsourcing project: case analysis from the financial services industryProduction Planning & Control10.1080/09537287.2013.86970226:2(150-165)Online publication date: 12-Feb-2014
- Marinč M(2013)Banks and information technologyElectronic Commerce Research10.1007/s10660-013-9107-213:1(71-101)Online publication date: 1-Mar-2013
- Joo SKwon IWon Lee C(2012)Future State of Outsourcing Supply Chain Information SystemsEnterprise Information Systems and Advancing Business Solutions10.4018/978-1-4666-1761-2.ch008(137-152)Online publication date: 2012
- Show More Cited By
View Options
View options
View or Download as a PDF file.
eReader
View online with eReader.
Magazine Site
View this article on the magazine site (external)
Login options
Check if you have access through your login credentials or your institution to get full access on this article.