Meeting a Composite of User Needs Amidst Change and Controversy: The Case of the New York Public Library (original) (raw)

Elizabeth Blair, "With Modern Makeovers, America's Libraries Are Branching Out," NPR.org, September 1, 2013, accessed September 16, 2013, www.npr.org/2013/09/01/217211315/with-modern-makeovers-americas-libraries-are-branching-out.

Scott Sherman, "The Hidden History of New York City's Central Library Plan," The Nation, August 28, 2013, accessed September 16, 2013, www.thenation.com/article/175966/hidden-history-new-york-citys-central-library-plan.

"The Nation's Largest Libraries: A Listing By Volumes Held," accessed September 16, 2013, www.ala.org/tools/libfactsheets/alalibraryfactsheet22.

Jennifer Maloney, "Lawsuit Filed to Stop New York Public Library Renovation," wsj.com, July 4, 2013, accessed September 16, 2013, http://blogs.wsj.com/metropolis/2013/07/04/lawsuit-filed-to-stop-new-york-public-library-renovation/; Robin Pogrebin, "New York Public Library Is Sued Over Book Plan," New York Times ArtsBeat, July 10, 2013, accessed September 16, 2013, http://artsbeat.blogs.nytimes.com/2013/07/10/new-york-public-library-is-sued-over-book-plan.

"About The New York Public Library," accessed September 16, 2013, www.nypl.org/help/about-nypl.

"History of The New York Public Library," accessed September 16, 2013, www.nypl.org/help/about-nypl/history.

The Committee to Save NYPL, accessed July 29, 2014, www.savenypl.org.

Anthony Marx, "NYPL: Why we are changing the Central Library Plan," Library Journal, May 13, 2014, accessed July 29, 2014, www.savenypl.org.

"Improved Services," accessed September 16, 2013, www.nypl.org/help/about-nypl/capital-projects/improved-services.

"The Truth About the Central Library Plan," accessed September 16, 2013, www.savenypl.org/the-truth-about-the-central-library-plan.

Susan Bernofsky, "A Library for the People," Huffington Post, June 26, 2013, accessed September 16, 2013, www.huffingtonpost.com/susan-bernofsky/timely-a-library-for-the-\_b\_3505990.html.

Scott Sherman, "Upheaval at the New York Public Library," The Nation, November 30, 2011, accessed September 16, 2013, www.thenation.com/article/164881/upheaval-new-york-public-library.

Robert Darnton, et al., "'In Defense of the New York Public Library': An Exchange," New York Review of Books, July 12, 2012, accessed September 16, 2013, www.nybooks.com/articles/archives/2012/jul/12/defense-new-york-public-library-exchange.

Scott Sherman, "The Hidden History of New York City's Central Library Plan," The Nation, August 28, 2013, accessed August 1, 2014, www.thenation.com/article/175966/hidden-history-new-york-citys-central-library-plan.

Robert M. Solorzano, "Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work," Reference Librarian 54, no. 2 (2013), http://dx.doi.org/10.1080/02763877.2013.755398.

Cliff Mcknight, James Dearnley, and Anne Morris, "Making E-Books Available Through Public Libraries: Some User Reactions," Journal of Librarianship & Information Science 40, no. 1 (2008), http://dx.doi.org/10.1177/0961000607086619.

Lee Rainie et al., "The Rise of E-reading," Pew Internet Libraries, accessed October 8, 2013, http://libraries.pewinternet.org/2012/04/04/the-rise-of-e-reading.

Brianna B. Buljung, and Karen G. Cooper, "IPads, Kindles and Tablets, Oh My: Using a Technology Petting Zoo to Teach about Downloadable Ebooks," Library Hi Tech News 30, no. 1 (2013), http://dx.doi.org/10.1108/07419051311320913.

William H. Walters. "E-books in Academic Libraries: Challenges for Discovery and Access," Serials Review [serial online] 39, no. 2 (June 2013): 97–104, Library Literature & Information Science Full Text (H.W. Wilson), Ipswich, MA, accessed August 1, 2014.

Jeff Staiger, "How E-books Are Used," Reference & User Services Quarterly 51, no. 4 (Summer 2012): 355–65, available from Library Literature & Information Science Full Text (H.W. Wilson), Ipswich, MA, accessed August 1, 2014.

Barbara Blummer, "E-books Revisited: The Adoption of Electronic Books by Special, Academic, and Public Libraries," Internet Reference Services Quarterly 11, no. 2 (2006), accessed October 7, 2013, http://dx.doi.org/10.1300/J136v11n02\_01; Ross Duncan, "Ebooks and Beyond: Update on a Survey of Library Users," Australasian Public Libraries & Information Services 24, no. 4 (2011): 182.

Duncan, "Ebooks and Beyond."

Blummer, "E-books Revisited."

Mirela Roncevic, "E-book Platforms for Libraries," Library Technology Reports [serial online], 49, no. 3 (April 2013): 33–42, available from Library Literature & Information Science Full Text (H.W. Wilson), Ipswich, MA, accessed August 1, 2014; Trey Shelton, Tara Cataldo, and Amy Buhler, "eBook Platforms: Lessons Learned From Managing Multiple Providers," Against The Grain 25, no. 6 (December 2013): 12–20, available from Library Literature & Information Science Full Text (H.W. Wilson), Ipswich, MA, accessed August 1, 2014.

Preedip B. Babu and M. Krishnamurthy, "Library Automation to Resource Discovery: A Review of Emerging Challenges," Electronic Library 31, no. 4 (2013), accessed October 7, 2013, http://dx.doi.org/10.1108/EL-11-2011-0159.

Jessica Moyer and Jennifer Thiele, "E-books and Readers in Public Libraries: Literature Review and Case Study," New Library World 113, no. 5/6 (2012), http://dx.doi.org/10.1108/03074801211226346.

Duncan, "Ebooks and Beyond," 192.

David Block, "Remote Storage in Research Libraries: A Microhistory," Library Resources & Technical Services 44, no. 4 (2000): 184.

Wyoma vanDuinkerken, "Lessons Learned: Can a Resource in Common Work?" New Library World 113, nos. 1/2 (2012), http://dx.doi.org/10.1108/03074801211199059.

Robert S. Seeds, "Impact of Remote Library Storage on Information Consumers: 'Sophie's Choice'?" Collection Building 19, no. 3 (2000): 107.

Block, "Remote Storage"; Seeds, "Impact of Remote Library Storage."

Darnton et al., "In Defense."

"Access to Offsite Collections," accessed October 7, 2013, www.nypl.org/help/get-what-you-need/access-offsite-collections.

M. Cristina Pattuelli and Debbie Rabina, "Forms, Effects, Function: LIS Students' Attitudes Towards Portable E-Book Readers," Aslib Proceedings: New Information Perspectives 62, no. 3 (2010).

Miriam L. Matteson, Jennifer Salamon, and Lindy Brewster, "A Systematic Review of Research on Live Chat Service," Reference & User Services Quarterly 5, no. 2 (2011), accessed September 16, 2013, http://search.ebscohost.com.ezproxy.pratt.edu:2048/login.aspx?direct=true&db=llf&AN=527655615&site=ehost-live.

Kristina M. Spurgin and Barbara M. Wildemuth, "Content Analysis," in Applications of Social Research Methods to Questions in Information and Library Science, ed. Barbara M. Wildemuth (Westport, CT: Libraries Unlimited, 2009), 297–307.

Since waitlists are common for popular print materials, this raises the question of user expectations regarding digital content, a question that beckons further examination in subsequent research.

Number flowing quotes refer to coded respondent numbers.

"Access to Offsite Collections."

Laura Saunders, "Learning from Our Mistakes: Reflection on Customer Service and How to Improve it at the Reference Desk," College & Undergraduate Libraries 20, no. 2 (2013): 144–55, http://dx.doi.org/10.1080/10691316.2013.789661.

Bernofsky, "A Library for the People."

Gary E. Strong, "If We Change It—Will They Come?" Reference Services Review 34, no. 3 (2006), 333–39.

David A. Tyckoson, "Issues and Trends in the Management of Reference Services: A Historical Perspective," Journal of Library Administration 52, no. 6–7 (2012), 581–600, http://dx.doi.org/10.1080/01930826.2012.707953.