AIS Electronic Library (AISeL) - Proceedings of the International Conference on Information Systems Development (ISD): What Seniors Need vs What Providers Deliver: A Cross-Country Perspective on Value (Mis)Alignment in Digital Transformation of Elderly Care in Poland and Sweden (original) (raw)

Ella Kolkowska, Örebro University School of Business, SwedenFollow
Ewa Soja, Krakow University of Economics, PolandFollow
Piotr Soja, Krakow University of Economics, PolandFollow
Jakub Kanclerz, Krakow University of Economics, PolandFollow
Bartłomiej Balsamski, Krakow University of Economics, PolandFollow

Abstract

This explorative study examined how technology providers are meeting seniors’ expectations for developing ICT solutions enabling digital transformation of elderly care in two contrasting socioeconomic settings: Poland and Sweden. To this end, we have analyzed the characteristics emphasized as important by technology providers on their websites and compared these factors with seniors’ needs identified in previous research. Our preliminary findings suggest that technology providers in Poland and Sweden fall short to fully meet the diversity of seniors’ needs or address their expectations. In this respect, it appears that technology providers focus mainly on those needs of seniors that are most strongly recognized and unmet in the context of the prevailing socio-economic conditions of a given country.

DOI

10.62036/ISD.2025.120

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Since November 17, 2025

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What Seniors Need vs What Providers Deliver: A Cross-Country Perspective on Value (Mis)Alignment in Digital Transformation of Elderly Care in Poland and Sweden