Vesna Vukšić | Faculty of Economics, University of Zagreb (original) (raw)
Papers by Vesna Vukšić
Business Process Management Journal, 2009
Purpose -The purpose of this paper is to report on the results of research into the precedence of... more Purpose -The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts.
Baltic Journal of Management
Purpose – The purpose of this paper is to examine the way strategic approach to business process ... more Purpose – The purpose of this paper is to examine the way strategic approach to business process management (BPM) impacts organizational performance, both its financial and non-financial aspects, using empirical data from Croatian firms. The impact of strategic approach to BPM on process performance measurement (PPM) is examined as well. Design/methodology/approach – A questionnaire survey was conducted on a sample of 194 manufacturing and service firms in Croatia and propositions were tested using a structural equation model with SAS software. Findings – The results suggest that PPM practice is positively related to strategic approach to BPM. The impact of PPM on non-financial performance has been found, as well as the impact of non-financial performance on financial performance, thus indicating an indirect influence of PPM on financial performance. Originality/value – The paper extends the previous research that exclusively investigated impact of BPM to organizational performance....
Business Process Management (BPM) has been recently adopted as a mechanism for achieving competit... more Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented
Croatian Operational Research Review, 2015
Filtration Industry Analyst, 2000
The use of the Internet and the World Wide Web is growing very fast because this information tech... more The use of the Internet and the World Wide Web is growing very fast because this information technology facilitates new approaches to promote companies and to sell products and services. This paper examines the use of the Internet in large Croatian companies. Companies with Internet access and the contents of their Web sites are analyzed. The main goal is to
Baltic Journal of Management, 2012
South East European Journal of Economics and Business, 2009
Many enterprises are adopting enterprise resource planning (ERP) systems for improving their effi... more Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type ...
Business Systems Research, 2010
... support; 3) process execution support. Eardley and coauthors define six different roles of IT... more ... support; 3) process execution support. Eardley and coauthors define six different roles of IT/IS: 1) con-straint; 2) catalyst; 3) neutral; 4) driver; 5) enabler and 6) proactive (Eardley, Shah and Rad m an, 2008). While the role of ...
Zagreb International Review of …, 2000
An Empirical Review of the Internet Technology Application in Croatian Large Companies 95 many re... more An Empirical Review of the Internet Technology Application in Croatian Large Companies 95 many recent surveys about the Web Server software usage on Internet (Netcraft, 1998). The survey conducted in May 1998 has collected responses from 2.308.502 sites. The results of the ...
Sažetak U ovom radu prikazani su rezultati istraživanja provedenog u okviru internog projekta Eko... more Sažetak U ovom radu prikazani su rezultati istraživanja provedenog u okviru internog projekta Ekonomskog fakulteta u Zagrebu, pod nazivom Menadžment poslovnih procesa i znanja u hrvatskim poduzećima. U okviru istraživanja provedena je anketa o upravljanju procesima i znanjem u hrvatskim organizacijama. Utvrđena je razina i zrelost procesne orijentacije, kao i osnovna obilježja menadžmenta znanja u hrvatskim poduzećima, te su rezultati istraživanja uspoređeni s rezultatima istraživanja provedenog u Sloveniji.
Purpose – The paper examines how business process management (BPM) is incorporated within organis... more Purpose – The paper examines how business process management (BPM) is incorporated within organisational structure. We demonstrate how a strategic interest in BPM and formal responsibilities for BPM activities shape the efficiency, quality and agility of BPM initiatives. By conducting field research, useful empirical insights were drawn about the necessary conditions for ensuring the success of BPM initiatives.
Design/methodology/approach – A questionnaire survey of BPM adoption practices was conducted among private- and public-sector organisations with more than 50 employees. A cross-national sample of 60 Croatian and 51 Slovenian companies is analysed by applying a subsampling strategy and using inferential statistics methods.
Findings – The study clearly shows how particular structural decisions can foster the operational excellence of BPM initiatives. Formal process roles and specialised BPM units were recognised as important drivers of organisational success. In addition, how strategic support and related structural choices create a synergistic effect and make process efforts worthwhile is explained.
Practical implications – The research findings offer useful benchmarking of current BPM practices. The developed BPM commitment matrix represents a simple tool for self-assessment. Its path-dependent logic provides guidelines for improving the outcomes of BPM governance in general, and BPM initiatives specifically.
Originality/value – The paper extends previous research by showing the performance effects of several BPM governance practices. The results clearly suggest that the best outcomes of BPM initiatives were achieved by organisations that had introduced a strategic approach to BPM, along with having defined a centralised BPM responsibility and assigned decentralised process ownership roles.
Business Process Management Journal, 2009
Purpose -The purpose of this paper is to report on the results of research into the precedence of... more Purpose -The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts.
Baltic Journal of Management
Purpose – The purpose of this paper is to examine the way strategic approach to business process ... more Purpose – The purpose of this paper is to examine the way strategic approach to business process management (BPM) impacts organizational performance, both its financial and non-financial aspects, using empirical data from Croatian firms. The impact of strategic approach to BPM on process performance measurement (PPM) is examined as well. Design/methodology/approach – A questionnaire survey was conducted on a sample of 194 manufacturing and service firms in Croatia and propositions were tested using a structural equation model with SAS software. Findings – The results suggest that PPM practice is positively related to strategic approach to BPM. The impact of PPM on non-financial performance has been found, as well as the impact of non-financial performance on financial performance, thus indicating an indirect influence of PPM on financial performance. Originality/value – The paper extends the previous research that exclusively investigated impact of BPM to organizational performance....
Business Process Management (BPM) has been recently adopted as a mechanism for achieving competit... more Business Process Management (BPM) has been recently adopted as a mechanism for achieving competitive advantage thorough process-related performance improvement. In order to analyze the current level of BPM adoption, and thus improve it, contemporary organizations use the concept of Business Process Orientation (BPO). This research uses a multi-site case study approach is to analyze how five Croatian companies have implemented
Croatian Operational Research Review, 2015
Filtration Industry Analyst, 2000
The use of the Internet and the World Wide Web is growing very fast because this information tech... more The use of the Internet and the World Wide Web is growing very fast because this information technology facilitates new approaches to promote companies and to sell products and services. This paper examines the use of the Internet in large Croatian companies. Companies with Internet access and the contents of their Web sites are analyzed. The main goal is to
Baltic Journal of Management, 2012
South East European Journal of Economics and Business, 2009
Many enterprises are adopting enterprise resource planning (ERP) systems for improving their effi... more Many enterprises are adopting enterprise resource planning (ERP) systems for improving their efficiency and productivity. Although there are tremendous benefits to implementing an ERP system, there are just as many risks. The problem is that many projects of this type ...
Business Systems Research, 2010
... support; 3) process execution support. Eardley and coauthors define six different roles of IT... more ... support; 3) process execution support. Eardley and coauthors define six different roles of IT/IS: 1) con-straint; 2) catalyst; 3) neutral; 4) driver; 5) enabler and 6) proactive (Eardley, Shah and Rad m an, 2008). While the role of ...
Zagreb International Review of …, 2000
An Empirical Review of the Internet Technology Application in Croatian Large Companies 95 many re... more An Empirical Review of the Internet Technology Application in Croatian Large Companies 95 many recent surveys about the Web Server software usage on Internet (Netcraft, 1998). The survey conducted in May 1998 has collected responses from 2.308.502 sites. The results of the ...
Sažetak U ovom radu prikazani su rezultati istraživanja provedenog u okviru internog projekta Eko... more Sažetak U ovom radu prikazani su rezultati istraživanja provedenog u okviru internog projekta Ekonomskog fakulteta u Zagrebu, pod nazivom Menadžment poslovnih procesa i znanja u hrvatskim poduzećima. U okviru istraživanja provedena je anketa o upravljanju procesima i znanjem u hrvatskim organizacijama. Utvrđena je razina i zrelost procesne orijentacije, kao i osnovna obilježja menadžmenta znanja u hrvatskim poduzećima, te su rezultati istraživanja uspoređeni s rezultatima istraživanja provedenog u Sloveniji.
Purpose – The paper examines how business process management (BPM) is incorporated within organis... more Purpose – The paper examines how business process management (BPM) is incorporated within organisational structure. We demonstrate how a strategic interest in BPM and formal responsibilities for BPM activities shape the efficiency, quality and agility of BPM initiatives. By conducting field research, useful empirical insights were drawn about the necessary conditions for ensuring the success of BPM initiatives.
Design/methodology/approach – A questionnaire survey of BPM adoption practices was conducted among private- and public-sector organisations with more than 50 employees. A cross-national sample of 60 Croatian and 51 Slovenian companies is analysed by applying a subsampling strategy and using inferential statistics methods.
Findings – The study clearly shows how particular structural decisions can foster the operational excellence of BPM initiatives. Formal process roles and specialised BPM units were recognised as important drivers of organisational success. In addition, how strategic support and related structural choices create a synergistic effect and make process efforts worthwhile is explained.
Practical implications – The research findings offer useful benchmarking of current BPM practices. The developed BPM commitment matrix represents a simple tool for self-assessment. Its path-dependent logic provides guidelines for improving the outcomes of BPM governance in general, and BPM initiatives specifically.
Originality/value – The paper extends previous research by showing the performance effects of several BPM governance practices. The results clearly suggest that the best outcomes of BPM initiatives were achieved by organisations that had introduced a strategic approach to BPM, along with having defined a centralised BPM responsibility and assigned decentralised process ownership roles.