A flexible toolkit for evaluating person-centred digital health and wellness at scale (original) (raw)

McGee-Lennon, M. et al. (2016) A flexible toolkit for evaluating person-centred digital health and wellness at scale. In: Duffy, Vincent G. and Lightner, Nancy (eds.)Advances in Human Factors and Ergonomics in Healthcare. Series: Advances in Intelligent Systems and Computing (482). Springer: Cham, pp. 105-118. ISBN 9783319416519(doi: 10.1007/978-3-319-41652-6_11)

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Publisher's URL: http://dx.doi.org/10.1007/978-3-319-41652-6_11

Abstract

The Delivering Assisted Living Lifestyles at Scale (dallas) program was a large-scale, nationwide deployment of digital health and wellbeing products and services in the UK. Telehealth, telecare, mobile apps, personal health records, and assisted living technology were implemented by four large multi-stakeholder consortia and a multidimensional evaluation was carried out across the lifecycle from examining co-design and redesign of services through to rolling out services via statutory, private and consumer routes. A flexible toolkit of descriptive, process and outcome measures was developed and iteratively refined throughout the program. This approach enabled a longitudinal mixed-methods evaluation, underpinned by a robust social theory of implementation called ‘Normalization Process Theory’. There remains uncertainty about the best approaches to real world digital health evaluation. This program provided a unique opportunity to develop the knowledge base and toolkit of qualitative and quantitative methods necessary to evaluate person-centered digital health technologies deployed at scale.

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