Robert Emmerling | ESADE - Academia.edu (original) (raw)
Papers by Robert Emmerling
Cross Cultural Management: An International Journal, 2012
Purpose -Continued research on the assessment and development of emotional and social intelligenc... more Purpose -Continued research on the assessment and development of emotional and social intelligence competencies represents an opportunity to further both theoretical and applied applications of behavioral science to the management of human capital. While the field has continued to expand over the preceding decades, research has often trailed application, especially as it relates to cross-cultural validity. The purpose of this introductory essay to this special issue of CCM serves to focus on cultural issues related to applied use of competencies in diverse cultures. Design/methodology/approach -Emotional and social intelligence competencies are defined and an overview provided for the papers that will follow, with original research linking these constructs to performance in various occupations and cultures, as well as issues related to their development. Findings -Emotional and social intelligence competencies are found to represent a practical and theoretically coherent, reliable and valid approach to assessing and developing individuals in diverse cultures. Research limitations/implications -As an introductory essay, the paper lays the foundation for the following articles in this special issue. Originality/value -Although competencies are in widespread use around the world, issues related to cross-cultural validation are seldom studied empirically. This introductory essay and subsequent articles will help clarify emotional and social competencies as a behavioral approach to applying emotional intelligence to the practical needs of organizations.
Studying 22 financial advisors, who provided investment advice on baby-boomer portfolios over a f... more Studying 22 financial advisors, who provided investment advice on baby-boomer portfolios over a four-year period at Ameriprise Financial, researchers measured the effect of advisors' moral, emotional, and other behavioral competencies on their clients' portfolio performances. Each of the 22 advisors made suitable investment recommendations to at least 30 client-asset portfolios worth between 100,000and100,000 and 100,000and500,000 for four full years from 2001 to 2004. After interviews were conducted with the advisors, researchers analyzed the transcripts and coded an average of 70 behaviors per advisor, and 1400 behaviors total, for further analysis. Results showed that Integrity was the key behavioral competency which predicted the most positive returns for clients, followed by Client Service Orientation, Concern for Order/Quality, Teamwork, Self-Confidence, Achievement Orientation and Conceptual (Strategic) Thinking. Other significant competencies included Develops/Teaches Others, Initiative and Interpersonal Understanding. The results were highly statistically significant, as the chance of the competency model not producing valid results was less than 1 in 1000 (p < .001) (Spencer Research & Technology). The model was designed to use competencies to differentiate between advisors who provided advice to their client that resulted in achieving the highest returns among the test group for their clients and those who did not.
... A study of managerial and sales training programs offered in a large corporation ... them to ... more ... A study of managerial and sales training programs offered in a large corporation ... them to do so.53 Also, a follow-up assessment of skills learned during training can make ... especially sensitive to modeling effects, and high status persons are influential models for ...
Cross Cultural Management: An International Journal, 2012
Purpose -Continued research on the assessment and development of emotional and social intelligenc... more Purpose -Continued research on the assessment and development of emotional and social intelligence competencies represents an opportunity to further both theoretical and applied applications of behavioral science to the management of human capital. While the field has continued to expand over the preceding decades, research has often trailed application, especially as it relates to cross-cultural validity. The purpose of this introductory essay to this special issue of CCM serves to focus on cultural issues related to applied use of competencies in diverse cultures. Design/methodology/approach -Emotional and social intelligence competencies are defined and an overview provided for the papers that will follow, with original research linking these constructs to performance in various occupations and cultures, as well as issues related to their development. Findings -Emotional and social intelligence competencies are found to represent a practical and theoretically coherent, reliable and valid approach to assessing and developing individuals in diverse cultures. Research limitations/implications -As an introductory essay, the paper lays the foundation for the following articles in this special issue. Originality/value -Although competencies are in widespread use around the world, issues related to cross-cultural validation are seldom studied empirically. This introductory essay and subsequent articles will help clarify emotional and social competencies as a behavioral approach to applying emotional intelligence to the practical needs of organizations.
Studying 22 financial advisors, who provided investment advice on baby-boomer portfolios over a f... more Studying 22 financial advisors, who provided investment advice on baby-boomer portfolios over a four-year period at Ameriprise Financial, researchers measured the effect of advisors' moral, emotional, and other behavioral competencies on their clients' portfolio performances. Each of the 22 advisors made suitable investment recommendations to at least 30 client-asset portfolios worth between 100,000and100,000 and 100,000and500,000 for four full years from 2001 to 2004. After interviews were conducted with the advisors, researchers analyzed the transcripts and coded an average of 70 behaviors per advisor, and 1400 behaviors total, for further analysis. Results showed that Integrity was the key behavioral competency which predicted the most positive returns for clients, followed by Client Service Orientation, Concern for Order/Quality, Teamwork, Self-Confidence, Achievement Orientation and Conceptual (Strategic) Thinking. Other significant competencies included Develops/Teaches Others, Initiative and Interpersonal Understanding. The results were highly statistically significant, as the chance of the competency model not producing valid results was less than 1 in 1000 (p < .001) (Spencer Research & Technology). The model was designed to use competencies to differentiate between advisors who provided advice to their client that resulted in achieving the highest returns among the test group for their clients and those who did not.
... A study of managerial and sales training programs offered in a large corporation ... them to ... more ... A study of managerial and sales training programs offered in a large corporation ... them to do so.53 Also, a follow-up assessment of skills learned during training can make ... especially sensitive to modeling effects, and high status persons are influential models for ...