Maged Ali | University of Essex (original) (raw)

Papers by Maged Ali

Computers in Human Behavior, 2016

The popularity and ubiquity of social networks has enabled a new form of decentralised online col... more The popularity and ubiquity of social networks has enabled a new form of decentralised online collaboration: groups of users gathering around a central theme and working together to solve problems, complete tasks and develop social connections. Groups that display such ‘organic collaboration’ have been shown to solve tasks quicker and more accurately than other methods of crowdsourcing. They can also enable community action and resilience in response to different events, from casual requests to emergency response and crisis management. However, engaging such groups through formal agencies risks disconnect and disengagement by destabilising motivational structures. This paper explores case studies of this henomenon, reviews models of motivation that can help design systems to harness these groups and proposes a framework for lightweight engagement using existing platforms and social networks.

International Journal of Environmental Research, 2018

Retention of volunteers is a major problem. Although many researchers have attempted to develop s... more Retention of volunteers is a major problem. Although many researchers have attempted to develop solutions and models to enable higher retention rates of volunteers, few have attempted to find a causal relationship between volunteer management practice and retention. This research has attempted to mitigate this problem of volunteer retention using volunteer management practice but through the process of enhancing motivation and satisfaction of volunteers. Theoretical framework, hypotheses and research methodology including the research instrument have been developed.

Production Planning & Control, 2015

Selecting an automatic identification and data capture (auto-ID) technology, for example RFID and... more Selecting an automatic identification and data capture (auto-ID) technology, for example RFID and barcodes, is a long-term investment, and it contributes to improving operational efficiency, achieving cost savings and creating opportunities for higher revenues. We identified the set of factors that affect the technology-selection decision for warehouses through a literature review. Then, to investigate the critical factors, and their relative importance to the decision-making process, we conducted a modified two-round Delphi study with a worldwide panel of experts (107) including academics, industry practitioners and consultants in auto-ID technologies. The results show that there are 54 key factors under six categories: organisational factors, operational factors, structural factors, resources, external environment and technology. We verified the results of the Delphi study with interviews carried out with 19 experts across the world. Based on the Delphi study and the interviews’ findings, we developed a multi-stage selection framework for auto-ID technology.

Journal of Enterprise Information Management, 2015

Purpose – The purpose of this paper is to provide a conceptual framework that helps to investigat... more Purpose – The purpose of this paper is to provide a conceptual framework that helps to investigate how the internal audit function (IAF) responds to both the introduction of the control logic of Enterprise Resource Planning (ERP) systems, and corporate governance’s (CG) institutional pressures. Furthermore, the paper aims to articulate the concurrence between the external pressures of CG and internal control logic of ERP systems. Design/methodology/approach – The paper presents a review of the normative literature pertaining to the increase in significance of CG in the light of the worldwide economic crisis. The paper highlights a literature gap related to the lack of studies focusing on the impact of ERP systems implementation on the IAF practices. Findings – The authors articulate institutional theory to formulate a conceptual framework that explains the reciprocal interplay between the macro external governance pressures, micro internal institutional logics inscribed in the ERP s...

The purpose of this conceptual paper is to apply the complexity theory to investigate how learnin... more The purpose of this conceptual paper is to apply the complexity theory to investigate how learning organisations learn to achieve emergent changes through knowledge management technologies. It identifies epistemic gaps relating to learning from recent publications. The paper attempts to achieve self-organising, unpredictable, knowledge creation and transformative growth outcomes through organisational learning. Brief description of complexity theory, learning, learning organisation, organisational learning and knowledge management technologies were highlighted. It proposes a qualitative paradigm of critical epistemology and ethnography as tools of investigation. A Large Teaching Hospital is selected and justified as a unit of study.

International Journal of Information Management, 2013

International Journal of Business Information Systems, 2010

Information Systems Management, 2012

ABSTRACT This article investigates the areas of e-Participation and Location-Based Services and p... more ABSTRACT This article investigates the areas of e-Participation and Location-Based Services and proposes services that facilitate citizens' participation in public policy making. When using these services, citizens will be alerted to relevant policies and public policy making when they are moving from one place to another. This article enhances the body of knowledge as it proposes: (a) a Location-Based Services classification, (b) a roadmap for Location-Based Services in e-Participation, (c) a classification of concerns and challenges in this area, and (d) direct and indirect location-based services in e-Participation for public policy making. The article opens new areas for research and highlights issues of concern and challenges.

Economic Modelling, 2013

ABSTRACT This paper investigates the impact of scientific research on health care productivity in... more ABSTRACT This paper investigates the impact of scientific research on health care productivity in a set of OECD countries, in the years from 1960 to 2008. To this end, we have matched information collected from the OECD Health Data 2010 with data gathered from the Scopus database on the papers published and their relative citations. Our empirical results suggest that medical research plays an important role in explaining health care productivity, although various countries are characterized by different velocities in assimilating scientific knowledge. Another important result that emerges from our work is that countries characterized by a faster absorption of academic science, such as the US, have on average a milder impact of scientific research on health productivity, compared with countries with slower absorption. As one would expect, we also find that countries absorbing more scientific research also bear higher health costs.Results from this study may support policy makers in designing incentive mechanisms to improve the impact of medical research on the health care system.

iadis.net

ABSTRACT: The use of Customer Relationship Management (CRM) by local authorities is a relatively ... more ABSTRACT: The use of Customer Relationship Management (CRM) by local authorities is a relatively new concept. Governments realize more and more the value of citizen-centric approach, and of providing better quality of services to reach citizens' satisfaction. The ...

Computers & Security, 2006

Journal of Global Information Management, 2021

This paper investigates the influence of national culture on customers' behavior and customer... more This paper investigates the influence of national culture on customers' behavior and customers' choice of channel through the customer life cycle stages. An exploratory in-depth single case study in a multinational organization in Egypt was conducted. Specifically, 31 in-depth interviews were conducted with members of staff in marketing, IT, retail and customer services departments, and external prospects/customers. Based on an interpretive approach, the authors have articulated a situated cultural approach based on structuration theory to identify the cultural dimensions that have provided an understanding of the cultural influence on customers' channel choice. The results highlighted that verbal, human interaction, traditional shopping, and cash based were the themes for customers' channel choice through the four stages of customer life cycle. The results also show that the customers' channel choices were linked to the following Egyptian cultural dimensions: co...

The aim of this paper is to develop a theoretical framework exemplifying the effect of organizati... more The aim of this paper is to develop a theoretical framework exemplifying the effect of organizational culture on the success of Customer Relationship Management (CRM) systems' implementation. This is deemed significant as yet little research has investigated the role of organizational culture as a critical success factor to CRM implementation. The proposed theoretical framework is developed based on the notion that nurturing an organizational culture that promotes adaptive learning leads to better management of customer information that in turn improves the quality of customer information, which is considered a key contributor to successful implementation of CRM initiatives. The Competing Values Framework (CVF) is used to measure "Organizational Culture" since it has proven its validity in examining the effect of organizational culture on organizational effectiveness and performance.

Based on the Resource-Based View (RBV) literature, this study aims at developing and implementing... more Based on the Resource-Based View (RBV) literature, this study aims at developing and implementing a novel and comprehensive model so as to measure the effect of CRM resources on CRM capabilities and the effect of the latter on business performance. CRM resources are defined as infrastructural CRM resources (i.e. technological resources, human resources, and organizational resources), and cultural CRM resources (i.e. customer orientation, learning orientation, and result orientation). CRM capabilities are measured through an organization’s customer interaction capability, customer relationship upgrading capability, and customer win-back capability. As for performance, this study measures business performance comprehensively from financial and marketing perspectives. Although the results indicate that CRM infrastructural resources has a positive and direct effect on CRM capabilities, the effect of customer orientation culture and learning orientation culture on CRM capabilities was si...