Burton Aggabao | Fujairah College (original) (raw)
Papers by Burton Aggabao
GATR Journal of Management and Marketing Review
Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is c... more Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and responses. Methodology/Technique - This study uses the descriptive-survey research approach to determine the service quality of the hospitality service among hotels in Abu Dhabi, UAE. A questionnaire was designed and pre-tested for reliability and validity before it was administered. The responses and interview answers of 50 hotel guests of different cultures and countries were gathered. Majority of them were tourists and travellers. Findings – Analysis of datadisclosed that the service quality of hotels in Abu Dhabi was appraised as "very good to excellent". Customer service and the quality of services were two important variables that play a major role in the hotel industry. Novelty - The ...
European journal of economics and management sciences, 2017
This research paper intended to assess the efficiency of the recruitment and selection process an... more This research paper intended to assess the efficiency of the recruitment and selection process and the effectiveness of recruitment management system at DU Contact Center in the United Arab Emirates. The descriptive research design, stratified sampling technique, a researcher's made questionnaire are the research methodology used, also coefficient correlation is used to measure the significant relationship between recruitment process and recruitment management system. The results of this study revealed that there is no significant relationship between the variablerecruitment and selection process and the variable-effectiveness of recruitment management system. Furthermore, the recruitment and selection processes are assessed to be generally efficient. There are several recommendations that are concluded as a result of the conclusion of this study which is divided among the level of efficiency of recruitment and selection process, the level of effectiveness of recruitment management system, and the relationship between recruitment and selection process and recruitment management system. A replication of this study is recommended to further disclose if the recruitment processes have bearing with effective recruitment management system.
European journal of economics and management sciences, 2017
European journal of economics and management sciences, 2017
European journal of economics and management sciences, 2017
Gender leadership remains to be a very interesting topic as far leadership role for both genders.... more Gender leadership remains to be a very interesting topic as far leadership role for both genders. This topic is always debatable if not leads to a different level of arguments or discussions. Whether it is male or female who dominates in an organization, it is very important for us to ask the questions" Who lead us to a more efficient way?" This research case study uncovers the realities of life on how leaders make a difference in their organization.
European journal of economics and management sciences, 2017
This study was conducted to assess the reward mechanisms and employees' performance of FIA. The d... more This study was conducted to assess the reward mechanisms and employees' performance of FIA. The descriptive research design was utilized. The random sampling method was employed to determine the number of respondents. The researcher's made questionnaires were used as the data gathering instruments. The weighted mean and Pearson correlation coefficient were used as the statistical tools in this study. The researcher found that the FIA's material and non-material reward mechanisms are "average". The material reward mechanisms that are found out to be average are compensation and benefits; while non-material mechanisms are recognition and appreciation. The level of employees' performance is also found as "average". It is disclosed that there is a significant relationship between reward mechanisms and FIA employees' performance. It is concluded that reward mechanisms serves as potential motivating variables to improve employees' performance. The variables of reward mechanisms tested in this study can be used by other organizations to motivate their employees toward improving their productivity. Similar studies can be done to validate the importance of reward mechanisms variables and their roles toward improving employees' performance.
European journal of economics and management sciences, 2017
International Journal of Quality & Reliability Management, 2006
Purpose -The purpose of this paper is to empirically test the causal relationships in the Malcolm... more Purpose -The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria. Design/methodology/approach -Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant. Findings -A comprehensive "measurement model" grounded in the Baldrige Performance Excellence in Education Criteria for the 33 items of measurement is developed, tested, and found to be valid and reliable. Leadership is identified as a driver for all components in the Baldrige System, including measurement, analysis and knowledge management, strategic planning, faculty and staff focus and process management. All Baldrige components (categories) are significantly linked with organizational outcomes as represented by the two categories of organizational performance results and student, stakeholder and market focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron.
In 2004, the College of Education at Oklahoma State University began the task of building a partn... more In 2004, the College of Education at Oklahoma State University began the task of building a partnership with the Defense Ammunition Center (DAC) in McAlester, Oklahoma, and implementing research-driven, experience-based workforce education. In this article, the authors describe unique features and challenges of this multi-year University/Government collaboration which is aligned with the mission and goals of NAITTE and provide an overview of workforce education initiatives the partnership seeks to refine. This manuscript can serve as a possible model and catalyst for further discussion and research in workforce education particularly in times of dwindling resources, increased demands on time and the importance of research activities at many institutions.
R & D Management, Jan 1, 2005
International evidence shows that research is increasingly being carried out in organisational fo... more International evidence shows that research is increasingly being carried out in organisational forms built around cross-sectoral (government, academic and business) and transdisciplinary teams with well-defined national social, economic or environmental objectives in view. As a result, new and unfamiliar forms of organisational arrangements for research are emerging within universities and elsewhere. These collaborative research centres have been variously termed ‘hybrid’ or ‘parasitic’. This paper draws upon around 30 in-depth interviews with participants from selected Australian Cooperative Research Centres (CRC). It examines how researchers reconcile the many demands of their dual role, first, as a government researcher or academic, and second as a committed participant in an industry-collaborative research centre. These collaborations go beyond ‘applied research’ to span fundamental research and immediately useful knowledge. But reward systems and performance measures for academic researchers are still founded largely on ‘discovery’, while those for government researchers are based upon ‘application’. The risk is that researchers will be deflected by the collaboration in ways that conflict with their institutional responsibilities. The paper reports work analysing the management strategies used by the CRCs and their public sector partners to ensure that their common goals are achieved while preserving their institutional interests and the expectations of their research staff. The aim is to identify effective ways of managing the various ‘risks’ of cross-sector collaborative research and development (R&D) in Australia and more widely.
Research in Higher Education, Jan 1, 1976
This report relates the findings of two parallel studies of campus governance in Pennsylvania ins... more This report relates the findings of two parallel studies of campus governance in Pennsylvania institutions. Patterns of decision making were described at six institutions in one study and perceived legitimacy of governance on the part of faculty was assessed on the same campuses. The findings of the studies are related for the purpose of exploring effects of decision issue, institution, and type of institution upon each pattern as well as upon ways in which governance patterns and perceived legitimacy covary. The conclusions suggest modifications in theory and research strategies for future work on the dynamics of campus governance.
International Journal of Quality & Reliability Management, Jan 1, 2006
Asia Pacific Education Review, Jan 1, 2010
The quality of teacher education, in general, is affected from a number of variables such as phys... more The quality of teacher education, in general, is affected from a number of variables such as physical environment of the institutions, instructor quality, the curriculum implemented, administrative support, and others. As the input of the system, the perspectives of the students on those variables also influence the direction and the quality of the education taking place in the colleges of education. Regarding this, the purpose of the present study is to identify and compare the perspectives of fourth-year English Language Teaching students on the physical environment, human resources, and the program of three ELT departments at three different state universities. As part of the survey research design, the questionnaire was administered to totally 278 prospective English Teachers from the ELT departments at state universities in Ankara. The results of the study, unlike the past research on the issue, presented that the prospective English teachers had positive views on the instructors and program generally; however, they stated problems on the physical environment of their departments. Moreover, there were significant differences in students’ views on the physical environment, resources, and its sub-dimensions. The students from the institution, which was renovated before the study, had more positive views on their department than the others. The results suggested it might be useful to reevaluate and reconsider the current conditions of the English language teacher education in relation to the departments’ human resources, program and especially the physical environment.
Most public universities in Malaysia offer English courses to the undergraduates. These are usual... more Most public universities in Malaysia offer English courses to the undergraduates. These are usually English for Specific Purposes (ESP) courses. Who, what and how much to teach, however, depends on the individual university. At Universiti Kebangsaan Malaysia (UKM), all undergraduates have to take two semesters of English. The first course that students have to take is an EAP (English for Academic Purposes) course that is relevant to his/her faculty. The EAP course aims to equip students with the necessary academic studying skills in English so that they can cope with their studies as the science and technology courses are now conducted in English and the majority of the reference materials are still found only in English. A study to find out the teachers' perception of the EAP courses was carried out to find out the challenges faced by them in developing academic competency. Data were obtained from a questionnaire distributed to the instructors teaching the course and through focus group discussions with them. The researchers also examined the course files and reference books in order to better understand the courses, and to explain and substantiate some of the claims made by the instructors. The findings revealed that the teachers were more satisfied with the commercially prepared texts used to teach the Art students than the materials designed by the ESL instructors used to teach the Science students. With regard to assessment, the teachers' main concern was that it was being used to drive teaching and learning leading them to adopt a 'touch and go' approach to teaching. Also, there appeared to be a mismatch between instructions and assessments in some courses. This seemed to stream from a lack of understanding of the basic principles of testing and formative assessment.
GATR Journal of Management and Marketing Review
Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is c... more Objective - The hotel Industry in the United Arab Emirates (UAE), particularly in Abu Dhabi, is characterized by many luxury hotels (chains) and affordable accommodations. This study seeks to understand the service quality provided by such hotels by gauging hotel guests perceptions and responses. Methodology/Technique - This study uses the descriptive-survey research approach to determine the service quality of the hospitality service among hotels in Abu Dhabi, UAE. A questionnaire was designed and pre-tested for reliability and validity before it was administered. The responses and interview answers of 50 hotel guests of different cultures and countries were gathered. Majority of them were tourists and travellers. Findings – Analysis of datadisclosed that the service quality of hotels in Abu Dhabi was appraised as "very good to excellent". Customer service and the quality of services were two important variables that play a major role in the hotel industry. Novelty - The ...
European journal of economics and management sciences, 2017
This research paper intended to assess the efficiency of the recruitment and selection process an... more This research paper intended to assess the efficiency of the recruitment and selection process and the effectiveness of recruitment management system at DU Contact Center in the United Arab Emirates. The descriptive research design, stratified sampling technique, a researcher's made questionnaire are the research methodology used, also coefficient correlation is used to measure the significant relationship between recruitment process and recruitment management system. The results of this study revealed that there is no significant relationship between the variablerecruitment and selection process and the variable-effectiveness of recruitment management system. Furthermore, the recruitment and selection processes are assessed to be generally efficient. There are several recommendations that are concluded as a result of the conclusion of this study which is divided among the level of efficiency of recruitment and selection process, the level of effectiveness of recruitment management system, and the relationship between recruitment and selection process and recruitment management system. A replication of this study is recommended to further disclose if the recruitment processes have bearing with effective recruitment management system.
European journal of economics and management sciences, 2017
European journal of economics and management sciences, 2017
European journal of economics and management sciences, 2017
Gender leadership remains to be a very interesting topic as far leadership role for both genders.... more Gender leadership remains to be a very interesting topic as far leadership role for both genders. This topic is always debatable if not leads to a different level of arguments or discussions. Whether it is male or female who dominates in an organization, it is very important for us to ask the questions" Who lead us to a more efficient way?" This research case study uncovers the realities of life on how leaders make a difference in their organization.
European journal of economics and management sciences, 2017
This study was conducted to assess the reward mechanisms and employees' performance of FIA. The d... more This study was conducted to assess the reward mechanisms and employees' performance of FIA. The descriptive research design was utilized. The random sampling method was employed to determine the number of respondents. The researcher's made questionnaires were used as the data gathering instruments. The weighted mean and Pearson correlation coefficient were used as the statistical tools in this study. The researcher found that the FIA's material and non-material reward mechanisms are "average". The material reward mechanisms that are found out to be average are compensation and benefits; while non-material mechanisms are recognition and appreciation. The level of employees' performance is also found as "average". It is disclosed that there is a significant relationship between reward mechanisms and FIA employees' performance. It is concluded that reward mechanisms serves as potential motivating variables to improve employees' performance. The variables of reward mechanisms tested in this study can be used by other organizations to motivate their employees toward improving their productivity. Similar studies can be done to validate the importance of reward mechanisms variables and their roles toward improving employees' performance.
European journal of economics and management sciences, 2017
International Journal of Quality & Reliability Management, 2006
Purpose -The purpose of this paper is to empirically test the causal relationships in the Malcolm... more Purpose -The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria. Design/methodology/approach -Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant. Findings -A comprehensive "measurement model" grounded in the Baldrige Performance Excellence in Education Criteria for the 33 items of measurement is developed, tested, and found to be valid and reliable. Leadership is identified as a driver for all components in the Baldrige System, including measurement, analysis and knowledge management, strategic planning, faculty and staff focus and process management. All Baldrige components (categories) are significantly linked with organizational outcomes as represented by the two categories of organizational performance results and student, stakeholder and market focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron.
In 2004, the College of Education at Oklahoma State University began the task of building a partn... more In 2004, the College of Education at Oklahoma State University began the task of building a partnership with the Defense Ammunition Center (DAC) in McAlester, Oklahoma, and implementing research-driven, experience-based workforce education. In this article, the authors describe unique features and challenges of this multi-year University/Government collaboration which is aligned with the mission and goals of NAITTE and provide an overview of workforce education initiatives the partnership seeks to refine. This manuscript can serve as a possible model and catalyst for further discussion and research in workforce education particularly in times of dwindling resources, increased demands on time and the importance of research activities at many institutions.
R & D Management, Jan 1, 2005
International evidence shows that research is increasingly being carried out in organisational fo... more International evidence shows that research is increasingly being carried out in organisational forms built around cross-sectoral (government, academic and business) and transdisciplinary teams with well-defined national social, economic or environmental objectives in view. As a result, new and unfamiliar forms of organisational arrangements for research are emerging within universities and elsewhere. These collaborative research centres have been variously termed ‘hybrid’ or ‘parasitic’. This paper draws upon around 30 in-depth interviews with participants from selected Australian Cooperative Research Centres (CRC). It examines how researchers reconcile the many demands of their dual role, first, as a government researcher or academic, and second as a committed participant in an industry-collaborative research centre. These collaborations go beyond ‘applied research’ to span fundamental research and immediately useful knowledge. But reward systems and performance measures for academic researchers are still founded largely on ‘discovery’, while those for government researchers are based upon ‘application’. The risk is that researchers will be deflected by the collaboration in ways that conflict with their institutional responsibilities. The paper reports work analysing the management strategies used by the CRCs and their public sector partners to ensure that their common goals are achieved while preserving their institutional interests and the expectations of their research staff. The aim is to identify effective ways of managing the various ‘risks’ of cross-sector collaborative research and development (R&D) in Australia and more widely.
Research in Higher Education, Jan 1, 1976
This report relates the findings of two parallel studies of campus governance in Pennsylvania ins... more This report relates the findings of two parallel studies of campus governance in Pennsylvania institutions. Patterns of decision making were described at six institutions in one study and perceived legitimacy of governance on the part of faculty was assessed on the same campuses. The findings of the studies are related for the purpose of exploring effects of decision issue, institution, and type of institution upon each pattern as well as upon ways in which governance patterns and perceived legitimacy covary. The conclusions suggest modifications in theory and research strategies for future work on the dynamics of campus governance.
International Journal of Quality & Reliability Management, Jan 1, 2006
Asia Pacific Education Review, Jan 1, 2010
The quality of teacher education, in general, is affected from a number of variables such as phys... more The quality of teacher education, in general, is affected from a number of variables such as physical environment of the institutions, instructor quality, the curriculum implemented, administrative support, and others. As the input of the system, the perspectives of the students on those variables also influence the direction and the quality of the education taking place in the colleges of education. Regarding this, the purpose of the present study is to identify and compare the perspectives of fourth-year English Language Teaching students on the physical environment, human resources, and the program of three ELT departments at three different state universities. As part of the survey research design, the questionnaire was administered to totally 278 prospective English Teachers from the ELT departments at state universities in Ankara. The results of the study, unlike the past research on the issue, presented that the prospective English teachers had positive views on the instructors and program generally; however, they stated problems on the physical environment of their departments. Moreover, there were significant differences in students’ views on the physical environment, resources, and its sub-dimensions. The students from the institution, which was renovated before the study, had more positive views on their department than the others. The results suggested it might be useful to reevaluate and reconsider the current conditions of the English language teacher education in relation to the departments’ human resources, program and especially the physical environment.
Most public universities in Malaysia offer English courses to the undergraduates. These are usual... more Most public universities in Malaysia offer English courses to the undergraduates. These are usually English for Specific Purposes (ESP) courses. Who, what and how much to teach, however, depends on the individual university. At Universiti Kebangsaan Malaysia (UKM), all undergraduates have to take two semesters of English. The first course that students have to take is an EAP (English for Academic Purposes) course that is relevant to his/her faculty. The EAP course aims to equip students with the necessary academic studying skills in English so that they can cope with their studies as the science and technology courses are now conducted in English and the majority of the reference materials are still found only in English. A study to find out the teachers' perception of the EAP courses was carried out to find out the challenges faced by them in developing academic competency. Data were obtained from a questionnaire distributed to the instructors teaching the course and through focus group discussions with them. The researchers also examined the course files and reference books in order to better understand the courses, and to explain and substantiate some of the claims made by the instructors. The findings revealed that the teachers were more satisfied with the commercially prepared texts used to teach the Art students than the materials designed by the ESL instructors used to teach the Science students. With regard to assessment, the teachers' main concern was that it was being used to drive teaching and learning leading them to adopt a 'touch and go' approach to teaching. Also, there appeared to be a mismatch between instructions and assessments in some courses. This seemed to stream from a lack of understanding of the basic principles of testing and formative assessment.